- Phone: (480) 507-2419
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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Works as advertised
ON TIME, FRIENDLY, NEAT, HARD WORKING, CLEAN RESULTS. CARPET LOOKS GREAT! 3 ROOMS AND CLOSET TOOK A COUPLE HOURS.
Zerorez doesn't use soap on my carpet.
I Didnt he spent enough time on the carpet he was fast and i dont know what he used but this time it left my carpet crunchy. The guy i had the time before this was great i should have given him the tip instead.
I very much appreciate the professionalism of all your technicians.
Good people who do a quality job.
I like how easy it was to schedule. I like the fact that the employee did not use high-pressure sales to try to talk me into additional services. The payment process was very easy.
Mike was my technician and was wonderful. Explained everything in great detail, made sure I was happy with everything before he left and informed me of all services you provide. I will definitely be reaching out again soon. 😊
Your product gets our cat urine smell out. We also were so impressed with Sam who just helped us out! He was so thorough, so professional and knowledgeable! Hard worker with a smile on his face the whole time!
Treyvon was our cleaning technician and did a great job! He was courteous ad efficient. I would like to say that I don't like putting my credit information on someone's personal phone to pay a bill. I began but half-way through hesitated, and inquired if I could pay cash and remove my credit information, but he informed me that I could not. His response was that "everybody does it, and doesn't think twice about it." In this day and age with scammers and hackers, cybersecurity should be of primary importance! I feel strongly after this experience, that customers should be informed upfront about payment options so that they can be prepared and make a decision regarding how they are going to submit payment prior to the service visit. If transactions need to be done by phone, Zero rez should provide technicians business phones that could be used for only this. You can be sure that I will be proactive and ask about payment options so that my personal information can remain safe!
Easy to schedule appointment
Friendly, competent service person
Great outcome on my carpet and rugs
Good service
Technician lets you know when he will arrive. Always very neat and friendly. Have been using for years. Like that there is no chemical smell. I have had them clean furniture as well as carpet. Give them a try .
I had some upholstery and rugs cleaned. There were a few stains I wanted retouched. They came back and did an excellent job!
Carpet always look great afterward
One of our rooms was not cleaned well. It was the last room the technician did. I called and talk came back to do it again. Again, I don’t believe it was cleaned as well as it could have been.
How fast it drys and it's not crunchy
Friendly , knowledgeable technician.
I had a lot of work for the technician to do and I think in a mix of rush and probably fatigue, some of my furniture and one room of carpet just didn't come out great. That's disappointing because I spent A LOT of money for "just ok" results.
I had him redo a few things, but as I looked more closely after he left, there were other issues that didn't get addressed.
On time. Polite. Explained things. Not pushing up charges.
Great service, great products. Cody was the best!
I've only used Zerorez for over 5 years and will not use any other carpet company
The cleaning tech was professional and polite.
I was happy with my experience. The carpet tech was good and quick.
The carpet dries very quickly and clean.
The tech was very friendly and he did a very good job.
The job was well done by Brad. He was friendly. Got to work and finished, all spots removed. Pleased with the outcome. Not pleased that you can t pay enough to your employees that a TIP is included on the bill. Your company makes a lot of money. You can advertise all over town, yet you suggest a tip be paid. I m not sure I will call you again. This really made me think you are not in the business of pleasing your customer. You re in the business of GREED.
carpet is so clean!
Service was quick, and Junior did a good job. I did recommend him to my neighbor.
Great guys! Professional and communicated well.
Jose did a fantastic job. He went above and beyond what we needed and was incredibly nice.