What our clients think of us!

No sure what you did with my last response? I was very pleased with your service,

The technection was very professonal

Tech was friendly and professional. My carpet looked like new after it was cleaned.

Great clean for pet stains and spills

I want to use Orez exclusively. Tech cleaned the carpet better than any other tech has done, and I have always had a good end result with Orez.

Thank you so much for coming and making my house extremely clean. I just referred you to some very good friends. The technicians were very professional and did a wonderful job. Thank you very much. I will call you again.

Prompt, professional, great attitude of your representatives, helpful and appreciated.

My carpet was in bad condition and my technician did everything he could to improve it. It’s definitely better and I appreciate his work ethic.

Cody & Shane did a great job, and very professional
Would recommend to all.

No residue left behind no hard crunchy carpet technicians both were very knowledgeable friendly and helpful

In and out in less than 30.minutes. missed several areas that had stains. I was warned that pet vomit stains may nor come out. NOT THAT NONE of them would come out.
They job was certainly not worth $172.00.
Sorry. No referrals and I will call the company I have used before. PLEASE DO NOT CALL ME.

Ryan Benrobi is excellent, attention to detail and doing the best cleaning job possible is his aim, plus he is very friendly. I hope he stays with the company, he is an asset to you!

Everything went smoothly as expected with no hidden costs so very happy with the service we received.

Professional, friendly, and my carpets are very clean.

Service I received was absolutely top-tier. The team member that came into my home to clean my carpets and the furniture Was very professional and friendly. I would request this team member again for regular service.
My complaint is with the estimate I was given online. I Was quoted almost $185 for 2 rooms of carpet and a hallway and two couches on the estimator for my quote. I input the correct sizes of my couches to be given an accurate estimate. When the team member came in my quote more than doubled. I went from about one $185 To over $430. It was explained to me that furniture is measured differently than rooms of carpet. That feature needs to be severely updated. I was not anticipating spending that much beyond my quote. I do understand it is a quote but quotes are typically within plus or minus $50.
I proceeded with the service because it’s what I needed in my home and I am fortunate enough that I was able to cover the extreme difference.
Please update the quote feature on your website for furniture. Others might not be able to complete the service at such a high difference of cost.

Juan did a great job on my 2 couches and area rug (better than I expected for the condition of the rug).

I don't think anything was done incorrectly I just don't believe you can clean something like carpet without any chemicals or heat. You essentially just rinse and vacuum. My carpet still smells and your tech was unable to remove stains from a rug.

The Service Tech Isaac arrived on time and provided excellent service!

Travis was very nice, on time, and did a great job.

Great service and great customer service!

The staff person was professional and cordial; he explained what he was going to do and checked with us before starting the carpet and tile grout cleaning. However, the end result on the carpet cleaning was disappointing and did not provide the expected/promised results. One of the main issues was pet urine on specific areas of the carpet. He indicated that the urine residual that was on the carpet would be removed and that there would not be any odor. He acknowledged that the odor was very slight to begin with. After the carpet dried, I could smell the urine more strongly. I have kept my pets from the carpet (shut in other rooms of the house/gates placed on the entrance to the living room).so I know that these aren't fresh stains. Checking with the black light this morning there are at least five places that indicate remaining urine stains. There are also spots in general on the carpet that weren't there before. So the overall result is disappointing to the level that I would not be inclined to use your services again. I had heard good reviews before which is why I selected your company. Very disappointing.

Thank you for always sending someone who gets the job done and very nice to work with.

Thank you so much! :)

Did a great job cleaning the carpets

The cost of the sealer on my grout, on a very small kitchen floor, was rediculess. I assume
Zerorez dictates what the prices are for service. I would like the company to consider a refund of at least 3/4 of the cost. It took about 3-4 minutes from a tall spray can and used a small amount. I would like to continue to useZerorez but can't at those prices.

Thank you,
Name removed
Date of service 10/16/2024

care and completeness in the cleaning serviced by Rob understood our prior dissatisfaction with Stanley Steemer service

I love ZeroRez! They did a great job with cleaning our carpets. The service rep was very nice and on time (scheduling was super easy.) Our carpets are almost 30 years old and now look brand new! I have used ZeroRez before and will continue using them and referring to friends. Thank you!

The person who did the work was great. He was very friendly and did a very good job.

Great customer service.

I really appreciate the use of no soaps and chemicals. Quick response time and ease of scheduling. Professional and friendly technician.

Great service. Great results.

Juan was courteous and professional, explaining the process and timeline well. Floors and carpets came out so much better than we expected.