Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85117 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 2, 2025 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Get the service requested done, professionalism of your technicians, cost.

Report a concern   February 2, 2025 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Clean carpets done right.

Report a concern   February 2, 2025 — Rated 8 out of 10 by A.T. Zerorez Phoenix
What could we do to improve?

We are seniors, and it's hard for us to move furniture. Our service tech., Quincy, could not have been more professional. He really cared that he did a good job. And with a smile!

Report a concern   February 2, 2025 — Rated 10 out of 10 by Leonard Scott Zerorez Phoenix
What do you like about our products and services?

Excellent service. Arrived in the communicated window, did a great job of both carpet and tile cleaning and clearly set expectations on the dry time. When I asked for additional services outside of my requested ones, the technician clearly explained the cost differences. Last, was willing to allow me to move some appliances to clean behind and in the appliance location and that was super helpful.

Report a concern   February 2, 2025 — Rated 10 out of 10 by Randy Wilson Zerorez Phoenix
What do you like about our products and services?

Our technician did a great job being thorough and not rushing through the job. He provided valuable insight as to how to care for our floors in between Zerorez visits.

Report a concern   February 1, 2025 — Rated 10 out of 10 by Teresa Gross Zerorez Phoenix
What do you like about our products and services?

Carpets look great!!

Report a concern   February 1, 2025 — Rated 10 out of 10 by Angie Morrow Zerorez Phoenix
What do you like about our products and services?

We are very pleased with the work our service man preformed, he called and let us know when he would be there and then was very prompt. He was respectful of our home and was very thorough. And a very professional and knowledgeable young man.

Report a concern   February 1, 2025 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Very good

Report a concern   February 1, 2025 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The technician that cleaned our carpet was conscientious and thorough. The only thing I didn’t like was the billing. We had 9 rooms cleaned, but the 3-room special only applied once, which seems to be an incentive to have 3 rooms cleaned at a time and no more or you oay a much higher price per room.

Report a concern   February 1, 2025 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

I only had my carpets cleaned and I think it turned out very well .

Report a concern   February 1, 2025 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Quick response. Good technician. No fragrances.

Report a concern   February 1, 2025 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

polite, early, careful

Report a concern   February 1, 2025 — Rated 9 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Short leadtime to reserve work, friendly well trained phone customer ervice at Gilbert and technicians, environmentally friendly carpet cleaning and reasonable pricing with coupons/ specials.

Technician on time, asked questions, explained work to be done, works efficiently and leaves all in original condition.

Report a concern   February 1, 2025 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Carpet looks almost new

Report a concern   February 1, 2025 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

No perfumes just clean carpets! Thanks

Report a concern   February 1, 2025 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Carpet looks good after cleaning

Report a concern   February 1, 2025 — Rated 10 out of 10 by Ashley Colvin Zerorez Phoenix
What do you like about our products and services?

Chris did a great job and explained everything very clearly and was so nice to entertain my toddler as well even though he was working!

Report a concern   February 1, 2025 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Proven empowered water with great results. Technitions are knowledgeable and freaindly.

Report a concern   February 1, 2025 — Rated 10 out of 10 by Gina Carraher Zerorez Phoenix
What do you like about our products and services?

Left the house smelling and feeling clean.

Report a concern   February 1, 2025 — Rated 9 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Excellent job on both the carpet and my old lazy boy recliner - brought it back to life!

Report a concern   February 1, 2025 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I really loved the technician Luis, He was very professional and friendly. Did a great job cleaning my carpet which was in really bad shape. The products used did a good job.

Report a concern   February 1, 2025 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

My carpets always look better after I use your company. I also appreciate the employees that I deal with. Starting with the initial call to make the appointment. Technicians coming to the house are always pleasant and professional.

Report a concern   February 1, 2025 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Arrived on time, did the best job yet on our grout.

Report a concern   February 1, 2025 — Rated 8 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

Make the process faster. Maybe send 2 people to get done quicker.

Report a concern   February 1, 2025 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Great!

Report a concern   February 1, 2025 — Rated 5 out of 10 by M.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The service technician was great however when he got to our home, he said the rate for the upholstery was completely different than what the website quoted. I was disappointed because I really wanted my couches cleaned and felt this was a bait and switch tactic. I do not blame the technician as he was just the messager.

Report a concern   February 1, 2025 — Rated 10 out of 10 by Denise Enriquez Zerorez Phoenix
What do you like about our products and services?

Product is great no sticky crunchy residue on carpet! Your technicians are awesome, I would use Zerorez more often but too expensive unless I get a special offer like the one I used $119 for 3rooms free hallway 👍 I’ve been using you for years for my home and now my daughter apartment keep the special permanent 😊Thank you for your great quality and service!!

Report a concern   February 1, 2025 — Rated 10 out of 10 by susie karsky Zerorez Phoenix
What do you like about our products and services?

Skylar was on time, professional, friendly and I'm soooo happy with my Zerorez services! I had carpet cleaning & duct cleaning done. Both services were such a good experience. I've been through so many carpet cleaners, but now I feel like I found THE one!

Report a concern   February 1, 2025 — Rated 10 out of 10 by Linda Craig Zerorez Phoenix
What do you like about our products and services?

Your employee was great. Your undisclosed extra fee of $25 was not. Your marketing department should understand that stunt undoes all your goodwill.

I was so mad about that I did not offer a tip.

You should give my $25 to your employee as a tip. He deserves it.

Thank you.

Report a concern   February 1, 2025 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Guys did an awesome job with cleaning my light cream colored carpet. Very thorough! Asked if they could go back over a couple of spots and they were so kind and had absolutely no problem with my requests. Carpet is 15 years old and looks back to new without the crunchy feeling and residue most carpet cleaning leaves. Thank you Joshua and Brandon for doing such a great job!


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