Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84616 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 3, 2017 — Rated 1 out of 10 by P.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

NO DISAPOINTMENT........ALL GOOD TECH VERY EFFICIENT.....WHOLE JOB ,.......EXCELLENT.....THVM

Report a concern   August 3, 2017 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Very good job, Hayden the technician was excellent.

Report a concern   August 3, 2017 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Friendly very pleasant service technician.

Report a concern   August 2, 2017 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Pet and human friendly.

Report a concern   August 2, 2017 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

I liked the way the carpet came out.

Report a concern   August 2, 2017 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Guy that cleaned the carpet was awesome

Report a concern   August 2, 2017 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Clean smelling

Report a concern   August 2, 2017 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

I have pets so I like that your products are all natural and do not leave a residue

Report a concern   August 2, 2017 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Our service person was very nice and also professional. He was thorough but also did not take up a lot of unnecessary time. He also knew exactly what the problem was with a re-accoring stain (wicking) and explained what to do to keep it from coming back.
We are extremely satisfied with Zerorez and we plan to have you back once or twice a year to keep our carpets looking great.
Thank you
The McQuearys

Report a concern   August 2, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Professional, courteous, service. A great cleaning job.

Report a concern   August 2, 2017 — Rated 10 out of 10 by L.O. Zerorez Phoenix
What do you like about our products and services?

No chemicals.

Report a concern   August 2, 2017 — Rated 10 out of 10 by S.Z. Zerorez Phoenix
What do you like about our products and services?

There is no intrusive or toxic smell! The carpets get very clean. I really like the technicians that come into my home. They are very nice, professional and efficient.

Report a concern   August 2, 2017 — Rated 10 out of 10 by V.A. Zerorez Phoenix
What do you like about our products and services?

We always return to Zerorez for the excellent and professional work!

Report a concern   August 2, 2017 — Rated 10 out of 10 by N.N. Zerorez Phoenix
What do you like about our products and services?

Great service, clean carpets!!

Report a concern   August 2, 2017 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Technician was very knowledgeable and very friendly. Thank you!

Report a concern   August 2, 2017 — Rated 8 out of 10 by R.D.F. Zerorez Phoenix
What could we do to improve?

Nothing to improve was fine

Report a concern   August 2, 2017 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

Technician was very polite knowledgeable, and efficient. Even though our carpets had not been cleaned in neary two years, our carpets now look new. Love your service. Will continge to use ZEROREZ.

Report a concern   August 2, 2017 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great.

Report a concern   August 2, 2017 — Rated 7 out of 10 by D.M. Zerorez Phoenix
What could we do to improve?

My carpet cleaning service was great and the tech, Luis, was efficient and thorough. My problem was with the scheduling process. I scheduled my appointment for Tuesday 7/25/17 because that was my day off from work. Somehow this was lost in translation. When I didn't get an appointment reminder, two days before my appointment, I called Zerorez to confirm and was informed that my appointment was scheduled for Wednesday 7/26/17. I was informed that someone would give me a follow up call regarding this issue, but I never heard from anyone. I rescheduled and again didn't receive a reminder call which I was told I would. I checked my messages on both my home and cell phones and never received calls on either phone. I've used your business before, but have not had issues like this in the past. It was slightly disappointing because your company has always been so professional. I will try again in the future, hopefully receiving better customer service.
Sincerely,
Name removed
(48Phone number removed

Report a concern   August 2, 2017 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Both service and timeliness were great very professional and did a great job very pleased

Report a concern   August 2, 2017 — Rated 9 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

The man who service our carpets was great. He did a good job and was professional. We never heard from the company before our service and so I called the same day and they gave me the wrong time for a service window and the carpet cleaner showed up an hour earlier than what I was told.

Report a concern   August 2, 2017 — Rated 0 out of 10 by L.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Did not clean as expected. All the hype and advertisement from Tim & Ben who highly recommend you and "if you're not completely satisfied, will come back, etc. etc." I have had many carpet cleaners and decided to choose Zerorez from the positive advertisement, but again, this is just another false advertisement and very disappointed comparing Zerorez with other carpet companies I have used, as the smell is still there and being charged an exuberant charge should have got the smell out and everything cleaned 100%. Will not recommend Zerorez and the false advertisement needs to stop playing on 102.5 KNIX!

Report a concern   August 2, 2017 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Clean product

Report a concern   August 2, 2017 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

personable, friendly service.
carpets got clean!

Report a concern   August 2, 2017 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

I used Zerorez while living in Minnesota and now use them for services in Arizona. They do great work at a competitive price!

Report a concern   August 2, 2017 — Rated 7 out of 10 by G.Q. Zerorez Phoenix
What could we do to improve?

Zerorez was recommended for their pet treatment and I'm not satisfied with it. It actually smells worst than it did before

Report a concern   August 2, 2017 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

No soap. Like the feel of the carpet after it's cleaned. Best professional service by technician and office personnel. Scheduling is the best.

Report a concern   August 1, 2017 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Quality work and great customer service !

Report a concern   August 1, 2017 — Rated 10 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

I like the eco friendly service as well as the professionalism of the technician.

Report a concern   August 1, 2017 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

Floors look great!


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