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based on 84382 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel the stairs (carpeting) came out horrible. The tile areas were underwhelming.
No tip option. Come when appointment is scheduled
Chemical free products
Ezekiel polite and patient, easy to talk to.
Quick response. Great service. Great technician, Michael.
The service was great. The technician came right on time and cleaned the specified rooms (4) in a very reasonable amount of time. He was very pleasant and courteous. Excellent customer service.
The carpets look great!
Services are always on time, quick, and they do a very good job.
I signed up for the $138 three room special and I was charged $199 They did a good job and I would recommend the service. I just don't trust the "special pricing"
Great job reasonable price!
No chemicals. Fresh clean and friendly helpful staff
First time customer. Here was my experience. Cleaning window was 12-3. Called at 12 to confirm I was still scheduled for the day. Your rep said yes. At 305pm I still hadn’t heard from you so I called again and was told yep they will text or call you 30 minutes prior to arriving. I said it’s 305pm they missed the window. I was told they would be coming. Around 345pm Melanie your scheduler called and apologized that they had technicians call out sick and she had to scramble to get someone to cover my cleaning and was super nice. Totally understand the situation but would have liked to have been notified prior to them missing the window. I believe my tech was Jacob. Super nice and engaging guy. I had him quote me to clean an area rug and it would have been over $75. I had other rugs cleaned by another company for $25. I had the 3 room special and add the 4th room promo. I have 3 bedrooms. One bedroom has a small closet 10 sq ft of carpet that he agreed to clean. My Master Bedroom has a small walk in closet of 20sq Dr of carpet and he said that was considered another room and said it would be $25 more. I asked if I could count it as my 4th bedroom and he said no you already have another promo of $20 you can’t use both. I paid $188. I tipped Jacob $20 so $168 for the cleaning which I had previously used another company that did a great job for under $100. They went out of business this is why I thought I would try you. I was expecting higher quality cleaning compared to the previous company and I can’t see a difference. The problem is you have your technicians on commission so they are trained to upsell or add on services so they make their money. This incentivizes the wrong behavior and causes a tech to look at Nickle and diming you and charging extra for a closet that is in the bedroom. I won’t be using your service ever again. Again this was not a customer service issue with anyone I spoke with I don’t agree with your business model and your expensive and I didn’t see a difference in quality. In fact there is a stain that didn’t come out of one of the rooms but I don’t care to do business with you again so I will
Just live with it.
The technician was on time, very professional, and worked quickly. My carpets were like new after he was done.
No chemicals used
Quality of work is great!
Easy scheduling, timely arrival and good results.
Customer service and promptness
Your service people are prompt, friendly and very efficient.
Easy to schedule, early availability, fair pricing, good results
Great service. Carpet looks great.
The way the carpets are cleaned and saturated with chemicals
The cleaning methods used by Zerorez are superior to any other cleaning service.
Even the high traffic areas are cleaned of the soil that is ground in.
The only disappointment from this trip is the technician wasn't able to remove the stains from the bedroom floor even though he tried.
Otherwise, the technician was thorough and courteous.
Our tech was honest about getting blood out of our carpet. He did a great job and the stains were removed when wet. As the carpet dried the stains returned not as bad as before but the showed. We made a chance to remove the stains but we replaced the carpet just as thought we would.
Next I'm having the grout cleaned and I'm hoping they do as good job like always.
Efficient and courteous.
Fast and friendly quality service
Always does a great job in cleaning our rugs, this time a love seat in badly need of cleaning. :) And our smaller rugs by the doors. The tech was wonderful.
We have a small condo so the process was very fast
Zerorez provided great service! Our technician, Skyler, was kind, courteous, and hard working!
I'm very happy with my tile and grout cleaning. The technician was so nice and efficient. I would definitely have this done again by Zerorez.
Mike Powers came out and explained the process sprayed and he finished all the carpeted areas beautifully.
Great customer service!