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based on 85120 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No harsh chemicals and the service is quick.
Mario was very thorough and went the extra mile to do a great job. I really appreciate it.
On time ,great job ,and polite service rep!
The technician was able to come in, see the problem and take care of it
Ease of scheduling and payment. Damien, our technician, was very helpful, prompt and kind.
service did not remove ANY urine marks on carpet - BUT the service person was excellent and took his time ..Review is Not about him
Great service, our technician did an excellent job. He was informative and thorough. The service always delivers or exceeds expectations. Highly recommend!
Dries quicker and does not leave carpet crunchy. Been using Zerorez every year for at least 15 years. I even use the empowered water. Brian who cleaned our carpet was very thorough.
Josh was kind and respectful…He worked diligently and cleaned our carpets beautifully.
Great carpet cleaning products.
Tech was super friendly and consciousness.
Ramon did and excellent job. Your products vare excellent.
I had several pee spots and they always get them out. I like that it dries faster than other companies I have used.
Shawn was our provider and he was fabulous! He found extra spots where our dog made a deposit and made the recommendations to correct the areas
Service man was polite and knowledgeable. He was on time and very professional.
On time, very professional, good job.Like that they will notify me in a year that it's time for cleaning.
The tech was very nice and professional.
Good service done for a good price
My old rugs looked so good when he finished cleaning them! Thank you❤️
Fast, efficient and reasonable
Professional, on time, reasonable cost and friendly personnel.
It was quick and professional. The carpets came out very clean. The employee was very professional and polite.
I’ve used your service a number of time. I get 3 rooms done every time. The same 3 rooms. And some how during this last. Cleaning I was told one of the rooms will be charged as 2 rooms and there for I only got 2 of my rooms cleaned and not 3.
I was told due to the size it counts as 2. And then wanted to charge me 55 bucks for a small child’s room. No thanks thats ridiculous. It’s never happened before and not sure why it happened this time. If your employee was simply doing his job I understand it but why is this the first time it’s happened.
At the end your employee was very rude. Didn’t show me a bill or receipt demanded my credit card without giving me a total and wasn’t very kind. And clearly ready to rush out even though he was there just an hour cause he only did 2 rooms
Gabe did a nice job cleaning our rug.
Excellent product and service.
The product and the service were great
Tech gave me good advice on cleaning cotton couch cover and reworked my invoice to only cover carpet cleaning.
Great customer service
Our carpets were so brown and matted I had no hope of them being restored. I was so surprised and impressed that they look almost new again!
Luis and his partner did a great job! My only complaint is the cost is high.
This was I believe the 3rd time I used Zerorez and I was disappointed. I called weeks in advance to schedule my appointment for an early morning time slot, and was told at the time of my booking that I was the only one scheduled for that day and that getting started early should not be a problem. I received a phone call advising me that my Service Technician would be late and coming after my time slot period, which was not the news I was looking to hear. I was given a discount on my service, however, I was still disappointed and the delay in starting my cleaning put me behind (timing wise). Additionally, I was told by the Technician that he could use a "special tool" to reach the corners and edges of the carpet where there was heavy dust/dirt stains. The Technician said he did not have to use that tool afterall, and was able to clean with the regular equipment; the Technician was incorrect, the regular tool did not reach or remove the dirt/dust marks in the carpet in those edges and corners and I still have marks on my carpet. Additionally, the Technician did not even wear shoe covers over his shoes when cleaning, and never put up the protectors around my wall corners/molding the way the previous Technician's did when they came to our home. I do not like to speak negatively about anyone or company, however, after this third service with the company, I really was not happy or satisfied with the results.