Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85117 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 30, 2025 — Rated 10 out of 10 by Randy Picthall Zerorez Phoenix
What do you like about our products and services?

Quick courteous service, clean carpets with no soap residue. Have been using for 15 years

Report a concern   January 30, 2025 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Zenorex came to my rescue on a very short notice and cleaned my carpet

Brian was excellent

Report a concern   January 30, 2025 — Rated 7 out of 10 by M.D. Zerorez Phoenix
What could we do to improve?

I have had my carpets cleaned before and it took less then 45 mins to get my carpets clean it was 3 bedrooms and a hallway. I guess that is how carpets are deep cleaned now.

Report a concern   January 30, 2025 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

A very polite young man finished my carpet

Report a concern   January 30, 2025 — Rated 9 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Great customer service from the employee that came to my home but some spots are coming back up.

Report a concern   January 30, 2025 — Rated 10 out of 10 by W.D.A. Zerorez Phoenix
What do you like about our products and services?

My wife and I have been more than satisfied customers of Zerorez for the past 20 years. Your technicians have always been personable, conscientious, and proud of the manner in which they do their work. On January 27, 2025, Sean and Matthew cleaned our carpets in the most competent and caring manner All we can say about Zerorez is the following: KEEP UP THE GOOD WORK!!!

Patti & Bill Last name removed

Report a concern   January 29, 2025 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

Carpets looked great when done and the technician David was very professional. Cost was good.

Report a concern   January 29, 2025 — Rated 10 out of 10 by Sue Yopchick Zerorez Phoenix
What do you like about our products and services?

Products work very well. My tiled floors haven’t been cleaned professionally in a long time. They are very clean now.

Report a concern   January 29, 2025 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Timely and efficient service

Report a concern   January 29, 2025 — Rated 1 out of 10 by P.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had our tile flooring set up for cleaning. The representative sprayed cleaning solution on the tile. However, the over spray was on the wood floor. I said to him that I was having anxiety over the amount of solution used, I was told no problem and he would wipe it up...The thresholds were soaked. I've been trying to clean the wood flooring in our master bedroom as it was brand new, and still has streaking....Whatever the chemicals used on tile flooring are harmful to laminate flooring if solution is left on too long.
Thank you,
First name removed and Cheri Last name removed

Report a concern   January 29, 2025 — Rated 5 out of 10 by B.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There is always a question about my scatter rugs and I feel I am charged way too much for the small unit that I have. I also think people over 90 should receive a senior discount.

Report a concern   January 29, 2025 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

I already recommended you to my neighbor!

Report a concern   January 29, 2025 — Rated 9 out of 10 by Michael Schaffert Client Zerorez Phoenix
What do you like about our products and services?

My ceramic tile flooring was turning gray. Zerorez scrubbed that off surprisingly well. There was a little bit of residue that appears to react with the rubber tips on some of my chairs leaving marks behind. However those marks are easily spot cleaned. That is my only issue with their work.

Report a concern   January 29, 2025 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Fast and efficent

Report a concern   January 29, 2025 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Good product. Fair price. Good employees.

Report a concern   January 29, 2025 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Quick drying time

Report a concern   January 29, 2025 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Outstanding from easy online scheduling, arrival information, wonderful efficient techs Matthew and Morgan, super clean carpets that dried quickly, and fair pricing. Can't say enough how wonderful my team (who I will ask for again) of techs were. They were kind, quick but thorough, clear communicators and made sure my little dachshund didn't get out. I really can't say enough good things about the quality, price and care of this company. I've used them before and they resurrected my 10 year old mid-quality carpets back into a state that will buy me a few years before requiring replacement. I opted for the protective treatment, and they got every doggie stain and smell completely removed. Love these people. Thanx for being a 10 PLUS.

Report a concern   January 29, 2025 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Michele was our cleaner and she did an excellent job. I volunteer across the street from my house and three people asked me to get information on your company. Michele gave me some flyers. Thank you Michele.

Report a concern   January 29, 2025 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

We were very happy with the results of the carpet cleaning. The service tech was on time, very polite and very efficient. We will definitely use Zerorez in the future.

Report a concern   January 28, 2025 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Seth was informative and Professional. I felt that he knew what he was talking about when explaining needs.

Report a concern   January 28, 2025 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

We are very pleased with the outcome of carpet cleaning. Our service consultant was very knowledgeable, pleasant and respectful. We will defiantly use your services again.

Report a concern   January 28, 2025 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Our tech was on time and very professional. He was thorough and considerate of walls and corners. Our carpet looks wonderful. Very pleased with the service and would recommend them!!!

Report a concern   January 27, 2025 — Rated 10 out of 10 by Debbie Birch Zerorez Phoenix
What do you like about our products and services?

Clean product. Carpet stays nice for along time. Service is excellent

Report a concern   January 27, 2025 — Rated 10 out of 10 by Terri Phalin Zerorez Phoenix
What do you like about our products and services?

Quality of service and procedures used. Carpet is cleaned to our complete satisfaction! Service Technician, Ryan was professional and did a thorough cleaning and great job!

Report a concern   January 27, 2025 — Rated 5 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet doesn’t feel as clean as it did before. It’s kind of like a soap residue in it not happy.

Report a concern   January 27, 2025 — Rated 10 out of 10 by Deborah Canez Zerorez Phoenix
What do you like about our products and services?

Always on time- friendly professional- furniture looks great and is only wet for about 3-4 hours. Price is great as well.

Report a concern   January 27, 2025 — Rated 10 out of 10 by Warren Shippy Zerorez Phoenix
What do you like about our products and services?

Your cleaning service is affordable and top notch. Employees like George are an amazing representation of your company and the pride he took in his work was exceptional. We use Zerorez in all of our facilities statewide and will continue to do so because of employees like George.

Report a concern   January 27, 2025 — Rated 0 out of 10 by I.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My technician Jacob did a stellar job and was incredibly polite and accommodating. My disappointment in zero Rez has nothing to do with his performance, but it has everything to do with the policies that zero Rez chooses to operate under.

First, the extra $10 charge to
clean 3 feet of carpet in my master closet was a surprise; considering that I have a large bed and an armoire that covered the carpet that didn’t get cleaned due to my choice not to move it. This tiny area should not have been an extra charge since they didn’t have to clean under the bedroom furniture and armoire!

Secondly, the $25 service fee was also an unknown and surprise.

I have paid these fees, but this will be the last and final time I will use Zerorez!

Report a concern   January 27, 2025 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Good phone services. Workman was gret. the final result was above expectations

Report a concern   January 27, 2025 — Rated 10 out of 10 by Steffaney Prince Zerorez Phoenix
What do you like about our products and services?

Everything was easy to schedule. Pricing was transparent. The technician came on time and got the job done fast and efficiently. My 3 year old carpets look brand new again!


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