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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet was dingy. I had not had it cleaned as yet and I had lived here for a year. I was very worried. But carpet came out beautifully!! Will definitely use again
Customer service and promptness
Very happy with the service. Everything smells clean and looks good.
This was my 2nd time using you and I find your service and techs to be really good. Unfortunately this time we had heavy dog urine to be extracted and the tech Andrew was very clear about no guarantees. He clearly did a good job and showed me his progress throughout the service. However, less than 2 days later we could again smell the pet urine odor - of course following some rain which he had explained to us that humidity makes it worse. It's not as pungent however it remains, with the odor popping up every couple of days. Which alas has affected some of us with sniffling so we use that room less - it's my bedroom and the favorite place for my grandson and me to play. Not sure if there's anything else that can be done? We were hoping to replace sections of the pad and didn't know that wasn't a service you offered.
Great service. Carpets and tile look great.
Excellent service and my carpets were super clean spots and all were gone
Service man was on time and efficient was not 100% satisfied with the cleanliness result some spot still remain.
The chemicals that you guys use which are green and the process of how the carpets are cleaned as well as the water.
Clean, fast, efficient
You were late for my appointment and didn’t have the decency to call. The carpets were cleaned so quickly, I’ve had better experiences with cheaper carpet cleaners. Will not use or recommend ZeroRez again.
Execellent service great customer service and you do a fantastic job
Trey was excellent and professional. Please consider him your best. I will be using you guys again in a couple of months!
YOUR TECHNICIAN, TODD, WAS A PERFECT BLEND OF FRIENDLY, POLITE, COMPETENT, HELPFUL--IN ANSWERING QUESTIONS, QUICK, THOROUGH. I WOULD HOPE TO HAVE HIM COME NEXT TIME I CALL--AND YOU CAN BE SURE THAT I WILL. FOR YOUR INFO, I HEARD ABOUT YOUR COMPANY FROM YOUR ADS BY MIKE BROOMHEAD ON KFYI AM. OH, I ALSO ENJOYED THE HUMOR OF YOUR COMPUTER ANSWERING MACHINE--THE TWO ROOMS, ETC.
Fast. Effective. Every technician has been a pleasure to deal with!
the technician was very professional at all times, explained every step he was taking and answered all questions fully. i would highly reccomend him for any job.
great work on the tile!
My bedroom carpets were a mess! There were stains from my older puppies in 2 of the rooms. Thomas, the gentlemen that came to clean my carpets, took a look at them and said there should not be a problem with getting all the stains. Well let me tell you something. My carpets look and feel brand new!! Thomas gave me quotes on my tile, and carpet and rug cleaning at my mom's house.
I will never have anyone else clean my carpets!! Zerorez really works! As for Thomas, he is the greatest person ever! Very nice and friendly and really cared about doing a great job.
Name removed
service tech
Thank you for prompt service and great job!
The tech was nice, super easy to talk to and quick!
Efficient, friendly staff. Came when scheduled, with reminder calls, no crunchy carpet, dries fast, good value, no high pressure to "upsell" other services.
the tech was very polite and really worked on the stains from the wear spots.
Spots coming back up within a couple of days
The technician was friendly, efficient and seemed knowledgeable. However, I felt that he deliberately mislead me in order to have me spend an additional $300.00 over what I was quoted on the phone when I made my appointment. ($129 for 3 rooms).
After walking our 3 rooms to be cleaned; he advised me that there were a lot of urine stains and walked me thru the house with his black light pointing them all out to me. He suggested a cleaning solution for these stains, but the cost was $75 a gallon and he estimated I would need 4 gallons.
I was very shocked to hear this and had not really budgeted for this large of an expense. Especially, just days before Christmas. But, he said the work would not be guaranteed unless I proceeded with his suggestion. I called my husband and he felt exactly as I did, shocked; to say the least, at the suggested service and associated expense.
But, because we felt like the technician knew what he was talking about; we opted to proceed.
After the technician completed the job and was running my debit card; we were talking. I told him that I was surprised to see so many stains under the black light; as I had used my own shampooer to clean urine stains as they occurred over 12 mos. prior, when our dog was still being trained.
Imagine my disbelief, when the technician told me that even after today's service, these stains would always show up under black light. Because urine has something called phosphates and it leaves traces behind which will always show up. !!!!!!!!!!!
I was floored. SO basically, I felt like he had just strong-armed me into doing the service; spending another $314 that I had not planned on; especially the same week as Christmas. I was upset the rest of the evening and in fact, every time I think about it since.
I don't know if your technicians are paid commission, but if so, you need to discontinue that, in my opinion. Because that type of pay system, can encourage unethical technicians to falsify data and mislead the general public in order to make more money.
This entire experience has left me with a bad taste for your company. I just thought you should know. If anyone asks me about ZeroRez I will be honest and say the carpets look great, but I feel that I was mislead and that I completely overpaid for your service.
I will have to change the channel when I hear Jon Jay and Rich go on and on about how great your company is and how they use you all the time.
My carpet looks like new!! I have 3 dogs, so this is quite a feat!! Great job! Very friendly people on the phone and their techs!
Very friendly and helpful technician, and great customer service. I received a call to let me know they were running 20 minutes late, along with an apology. The carpets came out beautifully and the technician provide some useful tips to help with problem areas and a couple set in stains.
second time i used zerorez like the service knowlegde of techs and just how product works
Had to call back to have tile floor recleaned. Tech did not do a very good job the first time
Prompt service, we had an emergency with our carpet and you bailed us out. Thanks and have a Merry Christmas
We are very happy with the results of your service. The technician was up front with us about
certain places on the rug which may not be resolved. Most of them came out perfectly.
The sofa looks brand new and so we are glad of that.