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based on 86541 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man who came to my house was nice, came on time and called ahead of time. My travertine looked so much better and my throw rugs looked wonderful
Excellent service from person cleaning
Tech was very accomplished. Carpet was cleaned beyond expectations.
Effectiveness
First of all the technology is the best available! Beyond that is the employee who represent the company. I had an 8:00 am appointment scheduled for weeks and while the first technition arrived on time he spent an hour trying to get the correct water pressure. Then after one hour he stated that he had to take the van back to the shop an see if he could get it repaired. At about 10:30am the technition called and stated a different technition would call when he leave the job he was on and advise a time when the new tech would arrive. at 11:30 the replacement tech called and stated he would be to my location at approximatly 12:30pm. Our office was empty and I sat there for 4 and a half hours with nothing to do except wait. I was not a happy camper at the time Mark Miller arrived and he had not been informed of the situation by dispatch. Matt was caring and started work immediatly with his phone in one hand and the cleaning equipment in the other called his supervisor asking Flexiblity Discount. Matt never took a break until the job was complete. Matt's personality, attention to detail, and his work ethic is second to none.
Matt is my vote for employee of the year as he saved the day and made me a returning customer.
Thank you Matt.
Robert DuPrest
ResultsPositive,Inc.
CFO
We were very happy with your professional cleaning we will highly recommend you to my friends and family.
The individual who was here-Tom was very proficient and helpful!
Carpet cleaning is non toxic and does the job with no smell or residue. Everyone is very knowledgeable, professional, and friendly.
Service is very professional and thorough .
Everything! Scheduling was easy... communication with office and driver was just as promised and he even came early. He did a great job on our carpets!!
Rooms smell so fresh and carpets dried very quickly.
Fast, friendly staff, great results
Easy, chemical free
I am disappointed, my carpets only look 50 percent better in lots of areas, they still look like they need to be cleaned. I had expected all areas would look totally clean, and some areas still looked dirty after the cleaning, but I thought maybe once the carpet dried, those areas would look clean and match the rest of the carpet. But that didn't prove to be true, many areas still look dirty compared to the rest of the carpet. Disappointing.
Easy to schedule. Reminders about the appointment. On time. Professional. Carpets looked great! Quick dry time.
We appreciate that Zerorez uses a more natural process to clean our carpets and they always feel and look great.
Your Empowered Water + people (Jared + Kyle).
Great job!
Excellent service, friendly and knowledgeable techs.
Technician was great and service was excellent. Second time using zerorez and haven't been disappointed.
Used before.
Service rep was friendly, he explain everything just fine, the carpet and title came out clean, our kids really liked him, overall the rep did a good job, thank you Bob
Service, quality of work, products used
We just move into the house and were not sure what the stains
were but the technician was able to get them out. We were very happy with the results.
Name removed
Furniture cleaned including stain removal
The tech was very nice and helpful. On time and courteous
Your service rep Wally took his time and did a great job!
carpets still have some stains, when rep. came out he mentioned that would be gone!
The technician who cleaned our carpets was very nice and very professional
My cleaner, Mike (I think that is his name as I'm bad with names and I thought this survey would have come much sooner [when I did remember his name]) was very professional, courteous, and did a terrific job! He made sure he did NOT ruin my couch as I was unsure if it was micro-fiber or a worn suede leather, as I had removed the tags from the couch and could not remember. I felt at ease with Mike in my house and he ABSOLUTELY did a terrific job. He said ZeroRez may contact me in a year to remind me to schedule another cleaning. That would be much appreciated, you, ZeroRez, and Mike, are much appreciated and welcome back.
First name removed