Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84615 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 30, 2017 — Rated 9 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Friendly, fast, got the job done, upselling wasn't an issue

Report a concern   July 30, 2017 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez 3 times now and the customer service along with the results has been amazing! Your technician truly go the extra mile. Please recognize Tyrone J for a job well done.
Thanks, Barb Last name removed

Report a concern   July 30, 2017 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The carpet was not very wet and didn't smell.I thought your customer service operators were very friendly.

Report a concern   July 30, 2017 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Technician was very professional

Report a concern   July 30, 2017 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

The pleasantness of the technician and the results of the cleaning.

Report a concern   July 30, 2017 — Rated 7 out of 10 by R.L. Zerorez Phoenix
What could we do to improve?

Do more than just one pass on carpet

Report a concern   July 30, 2017 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Friendly, hard working technician named Dillon did an excellent job and was fast !...... The carpet dried quickly with no crispy residue ..... I would use Xerorex again for sure !!

Report a concern   July 30, 2017 — Rated 10 out of 10 by P.Y. Zerorez Phoenix
What do you like about our products and services?

Raul, the tech, did a great job and was very personable! Carpets loo fantastic!

Report a concern   July 30, 2017 — Rated 7 out of 10 by L.V. Zerorez Phoenix
What could we do to improve?

Better stain removal of high traffic areas

Report a concern   July 30, 2017 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

As always Zerorez is the best. On time and quality cleaning.

Report a concern   July 30, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The product seems to get our carpets clean without residue. The workers are polite and know their product.

Report a concern   July 30, 2017 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Great service...Carpet looks wonderful.

Report a concern   July 30, 2017 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Clean & efficient - Trey Rogers was excellent!

Report a concern   July 30, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The technician was right on time and very courteous. He took care to be neat and protect our home during the cleaning. My wife appreciates that there were no strong smells afterwards.

He had us check his work both during and after the cleaning and didn't leave a drop of water on our hardwood in the hallway. Nice job!

Report a concern   July 30, 2017 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

great job!

Report a concern   July 30, 2017 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Prompt, courteous and thorough. I told him what we needed. He listened and repeated back to me to make sure we both were on the same page.

We have used Zerorez before but this is the best person we have had.

Report a concern   July 30, 2017 — Rated 4 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet did not look clean, and did not smell good. Not happy w the cleaning at all

Report a concern   July 30, 2017 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

The customer service from booking online a verification email an actual phone call confirming the time another call for arrival and the tech was on time and professional

Report a concern   July 30, 2017 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Very professional

Report a concern   July 29, 2017 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

I like that you are professional, organized and you have a great product that I really cleans my carpet, making them look new again.

Report a concern   July 29, 2017 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Carpet always come out cleaner than the other guys.
Your technicians are always mindful of the surroundings their in and protect the walls and other areas.
Will use again and again.

Report a concern   July 29, 2017 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Fantastic job and customer service!

Report a concern   July 29, 2017 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Effective cleaning. No crunchy carpets.

Report a concern   July 29, 2017 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing and they stay clean longer. The gentleman who cleaned my carpets was a very nice guy and I am glad he suggested the pre-treatment of the carpet. I also appreciate the specials you run. I believe the price is very affordable. I also like the idea of no chemicals being used. I will use Zerorez the next time my carpets need cleaning.

Name removed

Report a concern   July 29, 2017 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The Tech was very good, polite, efficient and was here when he said. Did a very good job.

Report a concern   July 29, 2017 — Rated 10 out of 10 by L.Q. Zerorez Phoenix
What do you like about our products and services?

Steve did a great job and was very nice and professional. The carpet looks nice and soft and didn't dry with that crunchy feeling that you get with most carpet cleaning companies.

Report a concern   July 29, 2017 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Zerorez does a good job every time we use them. would recommend to anyone!

Report a concern   July 29, 2017 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

The efficiency, professionalism and very friendly attitude of everyone on the phone to Jared, our technician. He was a pleasure to have in the house and work with!

Report a concern   July 29, 2017 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

The quality of the work and the professionalism of the technician. I had 3 rooms of carpet and the kitchen tile cleaned, everything is great! Soon I will have to schedule to get the other 3 rooms of carpet done and the rest of the tile; it is a little too obvious what was done and what wasn't!

Report a concern   July 29, 2017 — Rated 3 out of 10 by E.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had ordered the service to get rid off puppy odors and specifically mentioned that when I booked. Nothing was done about it. I had to call back and they had to bring a technician back out to redo it and charged me more saying they weren't told about the issue originally, which was very frusturating as that is the only reason I scheduled the apt. Unfortunately, I won't be using zerorez again.


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