Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84383 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2024 — Rated 10 out of 10 by I.H. Zerorez Phoenix
What do you like about our products and services?

Eric was friendly, on time and did a great job. He explained what was in the cleaning solution and I was happy with the natural ingredients that were included.

Report a concern   December 1, 2024 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Fast

Report a concern   December 1, 2024 — Rated 10 out of 10 by N.Z. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   December 1, 2024 — Rated 10 out of 10 by F.P. Zerorez Phoenix
What do you like about our products and services?

Professional, neat, respectful of homeowner's property.
Thorough cleaning

Report a concern   December 1, 2024 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Safe for my.dogs, great clean carpets. Every tech i have had has done a wonderful job and is so nice.

Report a concern   December 1, 2024 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Technician was excellent

Report a concern   December 1, 2024 — Rated 10 out of 10 by W.F. Zerorez Phoenix
What do you like about our products and services?

Professional service, courteous, communicative, multiple area rugs were cleaned and looked brand new.

Report a concern   December 1, 2024 — Rated 10 out of 10 by Jenny Miles Zerorez Phoenix
What do you like about our products and services?

They use their own water, carpets have never looked better!

Report a concern   December 1, 2024 — Rated 10 out of 10 by Stephanie Spearman Zerorez Phoenix
What do you like about our products and services?

Once.again Zerorez has done an amazing job.in my carpets. Matthew and Chris were timely, very nice, professional and worked quite well together. I couldn't believe how good my carpets looked afterwards. Give them a raise. Would love to.have them again. I always recommend Zerroz to people.

Thanks again Matthew and Chris and be safe.

Report a concern   December 1, 2024 — Rated 1 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Each room has some seriously dark splotches in the carpet. We thought it was wet, but it is not. It looks like a haphazard pattern of dirt! We tried to upload some photos, but this app does not seem to accept them. We would request that the Service Rep return and see if he can fix it up to look clean! This is Name removed from East Arrow Drive in Fountain Hills having had service performed last Tuesday. She can be reached at Phone number removed.

Report a concern   December 1, 2024 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

The service technician was wonderful. I called because I had a dye stain on my carpet. He tried very hard to totally eliminate it but it remains a light pink. He was so very apologetic that some still remained. He did an excellent job on the traffic pattern.

Report a concern   December 1, 2024 — Rated 10 out of 10 by Fent Ulu Zerorez Phoenix
What do you like about our products and services?

Professional and efficient work. I and my wife are happy to see the clean carpet and tiles.
I heard Zerorez from customers reviews on internet. I would like to recommend this company to my friends.

Report a concern   December 1, 2024 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Very good cleaning job

Report a concern   December 1, 2024 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Simple. Easy to get.

Report a concern   December 1, 2024 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Your technician did a great job on my den carpet! It looks great! Thanks!

Report a concern   December 1, 2024 — Rated 3 out of 10 by W.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I don’t believe in companies that like to change prices quoted. The first time I called I was quoted $250 then when I called to book I was told oh they forgot to tell you about the additional fee for $20. The day of my service the representative said oh this section in considered a hallway it’s going to be an extra $10, then he changed his mind and said oh well it’s actually going to be $30.
The section he called a hallway was the 3 feet distance between the stairs and bedroom.
After calling the office and being told the manager was not available and would call back, which they never did. The rep finally came back to my door and said he would just do the job for the quote of $270.

Report a concern   December 1, 2024 — Rated 10 out of 10 by A.U. Zerorez Phoenix
What do you like about our products and services?

Convenient schedule times. Respectfully of my home. Thorough cleaning.

Report a concern   December 1, 2024 — Rated 5 out of 10 by F.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your hvac van left an oil stain in my driveway. I noticed oil in the truck and should have asked them to take precautions or park on the street.

Report a concern   December 1, 2024 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

They were both just fine!!!!

Report a concern   November 30, 2024 — Rated 7 out of 10 by L.J. Zerorez Phoenix
What could we do to improve?

Your technician couldn't have been any nicer. My carpets didn't respond to your cleaning process as well as I would have hoped....they still look gray in some areas. (The carpet color is off white.)

Report a concern   November 30, 2024 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

Júnior was very good and friendly.

Report a concern   November 30, 2024 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Rugs were very clean and not saturated. Technician was on time and did an excellent job. Would definitely use zerorez again

Report a concern   November 30, 2024 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Great customer service and my tech Jesse explained all my options and was extremely helpful. I will be using Zerorez on the rental when I move out. Thank you Jesse!

Report a concern   November 30, 2024 — Rated 10 out of 10 by Jeffrey Deal Zerorez Phoenix
What do you like about our products and services?

Colton did a great job on a rug that should have been trashed and he made it look new again. I will be calling COLTON again

Report a concern   November 30, 2024 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

I like there is no residue. 1st time I have used Zerorez and my tile and grout look better than it has after other company cleanings over the years.

Report a concern   November 30, 2024 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Process is great. The techs we have had were always very professional.

Report a concern   November 30, 2024 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Great service and excellent products used. Robert C. Was amazing and we would highly recommend him and zerorez to our friends and family. Solid 10/10!

Thanks Robert!

Report a concern   November 30, 2024 — Rated 9 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

The worker was very nice.
However, going back into the house 2 days later the entire room smelled like a wet dog. It did not smell before the ‘cleaning’.
I certainly would not recommend your company to anyone.

Report a concern   November 30, 2024 — Rated 10 out of 10 by Jan Brady Zerorez Phoenix
What do you like about our products and services?

Always a good job

Report a concern   November 30, 2024 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Does not leave an after smell! Many other’s do!


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