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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Process removes almost anything! Quick. Friendly. Fast dry.
Did a fantastic job, getting out spots. Guys were very friendly and conscientious.
Friendly, efficient, professional technicians!!! Explained the process well and drying directions. Both men very personable.
I was very disappointed with the results along the baseboards after my "almost" white carpet was cleaned. The explanation as to why was extremely convoluted and confusing. The term "filter lines" did not really seem to address our problem, and once we went back in today and cleaned all along the baseboards by hand, it was obvious that there was lots of dirt and residue remaining. We vacuum every week and before you came we had vacuumed and used the attachments to clean right along the carpet/baseboard line so we know it was free of dust/dirt before you came. However, today the area looks much worse than it did before you cleaned. The center of all rooms looks great; it is just around the baseboards. The man who cleaned my carpet was so nice and very professional. From talking to a manager, I am sure your company has received this complaint from others in the past. Our actual carpet cleaner is certainly not to blame; he was excellent.
The Tech was very knowledgeable and he did a great job cleaning the carpet.
Representatives were all very polite and right t the pount.
Love the product! Cleanest carpets and friendliest professionals!!
Arrived when they were supposed to. All our carpets and tile were cleaned and sealed and look awesome.
Customer service
Excellent service. Will use again.
thoroughness of work, and quality of products.
The service is always exceptional. The technician always gives great care in providing service, never overlooking the smallest detail. The Technician also took the time to explain the issues and offer solutions.
technician was very friendly and professional.
The appointment process. The drying time. The lack of a smell. The quality of your employees.
It cleaned very well
I've always like that my carpets feel soft after being shampooed by your company and not crusty by others who use harsh chemicals. The technicians are always prompt and explain what they will be doing after the initial walk through. The techs have been very professional and always do an excellent job. I'm glad that I gave your company the opportunity to clean my carpets in 2014 and I will never use another. Thank you First name removed.
Your employee was terrific.
You were there at S dukes time, I paid the price that was given no hidden fees at the end and your product is safe. The technician was so friendly and professional. I have already told my family, friends and coworkers about my great experience with you.
through and quick.
The fact they are non-toxic and get the carpet cleaner than chemicals used to in the past. Also, you have amazing technicians - very polite, respectful of clients' belongings, efficient and educated. Thank you for choosing the best!
fast and no residue
The employees were excellent and went out of their way to help but a little disappointed in the final result of the furniture cleaning. The chairs still look a little dirty after the cleaning and I would have expected them to look a little better since they were recently recovered 8 months ago and its new fabric.
Very polite technician. My tile flops look amazing. Highly recommend you to everyone
No chemicals, no soap...no residue
Kyle was the nicest, most friendly rep I have ever experienced. He did a great job of explaining everything and cleaning my carpet, all while making me laugh at his interpretation of the history of carpet cleaning. The carpet really looks great now! He also went above and beyond when he saw me struggling with my blinds and fixed them for me! If there is a Zerorez customer service award (or a raise, wink wink;) he deserves it, no doubt! I have already recommended your company to several people and will continue to do so. Thank you!
- Customer for Life
Very professional with attention to detail.
Easy to schedule, courteous and caring technician
They are clean and dry fast and leave no soapy feel in the carpet.
Very effective. Professional and courteous service.