Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84388 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 6, 2024 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

your service man was very professional, did a great job. we will def recommend him to our friends

Report a concern   November 6, 2024 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

The service technician was friendly and courteous. Had my 10 year old sofas cleaned and looking better than they have in years. The carpets were also cleaned very well.

Report a concern   November 6, 2024 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

My technician was very friendly and worked very hard. Was late in the day and he went over it twice so it would dry quicker! My carpet and chair turned out beautiful!!!

Report a concern   November 6, 2024 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Quick and clean service. Better than any other carpet cleaner I have used.

Report a concern   November 6, 2024 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The service man was well groomed, on time and efficient. I was pleased with the results.

Report a concern   November 6, 2024 — Rated 5 out of 10 by D.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

wish that they would wipe along the walls to remove dirty water spray

Report a concern   November 6, 2024 — Rated 10 out of 10 by Hailey Kaus Zerorez Phoenix
What do you like about our products and services?

Our carpets were incredibly clean after the service. I am so happy with the results of how great my carpets look that I won't use any other company moving forward. thank you Zerorez!

Report a concern   November 6, 2024 — Rated 10 out of 10 by Edna Hannan Zerorez Phoenix
What do you like about our products and services?

Great job. The young man worked hard. Thank you T

Report a concern   November 6, 2024 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Radio

Report a concern   November 5, 2024 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

We were very pleased that the price advertised was the price we were charged and there was no add on costs. Our carpets looked and felt great! Highly Recommend!

Report a concern   November 5, 2024 — Rated 8 out of 10 by P.A.S.I.C.O.R.R.I.I.L. Zerorez Phoenix
What could we do to improve?

Everything seemed to go well in the Rental Property.

Report a concern   November 5, 2024 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Mike came out today to look at the carpet in my living room, and two bedrooms. He was extremely knowledgeable, professional, kind, and very thorough. Mike helped me understand the situation and he rectified the issues. He did a fabulous job! The carpets look incredible! I can’t thank Mike enough.

This is my third time using zerorez and I highly recommend them. I am a happy and thankful customer. The quality of their work, great customer service, and amazing carpet cleaning process with NO chemicals are all exceptional!

With deep gratitude,
First name removed

Please only use my first name for any postings of this review. Thank you!

Report a concern   November 5, 2024 — Rated 10 out of 10 by Christan Soto Zerorez Phoenix
What do you like about our products and services?

I liked the quickness of the service. Cost was very reasonable for service.

Report a concern   November 5, 2024 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

great tech

Report a concern   November 4, 2024 — Rated 10 out of 10 by Denise Macrina Zerorez Phoenix
What do you like about our products and services?

I originally had Jose clean my carpets and furniture and then he came back to clean my tile. Everything about his professionalism was perfect. He was very meticulous and, when he was finished, everything had a wonderful glow to it and my furniture looked gorgeous. He is an outstanding worker and I have recommended him to two other friends who will probably have their tile done. This young man is remarkable!

Report a concern   November 4, 2024 — Rated 10 out of 10 by Christina Sowley Zerorez Phoenix
What do you like about our products and services?

Our service tech was on time & explained the process. He did a great job!

Report a concern   November 4, 2024 — Rated 10 out of 10 by Michael Guidone Zerorez Phoenix
What do you like about our products and services?

How well they work and how fast the service was

Report a concern   November 4, 2024 — Rated 10 out of 10 by Cynthia Snapp Zerorez Phoenix
What do you like about our products and services?

Our carpets look clean and fresh. Ryan our cleaner was prompt, courteous, and professional!

Report a concern   November 4, 2024 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning our carpet prior to real estate listing!

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.Y. Zerorez Phoenix
What do you like about our products and services?

I think Ryan did a fantastic job and was very thorough.

Report a concern   November 4, 2024 — Rated 5 out of 10 by T.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Service personal was pleasant, but the carpet cleaning appeared no different than other company's we have used. I have also cleaned my own carpets with a carpet machine and have pretty much ended with the same result. Some stains on the top of the carpet over looked and or not cleaned as well as other areas. At best work very average.

Report a concern   November 4, 2024 — Rated 5 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I asked for a specific technician because I've used him multiple times with great success, and it was confirmed that he was available for that day. Come my appointment day, I was contacted by a different technician who said he was on the way. What???

I asked for a specific tech for a reason, and that should be flagged in your appointment system. If the app doesn't have that feature, it should. So, either he actually wasn't scheduled to work that day or he called in sick/unavailable, but if a customer asks for a specific tech and he/she becomes unavailable, it would be better for Dispatch to call and explain what's going on, not leave it to some poor replacement to try to explain what's transpired.

Since I had the house all set for the appointment and I had out-of-town guests arriving the next day, I went ahead with the new tech. However, I felt duped and will look for another company for my next service. Work on your customer service program!

Report a concern   November 3, 2024 — Rated 10 out of 10 by B.R.C. Zerorez Phoenix
What do you like about our products and services?

The technician Jeff was fantastic. This was the second time we’ve had him out and my wife requested him again. His customer service and his work has been phenomenal.

Report a concern   November 3, 2024 — Rated 10 out of 10 by Stephanie Barnes Zerorez Phoenix
What do you like about our products and services?

We had residual stains and residue left by previous carpet cleaners and not only did our carpets come out clean, they have stayed clean. Ryan was on time and courteous and we are very pleased with the outcome. Would highly recommend!

Report a concern   November 3, 2024 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I have been using you for some time and am very please with your work.

Report a concern   November 3, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Worker was great and personable. He did a great job!

Report a concern   November 3, 2024 — Rated 10 out of 10 by Terry Servin Zerorez Phoenix
What do you like about our products and services?

Gabe did a great job! the best I have had yet. I love the fact that the house does not smell like chemicals, and the grout and tile are clean. I have had other in the past and when done, the floor does not even look clean.

Report a concern   November 3, 2024 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

Fast drying. Workers can get spots out and are very kind

Report a concern   November 3, 2024 — Rated 10 out of 10 by Jan Urbanski Zerorez Phoenix
What do you like about our products and services?

Your people are so professional as well as personable and do a terrific job!

Report a concern   November 3, 2024 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Great work


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