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based on 85112 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease and noticeable results
I was told I was basically wrong on, Situation later to find out I was correct. The issue was fixed but my time was wasted and I was lied to,
. Time I will not get back. That’s all. Customer may not always be right every time . However if a company values an employee lying. Then that’s cool. Whatever makes your business model better.
Glad to see upholstery finally placed on sale. I loved finally get my sectional cleaned. Since moving to wood floors haven't had a Zerorez need for carpet cleaning.
your carpet cleaner did a very good job. My carpets look like new
You're the best!! And Mikail is the best of the best! He got out nail polish
(Mauve, on our carpet), and other stains we found difficult. We'll request him everything as we did this month!
Thank you. We recommend you to all our friends!
As usual, the person sent did a good job on our old carpet.
Timely, courteous, informative and professional
Floor cleaning
The technician was prompt, transparent, and courteous. I found the proce comprerable to other service providers.
He did a great job! My carpet looks amazing! I will book again!
Great service
Promptness and cleanliness of worker
The ease at making an appointment was great. We also knew exactly what we were going to pay before our visit. The technician (Blake) explained everything he was going to do and was very receptive on us accepting our rejecting additional services. The work was done, thoroughly and efficiently. Thank you.
Great quality! Very happy with the results
Easy to schedule. Friendly, helpful staff. Carpet is much cleaner!
Our technician was excellent. I think his name was Creed? He cleaned the carpets perfectly! He's a keeper. HGM
Excellent value and excellent service.
I like that no soaps are used on my carpets. My carpet looked brand new after Louis was done cleaning. I would never use anyone but Zerorez.
Easy to schedule. No hidden charges. Quick and excellent service
costomer service is awful, they tell you that you are scheduled front 8 to 10, and actually show up after 10. You would think, a company that big with a large communication department could update you on more precise timing on when their crew will be on site. But they would rather you waste your time waiting for them. Very poor communications. Also, if you are going to charge a disposal fee, why isn't it included in the "special" price. they want you to think.you are getting a deal, but you are not, it is the price of having another room cleaned compared to other cleaners. they need to change their misleading practices
Technician was very nice. The carpet was still damp a full day later but maybe that's your process ?
Prompt service. Cordial in conversation.
Able to respond to all queries presented
And thankful upon completion of a
job well done.
Our technician was great and our sofa is super clean. Thank you!
Great job! On time!
No chemical smell, eveything was near and clean. And the service rep who did my project was excellent!
Ryan was excellent. He listened to all my concerns, he addressed each item carefully and to my satisfaction. He was professional, careful, thorough and skilled in carpet cleaning. Promote at first opportunity with pay increase. Name removed Phone number removed
Ryan (I hope I remember his name right) was extremely courteous and made sure I was happy with everything which I was.
Great service!
Our carpet was cleaned very nicely, better than ever and serviceman was polite and efficient. He did a great job! Thank you!
Appreciate technician checking on upholstery fabric before cleaning . Ended up using chemical clean