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based on 84382 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service and knowledge and technical service was so good. Mark did a fantastic job with helping extend the life of our carpet and get some major stains out. We’ll definitely use Zerorez again.
The dependable and reliable service. Mike Powers our technician did an awesome job on our carpets.
Repeat customer
Got the stains out. Friendly service technician.
The process was quick & left no detectable smell! Jacob, the tech, was promptly, courteous & knowledgeable!! He turned “black” carpet into beige again!!
I am so happy with my service and Michelle! She did an outstanding job and even had trouble with the equipment and had to return and finish the job working late! She is such a hard worker and made my carpet look brand new! I will recommend your service and her to everyone I know!
Carpets don't feel crispy after being cleaned.
Easy to schedule. Technician communicates well and shares special offers.
Courteous employees and a service with a product that cleans extremely well!
Joshua, our technician was friendly, explained what he saw, what areas he spent the most time cleaning, and provided recommendations. Our carpet looks great!
professional and mindful of our home
Great service. Quick on getting the job done and we’re very good at cleaning up when done. The two guys were the best.
The tech was great!!
Always on time and gets the job done ! Looks great .
Thank you
The gentleman that came did a great job…however, $500 for a small house, 2 hours work is way too costly…I own dozens of rental units—I won’t be using ur company again…
The cleaning instrument used did not go all the way to the baseboards. Where it did clean was fine. Quality control issue, I think.
Zerorez did a very good job cleaning our rugs. The appointment was quick, and Mario did a very nice job. He was professional and polite.
Setting up appointment was easy, employee was on time and friendly but…after drying the floors look terrible. The floors were not dried (allowed to air dry) and the entire floor now looks dirty. You can see everywhere the water dried slowly. Also, we had tile floors and nothing was fine to scrub the grout. I would think there would be a tool to scrub grout lines with a cleaner prior to cleaning the surface.
I now have to scrub the grout to get it cleans and then rewash the entire floor.
So, this did not save me time, money or my knees. Really disappointed.
Giving a 5 because the carpets in the closets are clean.
I won’t ever use a steam company for tile ever again. This is our second bad experience with tile cleaning.
The quality of service and the courteous, helpful and professionalism of the technician (Mikael, not sure of the spelling) are unbeatable.
The gentleman who came to my home today was FABULOUS. Kudos to him.
Shawn was knowledgeable and explained process/what to expect
Carpet and vouch very clean
All I can say is wow! I had my tile and grout cleaned. It looks amazing! I’m very picky and I have to say, they’re the best folks to call if you really want your tile and grout cleaned! Far exceeded my expectations!
Your technician who serviced my carpets was the first woman I ever had. She was friendly, courteous and professional. My carpets and chair were treated with care. I'm sorry I didn't ask her name since I believe she did the best cleaning I've ever had.
Efficient and thorough work
Always great customer service and the rugs always look great!
Professionalism.
Easy to communicate.
The service is clear, clean and on time !
The technician was great and helpful with questions
VERY PLEASED WITH THE EXCELLENT SERVICE
He did a great job carpet looks new.
My carpets look great and he was very professional!