Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84588 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 7, 2016 — Rated 9 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Always friendly staff. Safe cleaning of my home.

Report a concern   December 7, 2016 — Rated 10 out of 10 by Cindy Ferry Zerorez Phoenix
What do you like about our products and services?

Friendly technican, same day service, did a great job!

Report a concern   December 7, 2016 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Green and clean

Report a concern   December 7, 2016 — Rated 0 out of 10 by K.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech asked to use our restroom and was in there for 20 mins+. The living room carpet was also worse than before the carpets were cleaned. The service was not worth the money.

Report a concern   December 7, 2016 — Rated 9 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

technician was personable and knowledgeable. did an excellent job

Report a concern   December 7, 2016 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

The carpets are really clean afterwards and customer service is great.

Report a concern   December 7, 2016 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

No rezado, no smell. It really gets clean and stays that way for a long time. Dry's fast and
your employees are really eficient and very friendly.

Report a concern   December 7, 2016 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

That you are green.

Report a concern   December 7, 2016 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Very happy with how clean my furniture and rugs look. Friendly great service.

Report a concern   December 6, 2016 — Rated 10 out of 10 by John Nowak Zerorez Phoenix
What do you like about our products and services?

Amazing products and services!

Report a concern   December 6, 2016 — Rated 7 out of 10 by E.R. Zerorez Phoenix
What could we do to improve?

The floor took much longer to dry, double the time quoted. The chair cushions were not cleaned on the other side and were not pulled out from underneath the back cushion. The Zerorez person cleaned the carpet well and was very careful with household items. Thank you.

Report a concern   December 6, 2016 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Pleasant, capable, efficient technician. Phone calls kept us informed. Technician arrived as scheduled.

Report a concern   December 6, 2016 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Furniture was clean and no residue. No smell. Very good company!!

Report a concern   December 6, 2016 — Rated 10 out of 10 by D.O. Zerorez Phoenix
What do you like about our products and services?

We are impressed with the quality of the world

Report a concern   December 6, 2016 — Rated 4 out of 10 by T.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Nobody warned me beforehand that my carpets might start to wave after the service, which they did and it totally freaked me out. Something that severe should be told to the customer BEFORE the service. They went back down, but the stress it caused could have been avoided. Also, my carpets feel much harder (almost like a crust is on them now). Overall, I would not do this again.

Report a concern   December 6, 2016 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Good specials. Friendly staff.

Report a concern   December 6, 2016 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Was on time and friendly and professional.

Report a concern   December 6, 2016 — Rated 10 out of 10 by Helen Podlevsky Zerorez Phoenix
What do you like about our products and services?

There is no oder and the serviceman was very professional.

Report a concern   December 6, 2016 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Carpets look great and the technician was very
Knowledgeable and friendly.

Report a concern   December 6, 2016 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

All natural, outstanding product, works beautifully

Report a concern   December 6, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

They leave the carpet clean and soft.

Report a concern   December 6, 2016 — Rated 9 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Zerorez was not able to actually remove the dog urine smell from our area rug. However, you made two good attempts and when unsuccessful, fully refunded the charge. We really appreciate the efforts, great customer service and prompt refund. If we have other work, we will definitely bring it to Zerorez and refer you to others.

Report a concern   December 6, 2016 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

The member who came to do the cleaning explained the process and went right to work and did a very
good job with the cleaning. He was great and I appreciate his knowledge as he explained the things
to me. I would be happy to have him come to clean my carpet again.

Report a concern   December 6, 2016 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

No residue, technician was very nice and professional.

Report a concern   December 6, 2016 — Rated 8 out of 10 by M.A. Zerorez Phoenix
What could we do to improve?

The service performed and result was good. The technician seemed very young and somewhat inexperienced, but he was friendly and tried his best. I would've liked to have heard an explanation about the process and why it's different than a typical carpet cleaning. Everything looked the same as conventional carpet cleaning to me. I'm hoping I got the water-based, zero residual treatment that was advertised. It would help if there was something to distinguish the process from others, maybe it would help if the technician explained each step more?

Report a concern   December 6, 2016 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

The carpet always looks and feels like new each time.
Great communication.

Report a concern   December 5, 2016 — Rated 10 out of 10 by Kay Hill Zerorez Phoenix
What do you like about our products and services?

Prompt, professional, carpets looked great

Report a concern   December 5, 2016 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Friendly service. Very accommodating to needs. Listens to my concerns and deals with them fast and efficiently.

Report a concern   December 5, 2016 — Rated 10 out of 10 by Laura Morby Zerorez Phoenix
What do you like about our products and services?

Kyle is amazing!

Report a concern   December 5, 2016 — Rated 6 out of 10 by A.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Customer service was fantastic except for the technician, while he was nice and did a good job,, I didn't like how he was trying to sell us other things like water & scotch guard...I understand it is his job. I also scored lower because the house smelled like a wet dog and now today I'm having bad breathing issues whenever I am on the carpet.


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