Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84388 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2024 — Rated 10 out of 10 by Irene Nicholson Zerorez Phoenix
What do you like about our products and services?

Service was great.

Report a concern   November 21, 2024 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Service and technician were great

Report a concern   November 21, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Excellent service. Technician was outstanding and very professional..

Report a concern   November 21, 2024 — Rated 10 out of 10 by Kimberly Nasheim Zerorez Phoenix
What do you like about our products and services?

Your tech did a great job on our carpets at the right price.

Report a concern   November 21, 2024 — Rated 10 out of 10 by Elaine Landuyt Zerorez Phoenix
What do you like about our products and services?

You did a great job on an old carpet!

The invoice said free air duct inspection, but your employee said he knew nothing about that.

Report a concern   November 21, 2024 — Rated 9 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Value and service.

Report a concern   November 20, 2024 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Employees are excellent!!!

Report a concern   November 20, 2024 — Rated 10 out of 10 by Sherry Qualkenbush Zerorez Phoenix
What do you like about our products and services?

The man that came was VERY GOOD explaining what t expect etc. carpet looks great

Report a concern   November 20, 2024 — Rated 4 out of 10 by T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet didn’t look much better after cleaning.

Report a concern   November 20, 2024 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Damien, the man who came to clean my upholstery was fantastic. Very professional and efficient. I am very happy and satisfied with the work he performed

Report a concern   November 20, 2024 — Rated 10 out of 10 by Irene Lunt Zerorez Phoenix
What do you like about our products and services?

Ryan was very fast and efficient with the cleaning. We had wanted a couch in the living room cleaned, but we were very pleased that he looked at the label inside and with a call to headquarters told us they would not be able to clean it because it had cotton in it. WE were so glad that he had made that determination.

Our breakfast room carpet is very old and worm. It needs to be replaced when we can afford it. I just hoped Ryan would be able to get it somewhat cleaner. He did a wonderful job on it--better than what we expected. There are some irregularities in the color of the carpet now, but we can certainly live with that.

We have always been very pleased with Zero Rez and certainly tell people about your product. We got an appointment quite soon, also.

Report a concern   November 20, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Quality

Report a concern   November 20, 2024 — Rated 10 out of 10 by Helene Smith Zerorez Phoenix
What do you like about our products and services?

Quality cleaning. Great technicians!

Report a concern   November 20, 2024 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Professional and the best I have had.

Report a concern   November 20, 2024 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

On time, professional, protected furniture, thorough, friendly.

Report a concern   November 20, 2024 — Rated 10 out of 10 by Norman Lewis Zerorez Phoenix
What do you like about our products and services?

Environmentally sound, great clean job, punctual, and friendly. David did a great job!

Report a concern   November 19, 2024 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, professional and listened to my concerns. The carpet looks great and dried in 6 hours. There is also no residual chemical odor.

Report a concern   November 19, 2024 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Every technician that I have had has been efficient, polite and on time. Good work all around.

Report a concern   November 19, 2024 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

They are reasonable in price. Service men and women are well trained. Professional and kind.

Report a concern   November 19, 2024 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Very reasonable pricing. Professional tech. In and out in a very timely manner

Report a concern   November 19, 2024 — Rated 10 out of 10 by Beverly McCormick Zerorez Phoenix
What do you like about our products and services?

Great service and great results!
Jona was very professional and spent extra time on areas of carpet that needed it.
I wouldn’t use any other carpet cleaning company.

Thank you

Report a concern   November 19, 2024 — Rated 10 out of 10 by Jennifer Kitzman Zerorez Phoenix
What do you like about our products and services?

Excellent customer service and I'm never disappointed my carpets are like new with every service.

Report a concern   November 19, 2024 — Rated 9 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Good service

Report a concern   November 19, 2024 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Nothing in particular

Report a concern   November 19, 2024 — Rated 10 out of 10 by Dave Omlor Zerorez Phoenix
What do you like about our products and services?

Recently, had Zerorez duct and carpet cleaning performed. I feel the duct cleaning service was excellent and the carpets are visibly much cleaner; they also fully dried within six hours. All three service reps were pleasant and courteous and took care to protect surrounding surfaces during respective treatment. Excellent service and very reasonable. One thing however that I disagree with is the company’s pending change of considering maximum room some for carpet cleaning from 250 sq ft to 200 sq ft. and that furniture within that actually reduces the cleaning area significantly (such as king size beds, wardrobes, triple dressers etc.) not easily removed for cleaning, do not affect room size pricing. Any square footages above the maximum is to be regarded as doubling the room rather then an incremental charge.

Report a concern   November 19, 2024 — Rated 6 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Overall, the carpets look much better. But many of the dirt marks, while reduced, are still evident.

Report a concern   November 19, 2024 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Very professional technicians and they do a great job

Report a concern   November 19, 2024 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Efficient booking and service delivery, fairly priced, professional staff, good cleaning results

Report a concern   November 19, 2024 — Rated 7 out of 10 by J.B. Zerorez Phoenix
What could we do to improve?

I find it ridiculous that your technicians are permitted to ask for a tip following their services. It’s not like we can inspect the work that they had performed with the carpet being wet upon completion. There is no walk through following their completion. In all honesty, it makes for a very uncomfortable interaction. I feel that this practice should be removed from your day-to-day business. Technicians could spend a little more time being thorough.

Report a concern   November 19, 2024 — Rated 10 out of 10 by Cara Cosentino Zerorez Phoenix
What do you like about our products and services?

Not only did the carpets come out clean so did my grout on my tile floors! Looks brand new!
Thank you!!


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