Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87553 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2017 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Impressed with you did what was promised!
Carpet look great - our tile is like new. (IF NOT BETTER!) Could not be happier.
Technician was prompt, explained everything before hand and as while he was doing the job - we are very, very pleased with our experience

Report a concern   December 29, 2017 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and did a nice job.

Report a concern   December 29, 2017 — Rated 10 out of 10 by M.Z. Zerorez Phoenix
What do you like about our products and services?

Thank you for th great customer service! My carpets look great!

Report a concern   December 29, 2017 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The carpets look great and our service tech, Thomas, was great. He was friendly, polite and he put a true effort into doing a perfect job for us.

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning job I have ever had. Very thorough and professional. My tech was fantastic. Thank you for a great job!!!

Report a concern   December 29, 2017 — Rated 10 out of 10 by O.V. Zerorez Phoenix
What do you like about our products and services?

The carpet looks like new

Report a concern   December 29, 2017 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

My carpets are clean.

Report a concern   December 29, 2017 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

No soap or harsh chemicals.

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

The technician was knowledgeable and friendly. There was a pleasant smell afterwards.

Report a concern   December 29, 2017 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

very professional

Report a concern   December 29, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Fast & effective

Report a concern   December 28, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Robert showed up before expected time frame! he helped me previously on a different house and was professional! Inspected carpets and didn’t sell me something I didn’t need. Carpets looked awesome after completion! I would highly recommend them and will continue to use them in the future!

Report a concern   December 28, 2017 — Rated 10 out of 10 by T.N. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable technicians and reasonable prices.

Report a concern   December 28, 2017 — Rated 10 out of 10 by A.Q. Zerorez Phoenix
What do you like about our products and services?

Great customer service and job well done

Report a concern   December 28, 2017 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

My carpets look AMAZING! And the best thing about it is there are no chemicals used nor a chemical smell..... and that was VERY important to me. Jared did my carpets and he was the best! Professional and friendly at the same time. This was my first experience with Zerorez and I would definitely recommend Zerorez to anyone looking to clean their carpets.

Report a concern   December 28, 2017 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals..nothing else needs to be said.

Report a concern   December 28, 2017 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

No soap!

Report a concern   December 28, 2017 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Value, on time, quick service!

Report a concern   December 28, 2017 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Great Job. Quick and efficient. Thanks for being on time...

Report a concern   December 28, 2017 — Rated 10 out of 10 by P.Z. Zerorez Phoenix
What do you like about our products and services?

I love how my carpets feel after they've been cleaned. You really can tell the difference with no sticky residue.

Report a concern   December 28, 2017 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I have been using Zerorez for many years and have always had a great experience! Love that my carpets are super clean without being drenched and soaking for days!

Report a concern   December 28, 2017 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Tile cleaning was excellent. Technician was professional also friendly

Report a concern   December 28, 2017 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Easy process to schedule and nice people to work with.

Report a concern   December 28, 2017 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

My carpet is 15 Years old, I was just trying to buy some time before replacing it. Since Xerorez cleaned it, I like it again. All the years I’ve paid other companies to clean my carpets, I’ve never had an excellent result like I’ve had with Zerorez. Excellent!

Report a concern   December 28, 2017 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

The carper feels amazing after the treatment. And this carpet is way over 10 years old (rental).

Report a concern   December 28, 2017 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

We love the way our carpets and tile floors look after you’ve cleaned them! We will continue to use your service for a long time. Keep up the good work! You are the bests carpet cleaners in town!

Report a concern   December 27, 2017 — Rated 8 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

List prices of options prior to employee arrival. I feel like I was getting upsold, would have been nice to know the cost of all possible options for the sofa to be treated.

Report a concern   December 27, 2017 — Rated 9 out of 10 by W.T. Zerorez Phoenix
What do you like about our products and services?

Excellent service ... representative David was punctual, polite, professional, experienced and efficient ... could not have asked for a better experience.

Only one area of disappointment ... my round shag run looked beautiful for one day, then gradually, some of the stains began reappearing ... not sure why. It still looks cleaner, but the stains are annoyingly present. Perhaps they will come out with a second treatment ??

Regardless, I will definitely be using your service again this coming year.

Thank you, and best wishes for the New Year.

/w :)

Report a concern   December 27, 2017 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

They seemed to do a good job. The wool carpet buckled but flattened out when it dried. Looks nice.

Report a concern   December 27, 2017 — Rated 0 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Didn't get the the high traffic areas clean. Left the carpet soaking wet. I had to go over it with my Bissel carpet cleaner to try to remove some of the excess muddy water. I pulled 2 gallons of water out of the carpet. A day later and the carpet is still not dry. It was so wet that the carpet started to buckle up in about six areas. It still has not shrunk back done in several areas.

Your system does not clean dirty carpet.


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