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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to book online, great communication with the company, great quality work
Everyone is very friendly. When I needed more cleaning fluid they had it to me in a few days. The nice person that delivered it was great and so kind.
I recommended you to my daughter and she said she was very happy also (Leah Horchem)
Thank You!
Kathy Last name removed
Easy to schedule, friendly, fast.
The technician was friendly and courteous did a good job at a fair price
It always works!
I like that you offer a variety of flooring care services.
Excellent customer service, very professional! House smelt so fresh after with very quick drying time.
The service agent was knowledgeable, professional, tidy, and polite.
My carpets turn out cleaner with your service than with any other service. Technician is very polite.
The process and product of Zerorez was AWESOME, the carpets came out great and we are very pleased about that, BUT the technician who arrived to our home that day was not very nice.
From the moment he stepped out of the van he acted like being here was a hassle. He did not introduce himself, so I have no idea what he name was. He didn't seem happy to be here at all, which really made the experience not so wonderful.
When he came inside, he said "you know I can't move furniture, so you will have to move it all" I told him I didn't ask him to, I told him I am aware that if we didn't have the furniture moved, you would clean the carpet around the couches. I physically am not able to move furniture due to 2 knee surgeries. I was good with the carpets cleaned around whatever furniture I have. That seemed to upset him, he didn't seem happy to clean around the furniture. I told him the representative I talked to on the phone said it was OK as long as I understood that he would clean around them, he just grunted.
When he finished which was about 1 hour later, he came outside and said he was done, and when I came in to complete the transaction, he said, "you know I only make 16% of the amount you pay the company, so if you get the survey, give me a ten so I can make 10 more dollars, because this company doesn't pay well at all, and basically said the company sucked."
I don't know about you, but I believe he made about $20 per hour, which is about 16% of the amount I paid, and that is not a bad hourly rate at all...but I didn't point this out to him since he was not a pleasant person to be around and I just wanted him gone from my house.
I hope you that you take this to heart, and as I said earlier, I really liked the "process" that Zerorez uses, the carpets were AWESOME, but your technician needs a little more customer service training, or he should leave his job if he is so miserable, which is the impression I got.
I would ABSOLUTELY use your company again, but if the same person came out, I would actually turn him away and ask for another technician.
Thank you for your time, and again, I will definitely use Zerorez again!
Name removed
Feel free to contact me via email at Email address removed or call me
at Phone number removed
You can develop an attachment that gets close to the cabinets when cleaning tile. Your machine couldn't clean the grout under the edge of my cabinets, so there is a 2 inch dirty spot around the whole edge of my kitchen and doesn't look very good.
The thorough cleaning it does.
High quality products and super friendly staff
I thought my technician was awesome and very happy with how my carpets looked after.
Kyle was on time as promised, professional and did an excellent job. He explained the whole process from start to finish.
Great product as there is no chemical smell. Carpet dried quickly.
Would definitely recommend services to anyone.
The product cleans nicely and the technician arrived promptly.
No chemicals
The friendliness and professionalism of your staff and techs
The fact they use little water..
Good clean and friendly service person
I like the way my carpets look and feel. I like no smell and no chemicals.
Great product that got rid of stains quickly! Also the technician that serviced us was very professional and knowledgeable. He was just amazing!
everything
I specifically asked for a certain technician you sent somebody else out I waited for quite some time to get the one I wanted. My couch was cleaned nicely but the floor is filthy and still has just exactly what had on there before. The technician was great but I feel like I wasted my money.
Super easy to book an appointment. My carpets look like new!
The Tech Was professional, and the service was awesome. no crunchy carpet just a clean feel under our feet.
Just didn't get the carpets as clean as I expected.
No chemicals, soaps, and detergents
Zerorez did a good job. I noticed how important it was to Eric that a good job be done, and that the job got done right. The carpets look nice.
No disappointment.. Can not compare to another company good or bad at this time