Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84382 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 15, 2024 — Rated 0 out of 10 by M.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Over priced and pet treatment didn’t work. Stain is gone but still smells.

Report a concern   December 15, 2024 — Rated 10 out of 10 by Nestor Lopez Zerorez Phoenix
What do you like about our products and services?

Josh from Zerorez was such a blessing to our family! Went above and beyond with his hard work. Very efficient and very professional! Well spoken and was really nice and respectful to our family, the kids, and our home. Highly recommended and will be calling back! Hopefully we can get Josh back out here! Thank you so much and happy holidays!

Report a concern   December 15, 2024 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

You guys don't use chemicals....and love you use that brush machine that scrapes the carpet before the suction and hot water starts. My 24+ year old carpet looks great! And, the technician was fabulous!

Report a concern   December 15, 2024 — Rated 8 out of 10 by C.B. Zerorez Phoenix
What could we do to improve?

You’re fine, I just don’t make many recommendations.

Report a concern   December 15, 2024 — Rated 8 out of 10 by S.G. Zerorez Phoenix
What could we do to improve?

Staying on time

Report a concern   December 15, 2024 — Rated 5 out of 10 by J.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There was residue remaining on the tile floor and dirty hand prints on the walls.

Report a concern   December 15, 2024 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Always a great experience with Zerorez. Skylar was super friendly and did a fantastic job.

Report a concern   December 15, 2024 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Does a good job of extracting dirt and doesnt leave a crunchy residue.

Report a concern   December 15, 2024 — Rated 9 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Your representative Michail who did our cleaning was very good and a warm and friendly person. He is an asset for your company.

Report a concern   December 15, 2024 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

The gentleman that cleaned my rugs was very nice and explained how they cleaned them. The carpets look great and feel wonderful. They feel soft and plush when I walk on them. Very pleased with the results. Thank you,

Report a concern   December 15, 2024 — Rated 10 out of 10 by Glenn Davis Zerorez Phoenix
What do you like about our products and services?

your service and products were great, our technician was fast and did an excellent job! cleanest our carpets have been since new will recommend you to all our friends and family.

Report a concern   December 14, 2024 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Technician was very nice. Did a great job cleaning my sectional.

Report a concern   December 14, 2024 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

The Representative was on time and the cleaning was done quickly.

Report a concern   December 14, 2024 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Great service and a good price.

Report a concern   December 14, 2024 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Good work. On time and courteous. Fairly prices. Ramon was our service provider and was very professional.

Report a concern   December 14, 2024 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Rugs are clean and dry fast.

Report a concern   December 14, 2024 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Very friendly, helpful technician. Good cleaning job. A bit of a mix up with the scheduling, but overall great experience.

Report a concern   December 14, 2024 — Rated 1 out of 10 by M.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets and couch were not as clean as I had hoped for.

Report a concern   December 14, 2024 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Shaun did a great job. Very conscientious and likable.

Report a concern   December 13, 2024 — Rated 9 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Creed was very professional and knowledgeable about Zerorez products and services.

Report a concern   December 13, 2024 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Your technician was very good- detail and quality was evident in her performance… Did a great job, carpet looks great!!

Report a concern   December 13, 2024 — Rated 9 out of 10 by B.J. Zerorez Phoenix
What do you like about our products and services?

Technician did a great job and was really friendly. The only thing I do not like is from the technicality of closest. Two rooms I had that are under 200sqft with the closet included. But because the closet has a doorway and extends more than 12in it is an added charge. I think that’s pretty petty from a company stand point. I think any normal person would agree that if a bedroom has a closet, that is part of the room. Technician was fantastic. The technical rules of the company are a bit ridiculous.

Report a concern   December 13, 2024 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

I have been very pleased with services I received from Zerorez. I have already recommended them to friends.

Report a concern   December 13, 2024 — Rated 10 out of 10 by N.J. Zerorez Phoenix
What do you like about our products and services?

The carpet is cleaned and not crispy on drying.

Report a concern   December 13, 2024 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

We don’t like surveys. Very happy with the job.

Report a concern   December 13, 2024 — Rated 10 out of 10 by Gary Poff Zerorez Phoenix
What do you like about our products and services?

Professional and courteous staff.
Under promised and over delivered. House looks great!

Report a concern   December 13, 2024 — Rated 0 out of 10 by T.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had a room with pet urine in the carpet. I am hiring a company to clean the carpets. To me, that means clean the carpets. Get out the dirt and odors. Instead, once the salesman arrived, I was quoted I believe 250 dollars to actually clean the carpets. Meaning a special device would need to be used. I understand it’s upscale and I know dales, but I believe your prices to clean the carpet and get the odors out of it was high.

Report a concern   December 13, 2024 — Rated 10 out of 10 by Darby DeLorenzo Zerorez Phoenix
What do you like about our products and services?

The tech was amazingly proficient and kind. The service was a big one that was around 200 dollars cheaper than expected but the quality of service was exceptionally good. The couches and rugs look great and he took his time to really work thoroughly

Report a concern   December 13, 2024 — Rated 10 out of 10 by Chris Meliti Zerorez Phoenix
What do you like about our products and services?

Jeff did an excellent job cleaning my carpet. He got set up quickly and got right to work. It only took about an hour to clean four rooms and a hallway. When done, my carpet looked bright and spotless. Looking forward to next year.

Report a concern   December 13, 2024 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Techs arrived on time. They did a very good job. Jesse was excellent.


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