Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84586 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2016 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Fantastic results!! Amazing service!!

Report a concern   November 27, 2016 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Love that my carpets were dry in 4 hours and they weren't stiff or crusty afterward.

Report a concern   November 27, 2016 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

Technician was courteous, efficient and thorough.

Results were better than expected.

Report a concern   November 27, 2016 — Rated 8 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

I have had your company clean this carpet every 12 months since installation 10 years ago. It would make me feel good if your techs knew that, instead of asking if Zerorez has ever been out before. Simple enough, yet it would go so far. Treat your repeat customers better, and simply acknowledge loyalty.

Report a concern   November 27, 2016 — Rated 10 out of 10 by Brett Holub Zerorez Phoenix
What do you like about our products and services?

Very fast, competitive pricing, excellent techs and support reps.

Report a concern   November 27, 2016 — Rated 10 out of 10 by L.U. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule an appt for service. Good prices. Pleasant technicians who do an excellent job!I highly recommend Zerorez.

Report a concern   November 27, 2016 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Tech was not only professional he was early and got the job done in short order. The carpets look great. Very happy with your service

Report a concern   November 27, 2016 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

No chemical residue

Report a concern   November 27, 2016 — Rated 0 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

should rake carpet after cleaning to erase lines left. We have a rug rake and lines were mostly erased after use. Spots were pet had accidents were more noticeable. Like too much cleaning solution was used and not rinsed out. Hopefully stains are not permanent.
Will back to Chem Dry.

Report a concern   November 27, 2016 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

well priced, good communication

Report a concern   November 27, 2016 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

I appreciated the email confirmation for appt. On time, honest and polite technician. Very upfront about prices and did not do any unnecessary cleaning.

Report a concern   November 27, 2016 — Rated 8 out of 10 by E.O. Zerorez Phoenix
What could we do to improve?

The price I paid 2 years ago was more reasonable and had more benefits.

Report a concern   November 27, 2016 — Rated 7 out of 10 by N.M. Zerorez Phoenix
What could we do to improve?

The quality was great and the gentleman who cleaned our floors was amazing. However, both on the phone and in person, I was asked if you wanted me to seal our tile grout. I declined because you have sealed them before, and they still got relatively dirty. After everything dried, I noticed our grout was not much cleaner than before. The tile was significantly more clean, but the grout was not. Before asking someone if they want their grout cleaned, you may want to let them know that you don't get the grout entirely clean with a standard floor cleaning. From my perspective, this would just seal in the dirt.

Report a concern   November 27, 2016 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

Rugs never looked cleaner.

Report a concern   November 27, 2016 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

I recently had my carpets and sofa cleaned. The original technicians did a great job. Both the carpets and the sofa were heavily soiled as we were told that they should be replaced rather than cleaned again. The technicians worked diligently and the results were fantastic. When the sofa dried, there were a few small streaks that needed touching up and Zerorez sent another tech to our home. In a few minutes he was able to complete the touch up and the sofa looks as good as new. I want to make sure that it is noted that the fact that the sofa required additional work was because of the original soiled condition. Nice job to all of the Zerorez technicians!

Report a concern   November 27, 2016 — Rated 10 out of 10 by G.Z. Zerorez Phoenix
What do you like about our products and services?

That the products are safe and I have always had a very sincere technician that does a great job and is friendly and I feel safe having in my home.

Report a concern   November 27, 2016 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

They did a great job cleaning the grout.

Report a concern   November 27, 2016 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Loved how prompt and professional Aaron was. Our carpets look and feel fantastic!

Report a concern   November 27, 2016 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

As always your technician did an awesome job and was very knowledgeable. We had our tile done for the first time and we are extremely pleased!!
I continue to refer you to all of my clients and friends!!

Report a concern   November 27, 2016 — Rated 10 out of 10 by A.G.B. Zerorez Phoenix
What do you like about our products and services?

I love having a clean and dry carpet in a short amount of time. Always....

Report a concern   November 26, 2016 — Rated 10 out of 10 by Jonathan Sawyer Zerorez Phoenix
What do you like about our products and services?

Very good service. Very accommodating. Fast, thorough and super friendly

Report a concern   November 26, 2016 — Rated 6 out of 10 by S.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Not very clean.

Report a concern   November 26, 2016 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Timely and as advertised

Report a concern   November 26, 2016 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Dylan was a consumate professional.

Report a concern   November 26, 2016 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Very professional and carpets always look great!

Report a concern   November 26, 2016 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

Drys quickly,friendly technician, reasonably priced

Report a concern   November 26, 2016 — Rated 10 out of 10 by Becky Paxton Zerorez Phoenix
What do you like about our products and services?

He did a great job cleaning the carpet and was in and out in a very short time.

Report a concern   November 26, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Luis was awesome!

Report a concern   November 26, 2016 — Rated 10 out of 10 by Oliver Brown Zerorez Phoenix
What do you like about our products and services?

The tech was very informative and professional. The service was completed in less time than I anticipated.

Report a concern   November 26, 2016 — Rated 10 out of 10 by Katie Prado Zerorez Phoenix
What do you like about our products and services?

I liked the smell of the products, how quickly everything was completed and knowing the cost ahead of time. The Zerorez tec was very friendly and knowledgeable.


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