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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Costomer Service and great job cleaning our carpets with care!
Service works well
Shawn is always professional and does a great job for us.
Thorough cleaning without chemicals
The technician was polite, professional and did a good job on my carpets.
My older rugs came out looking new and my area rug, WOW! They dried quickly and didn’t have the crunch you get from other carpet cleaners.
Thank you Zerorez!
Carpet cleaned thoroughly and dried quickly. The technician was very customer focused and friendly.
I had scheduled with another company that canceled at the last minute, leaving me in a bind. I called Zerorez, and they scheduled a cleaning right away. The technician showed up on time and was very professional, and the carpets came out great. I was very satisfied with the results and would use them again!
I had you right before July 1 cause I was moving. I had animals so I assumed the young guy would vacuum the carpet before he shampooed it and he said we don’t do that. You’ve got to be kidding, I said. He said, can I use your vacuum and I’ll go ahead and vacuum.You want to use my vacuum and I’m paying you! Also when I booked the appt.i said I’d pay for 1 gal of the stain remover. He said he’d use it on each spot, well my dogs tracked in and out of the doorway so the whole area needed stain remover not just each spot so I said then forget it, just shampoo the carpet, I was NOT HAPPY. I’ll send you pictures of the finished results, needless to say, I didn’t get my deposit back!! I called to talk to the mgr but they said the mgr was in a meeting, I never called back. I’ll send you pictures of the results of the carpet cleaning, they will say from Name removed, Phone number removed
Protected walls and did his best with 20+ yr old carpet.
Called to ask if ok to be early, I was more than happy with that.
He even helped me get the last chair out the front door.
Thanks again !
Mario did a great job cleaning our carpets, and the equipment worked well. Thanks Name removed
Our tech was the best! So careful and thorough. He made my view of the company 100% improved due to his quality work.
Looks terrible, Some of it looks worse than before they cleaned it. I have used zero Rez in the past, and I’ve been very impressed. But this time very disappointed. It needs to be redone.
My number one reason I love Zerorez is they don’t use soaps or chemicals. Because they don’t, my carpets never feel crunchy. They dry in half the time and stay cleaner longer!!! My carpets are 24 years old and still look and feel brand new!!!! Their technicians are top notch. Good communication, they go over your work order and fees so there’s never any surprises. I highly recommend Zerore!!!!
Improve pricing - was quite expensive for a small house.
As usual, Zerorez did an amazing job! The technician showed up when he said snd was very kind and efficient. I will ONLY use and refer Zerorez
On time, professional, quality work for a good price!
I've always been satisfied with your carpet and furniture cleaning service and I bought the product for usage on stains between service calls.
I’m not one to really recommend anything but your service was good and my technician Ezekail was awesome. Thank you
Prompt, thorough, considerate. I have used your service many times and am always pleased. I recommend your company continuously.
Skyler was great! Ceramic tiles cleaned up very nicely
Professional!!!
An awesome job!!! 28 year old carpets and after ZeroRez cleaned, they still look amazing!!
Hats off to the Technician, Gordon Quick! He was amazing, polite, efficient, and sure knows how to use all the equipment.( A very hard worker, and deserves a raise, don’t let him go! )
My carper is VERY old and Zerorez has extended it life significantly. Employees are always professional and timely. I highly recommend them.
The service rep was friendly and provided excellent customer service and was informative in helping me to understand what was needed.
Super service, quick and reliable service.
There was a film left on the floor that anyone who stepped on the floor left prints.we ended up having to mop the floor twice to get the film off the floor.The reason we had the floor cleaned was to save time for a party we planned.Very disappointed that we spent $200 just for us to have to clean the floor on top of what your company was paid to do.There seems to be a residue left behind that left the floors very hazy looking.It looks as though the tech did not rinse the floor and left the soap behind.
I’d rooms are filled with furniture the cost should be a little less. There is so little carpet that is clear to clean. And the 25 residential fee should be made know prior to appt
Technician is friendly and conscience and carpets look even better than the last time Zerorez did them.
Tech was very kind and helpful with recommendations.