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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician was very friendly and courteous, he explained how the "special" water worked and I bought some. I was also able to get an appointment in a timely manner.
I am not sure if you disappointed me or not, but I was not happy with the living room rug. I am going to try to improve upon it myself. The carpet is only 3 years old, I will also be contacting the carpet people to see what they say. Again, I'm not sure it's anyones fault I'm just going to see if I can get it better.
Took almost 20 minutes on hold and booking appt
not disappointed....your employee was courteous, professional and efficient. carpet is clean and soft, as advertised. not liking how wet the carpet was, the long drying time and the "environmental" fee (seriously?) also, the 'seam' where two pieces of carpet are joined is very visible now. might recommend to friends, with an explanation of my experience.
Carpet is clean does not feel soapy!!!
I don't think expectations were set appropriately when I set up my appointment by phone. I was only told when the employee had arrived at my home that the high traffic areas were most likely not going to improve with the cleaning.
I love the fact that the carpet is not sticky and they dry real fast. I will continue to use Zerorez. The technician was very professional and took his time to complete the entire job.
Nice work! Easy and quick :)
Friendly, Courteous & Efficient
Luis was very knowledgeable and made sure we had the right products to produce the best results for our carpet. I would highly recommend him and Zero Res.
Kevin, the tech that came to our home knew exactly what to do and took the time to explain the whole process to us! He was so well mannered and demonstrated great customer service! Our carpet looked great when he was done! We could tell that Kevin takes great pride in his job. Thank you Zerorez... Thank you Kevin! We recommend Zerorez to our entire family.
I have always had great results in the past however the stain in the carpet by the kitchen counter did not come very clean and I was disappointed in that. You have usually taken care of stains in the past for me.
I like the timeliness of service, the excellent results and knowing that the surfaces in my home are cleaned without harmful chemicals. Thank you so much Zerorez!
The technician was prompt and efficient. They were able to remove wax stains that had been on the carpet for more than 8 years, We were extremely satisfied.
lapels awesome
It works and leaves no residues.
Customer service and the price was nice. Kevin the tech was very nice and professional to!!
My carpet has never looked better!!! Your staff member was very professional and kind. I will definitely call back for another cleaning!
Customer service
I liked that there were no chrmicals used and no odor after the carpets were cleaned
great JOB
Was not impressed with the out come for the price we paid. I could have went to Home Depot and picked up a can of sealer and sealed the grout myself and saved a ton of money.
carpets look great. thanks
Courteous, On Time Scheduling, Explanation of Services, Professional Service
carpet seemed to get a lot cleaner last time - but the young man was VERY polite and personable and did a good job. Could just be that my carpet is past the point of looking good.
Our technician and his assistant were very neat, timely and efficient. Hayden explained the process and offered a good solution to a potential cleaning problem. Our carpets look great as does the chair that was cleaned. I really appreciated that there was no odor.
Will definitely use Zerorez again.
The guy seemed a bit in a hurry. There were still areas of the shower with gunk/soap residue that he didn't wash away. Also there were areas where the grout has a green tint. I'm assuming this is the sealant he used.
No overwhelming smell dries fast
I really appreciate the fact that you can clean a carpet so thoroughly without using any chemicals!! My carpets are clean and still soft! No stains and no stiffness from chemicals left behind.