Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84592 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 14, 2017 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

Clean comfortable. I would use Zerorez again. they are a special company, thanks

Report a concern   February 14, 2017 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Product is great. Trey was great, explained everything. Thanks.

Jeff & Sandy Last name removed

Report a concern   February 13, 2017 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Efficient friendly personalized service. To top it off carpet looks great!

Report a concern   February 13, 2017 — Rated 10 out of 10 by Debora Vanderwerf Zerorez Phoenix
What do you like about our products and services?

From the appointment set up to the finished cleaning, we were treated with the utmost respect. The technician, Allison Cole was absolutely a joy to work with and we are amazed at the results. I never expected the carpet to get that clean, and the tile looks great! We will not use anyone else for our cleaning needs.

Report a concern   February 13, 2017 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

It works!

Report a concern   February 13, 2017 — Rated 5 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

While the tech that came out to clean our carpet was very professional, arrived on time, and did everything else right, it seems that he rushed the actual cleaning of the carpet. I'm sure that you all use the very best equipment, but even so I can't see how it does a good job cleaning when the nozzles are traveling at what I think is a high rate of speed. He did get the one major stain out that we mentioned before he started, but a simple stain that my wife got our later with simple carpet cleaner was missed. I also found several pieces of small debris around the edges that I feel should have been picked up.

I was not impressed with the overall results of the cleaning.

Report a concern   February 13, 2017 — Rated 7 out of 10 by E.D. Zerorez Phoenix
What could we do to improve?

You can still still all the stains on the carpets. The tech was friendly and nice

Report a concern   February 13, 2017 — Rated 10 out of 10 by Loraine Duffy Zerorez Phoenix
What do you like about our products and services?

Reuben, who did the cleaning. A real gentleman! I used zeroed in MN and was pleased then.

Report a concern   February 13, 2017 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Your service technicians. Paul was awesome!

Report a concern   February 13, 2017 — Rated 8 out of 10 by L.C. Zerorez Phoenix
What could we do to improve?

There was a few spots of blue glitter glue left on my carpets.

Report a concern   February 13, 2017 — Rated 10 out of 10 by Michelle Wall Zerorez Phoenix
What do you like about our products and services?

Sandon was so wonderful! He was professional and curteous and was a very hard worker. My floors looked brand new when he was done and I was so surprised. He also up-sold me to get the grout done in an area and I am so glad he did! I would love to have him back out to clean again, when I need it. He is a stellar employee for you, as I am a very satisfied customer. I plan to refer your services and Sandon to my friends.

Thank you!

Report a concern   February 13, 2017 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Techs are always friendly and take care not to make a mess.

Report a concern   February 13, 2017 — Rated 7 out of 10 by A.B. Zerorez Phoenix
What could we do to improve?

One area we chose to have the additional treatment done now smells horrible.

Report a concern   February 13, 2017 — Rated 10 out of 10 by Steve Hanna Zerorez Phoenix
What do you like about our products and services?

She was very professional and really paid attention to details. She took her time and did a great job.

Report a concern   February 13, 2017 — Rated 4 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was very friendly but stains came up once carpet dried. Doesn't look better than before. Almost looks worse.

Report a concern   February 13, 2017 — Rated 8 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

Had to have a re-visit because first clean r missed big spots

Report a concern   February 13, 2017 — Rated 6 out of 10 by J.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Please call me. Eric Last name removed Phone number removed

Report a concern   February 13, 2017 — Rated 1 out of 10 by N.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet does not look or feel clean like it did the last time I used your company, disappointed.....

Report a concern   February 13, 2017 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Dustin was friendly and professional. He did a great job with my carpets.

Report a concern   February 13, 2017 — Rated 8 out of 10 by K.M. Zerorez Phoenix
What could we do to improve?

Several spots appeared after the carpet was cleaned (spots that were not there before the carpet was cleaned). We don't understand how that happens.

Report a concern   February 12, 2017 — Rated 9 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing and it didn't smell like chemicals. The person who came out and cleaned my carpets was super nice and did a great job.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Kenneth Medlyn Zerorez Phoenix
What do you like about our products and services?

Your technician was very quick, friendly and professional. Our carpets looks great and stayed soft after cleaning.

Report a concern   February 12, 2017 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

The service was exceptional and your employee Trey was very knowledgeable & thorough.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Jessica Ebarb Zerorez Phoenix
What do you like about our products and services?

Our service guys was very friendly and informative. He did an awesome job on the carpets and I haven't smelt that awful cat smell since! I am so pleased with how the carpet look!

Report a concern   February 12, 2017 — Rated 10 out of 10 by Sheryl Filliater Zerorez Phoenix
What do you like about our products and services?

I don't remember the name of the technician who came to my house, but he was amazing. I felt like he really went out of his way to make sure all the stains in our carpet were totally gone. I watched him clean the carpet, and he went over various spots multiple times. He was very careful not to mess up our baseboards, walls, furniture, etc. I really appreciate that.

I also like the "machine" Zerorez uses to clean the carpet. I noticed that he design allows you to get as close to baseboards as possible -- unlike the equipment of the company I previously used.

Report a concern   February 12, 2017 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

I am absolutely in love with the fact that the technician and your company use non-chemicals to clean the carpets! This made moving into my new home extra safe because I have so many chemical related to allergies.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Blake Gregory Zerorez Phoenix
What do you like about our products and services?

The service was excellent,would highly recommend !

Report a concern   February 12, 2017 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

The special water that is used in the cleaning of carpet helps the floors cleaner and less likely to get dirty sooner.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Joni Clensey Zerorez Phoenix
What do you like about our products and services?

I was very pleased with results. The tech, Robert took the time to recommend the best option for me because I had some pet urine issues due to a sick dog. After he was done, the carpets looked great and smelled amazing. Highly recommend Zerorez.

Report a concern   February 12, 2017 — Rated 8 out of 10 by G.P. Zerorez Phoenix
What could we do to improve?

Satisfied that the carpets turned out clean. However, it's been 2 days since and the carpets are still a bit damp despite having fans running all day and night.


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