- Phone: (480) 507-2419
- Visit Website
based on 84639 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When the cleaning was booked it was explained that the back plates of stairs are part of the stair cleaning process. This did not happen during the service. The carpet has a strong wet pet odor in one staircase and landing since cleaning... over 24 hours - which was not present before the cleaning. This area did not have any biological issues and only had oil from pet's hair in which I explained to the technician. It was never recommended to have a pet treatment done to the area. Technician was on site nearly an hour. Timely response to invoice concerns, scheduling and follow up are great and why I would say 3 - but results are not as promised from website and advertising.
Very professional and would recommend to anyone and everyone I know. Thanks for a great job well done.
Clean great service... a little pricey though. $250 for 4 rooms seems like a lot.
the best job EVER !!!!!!!!!!!!!!!!!!!!!!!!!
Efficient friendly service. My carpets look great!
Best affordable carpet cleaning.
We have used Zerorez for our rental property and our residence over the past several years. On December 29th 2017 We had them cleaned again but on this particular day, we had the pleasure of having Tanner as our tech. He did something we had never seen before in our previous cleanings. He brought in this brushing machine that he used to fluff the carpets between the Pre treatment and the actual cleaning of the carpet. We had never seen this process done before.
Out of curiosity we asked what he was doing. His reply was “I thought you were a return customer.” We said that we were. We used Zerorez over 5 years now. Tanner was blown away that we had never seen this step done before. Tanner then tells us that this is protocol. Every tech should be brushing the carpet after Pre treatment and before the cleaning. He said “I guess some of them just don’t want to take the time to do it.”
Needless to say, we felt a little ripped off on all our previous encounters with Zerorez. So to answer the the question which brought us to this point, would We refer Zerorez? Yes we would. But I would tell them to insist on tanner being their only tech. Our carpets turned out better than they ever have. If I were to call in the future and Tanner was no longer with Zerorez or was not available, We would insist on the tech using the same price of equipment.
My name is Name removed. My number is Phone number removed. If I were you, I would hang onto that kid. His customer service skills are phenomenal and he was a pleasure to have in our home
Nothing to do with the company, my expectations where maybe just to high base on advertisement.
Just about everything was great.
A bit disappointed wit the dry time, but other than that I was pleased
Very professional service and the technician was experienced and clean. He Cleaned up after himself and the carpets looked great afterwards! Would definitely recommend zerorez and will use them in the future for sure!
Great customer service!
It was a little rough to start, our initial request online was never answered, but when I called to make the appointment, the scheduler was very nice and answered all of my questions.
The appointment was set, and on the day of service I got a call several hours prior to my appointment indicating that they had some cancellations and that they could move me up. I agreed to make the appointment 1 1/2 hours earlier than originally scheduled and proceeded to drive across town to make the appointment. I arrived, and waited about 20 minutes before calling the office to find out where the tech was. I was informed that the cancelled appointment wasn't actually cancelled and the tech needed to complete the job before coming to my location.
When the tech did show up, he got right to work and spent a couple of hours working on a full house of carpet and tile. He did a great job and I was surprised that the majority of the stains cam out of the carpet. Thank you Todd.
Zerorez did an amazing job getting our rug clean and looking like brand new. Will definitely use them again.
I like that no chemicals are used and that the floors dry quickly. I feel the value, even though Zerorez may appear to be slightly higher priced at times, is money well-spent. Between the outstanding and friendly customer service, and the job done, I’m a new Raving Fan of Zerorez. I do wish I would have asked him to do the area where the tile meets the carpet a little better, but overall, very happy with the excellent service and end result.
-First name removed, Scottsdale
On time, professional, excellent results, great prices!
Ismael represented zerorez wonderfully. I usually habe great luck with this company and will not use another.
a little more time for pre spray to work on high traffic areas
Just rented a new house and called zerorez the day before moving in because of how dirty the carpets were. Not only were they able to get someone out the next day but the carpets looked like new when they were done. Can’t speak highly enough about their service and the professionalism of their technicians.
They were timely, polite and did a good job
Friendly staff. My couch looks amazing!! All stains and dirt were removed completely,
I like all their services and the pricing is good. There is no pressure to add on once the technician arrives.
There is an area on my rug that doen’t even look like it has been cleaned and the edges of it are curled-up. Basically, I have a $500 ruined area rug. I was really expecting an amazingly clean, non-crispy feeling carpet that would not be soaking wet after the cleaning, but all those things are exactly what I got. Very disappointed!
I love that Zerorez products are natural and leave no residue or poisons or smell from clean my carpet. Safe for everyone. all the employees are very nice and helpful. They come on time and don't take too long to wash the carpets. Carpets are almost dry when they leave. They even mopped my floor where they dripped water. Nice. :)
We were told our steps would be dry in 2-4 hours, 24 hours later, still wet. We had company coming and couldn't use our stairs without plastic booties.
Carpet was crunchy, still is. The last time we used your company, no crunch.
Disappointed.
The technicians are very professional and work efficiently and with great care. I wouldn't use any other carpet cleaner!
I love the way my tile looked after Kevin cleaned and sealed it
Our tech Robert was great. And we are return customers... the carpets look new with no stiff or gross residue left behind. They are clean! We will be back again!
A clean carpet
There is no soapy residue and dries fast
Pro all the way
Josh did a super job!!