Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84588 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2016 — Rated 10 out of 10 by Sharen Childs Zerorez Phoenix
What do you like about our products and services?

Work will done in a professional manner, with a caring attitude.

Report a concern   December 16, 2016 — Rated 10 out of 10 by Ashley Thompson Zerorez Phoenix
What do you like about our products and services?

Great service! Love my carpets after they have been cleaned! No residue!

Report a concern   December 16, 2016 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

the promptness, the customer service- giving a clear price up front. No hard up-sells that other carpet cleaners do. very nice service technician.

Report a concern   December 16, 2016 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Kyle was very efficient and did a great job of cleaning in short order---best guy yet

Report a concern   December 16, 2016 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

No soap or chemicals are used in the cleaning process.

Report a concern   December 16, 2016 — Rated 10 out of 10 by Anthony Crothers Zerorez Phoenix
What do you like about our products and services?

Awesome!! He did a much better job than I anticipated I am totally happy and I will now use you for my commercial !!

Report a concern   December 16, 2016 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The employee who cleaned the carpets, Samuel, was awesome and had excellent customer service.

Report a concern   December 16, 2016 — Rated 10 out of 10 by E.Z. Zerorez Phoenix
What do you like about our products and services?

My carpet and tile that is 22 years old looks brand new

Report a concern   December 16, 2016 — Rated 10 out of 10 by Susan Valdez Zerorez Phoenix
What do you like about our products and services?

I have respiratory problems. I began by wearing for fear that the cleaning would cause loss airborne partials to effect my breathing. However it did nothing of the sort. The carpets were clean and fluffy and I love the end result. The carpets took longer than I would have liked to dry,but that was the only inconvenience. I have three cats and it is so nice to have a natural product on the floor instead of chemicals.

Report a concern   December 16, 2016 — Rated 10 out of 10 by J.Z. Zerorez Phoenix
What do you like about our products and services?

Friendly people

Report a concern   December 15, 2016 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Punctual, friendly, efficient & very effective!
Thank YOU!

Report a concern   December 15, 2016 — Rated 10 out of 10 by Maryanne Ellis Zerorez Phoenix
What do you like about our products and services?

The technician was AWESOME! So nice and helpful. Plus I love that it was quick and the products used are kid/pet friendly

Report a concern   December 15, 2016 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very knowledgeable staff

Report a concern   December 15, 2016 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

The technician was on-time, very pleasant to work with, and did a quick and efficient job of cleaning our carpets. There was no overwhelming scent left afterwards, and our carpets look great again! Thank you! We will definitely recommend Zerorez, and will be future customers as well!

Report a concern   December 15, 2016 — Rated 9 out of 10 by O.B. Zerorez Phoenix
What do you like about our products and services?

Competent courteous personnel.

Report a concern   December 15, 2016 — Rated 0 out of 10 by E.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Stick to quoted time frames. The technician was over an hour earlier than the time I scheduled for. I even called in prior to say I did not want the technician at my home that early. I will not use or recommend zerorez again. I am highly dissatisfied by such a lack of customer service and failure to work around THE CUSTOMER'S schedule. If my window was between 4-6pm I don't expect to have the technician show up any earlier than that, otherwise I would have scheduled in that timeframe! This was a major inconvenience. The job done on my carpets was not worth my hard earned money or the hassle that it caused my family.

Report a concern   December 15, 2016 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

carpet appears to stay cleaner with treatment and fact (as per our warranty) there are no chemicals

Report a concern   December 15, 2016 — Rated 10 out of 10 by Bethany Martinez Zerorez Phoenix
What do you like about our products and services?

I love the late appointments available for working people. They employees are always great and very hard working! Super professional as well.

Report a concern   December 15, 2016 — Rated 9 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

You get the job done in a timely manner

Report a concern   December 15, 2016 — Rated 10 out of 10 by Tina Tubb Zerorez Phoenix
What do you like about our products and services?

the great results and the fact that the technician taught me how to care for my floors between your visits. Oh, I also called at the last minute and received same day service!

Report a concern   December 15, 2016 — Rated 10 out of 10 by tony gallinoto Zerorez Phoenix
What do you like about our products and services?

On time professional services. Carpet looks and feels great. Thank you.

Report a concern   December 15, 2016 — Rated 8 out of 10 by C.C. Zerorez Phoenix
What could we do to improve?

I was a bit dismayed that my carpet had ripples in it when done. Even though they disappeared after more than 24 hours, I would have liked to have known this before agreeing to the cleaning.

Report a concern   December 15, 2016 — Rated 4 out of 10 by C.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I know that the carpets were very dirty from milk bottle drips that collected dirt, blueberry stains, 2 coffee stains & 2 dog poop stains. Some of what they left as blueberry stains I went down & was able to remove the skins. 1 dog poop that was 1 day old did not come out(yellow)? I've taken much worse poop stains (brown) w/resolve. Its been a few weeks now & spots are reappearing, which I thought you advertised wouldn't happen. Overall I just feel a better job could have been done.

Report a concern   December 15, 2016 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Our tech (Able) was really great. Our floor was better than expected when he was finished.
We will definitely use ZEROREZ in the future.

Report a concern   December 15, 2016 — Rated 10 out of 10 by Martha Valenzuela Zerorez Phoenix
What do you like about our products and services?

Great customer service!

Report a concern   December 15, 2016 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Carpets are clean with no residue left. Technician was knowledgeable and professional - did a great job.

Report a concern   December 15, 2016 — Rated 9 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Quick and easy

Report a concern   December 15, 2016 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

excellent experience from setting an appointment thru the completion of the service call

Report a concern   December 15, 2016 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Arrival of service tech when expected. Very thorough with excellent results!

Report a concern   December 15, 2016 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

excellent service and honesty.


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