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based on 84382 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job! professional and easy to schedule
Timely service and friendly staff.
Employe was very Professional
Radio
The technician arrived when promised, including the 30 minute notification that he was on his way. He reviewed the rooms to be cleaned, then went straight to work at cleaning the carpets. He had me review the work when he was nearly done, to confirm he had covered everything so far. And finished fairly quickly, considering it had been several years since the carpets were last cleaned. Carpets now look great!
Service provider was great.
I like the fact that the cleaners they use are pet friendly. They’re always courteous and do a good job.
Too soon to make a comment.
There has been to much confusion about the cost of cleaning our 2 small rugs!) these last two years. The 1st technician you sent out this year spun a confusing yarn about the pricing that left my wife scratching her head. She politely declined his over priced quote that was $80 higher than the previous year. The 2nd service tech was more polite and kind. I told him that the zerorez “special offer” of $40 for one large room and $25 for a small room was misleading and that is what got my neighbors upset with you guys. Your offer should just state that a “small room” really means a closet!! and that next time I need to say we need our 2 small “rugs” cleaned and NOT say carpets because it’s a “different price for a “rug”. It was a 15 min in and out job because we conveniently placed our “rugs” in our garage for cleaning. You guys sold out to Corporate” (Bad Move) which that in itself just changes everything for the worse! than when you were private. So if this feedback leaves you scratching your heads then you know how we feel each year when we try and do business with you. Just say say on your advertisement that a carpet is one price and a rug is a whole different price. Your customer service didn’t explain it to us this way because they didn’t know the difference either. Be more upfront with your offer and teach your employees how to explain your “different” pricing for “carpets” and for “rugs” and get rid of that “Special offer” (It doesn’t mean 2 rooms but 1 room and a “small closet” Better yet, stick to the big jobs in the large businesses and don’t do the small residential jobs (leave those to the smaller private companies that are still out there. Small is better! Corporate is all about greed and the rich board members who can just never get enough money! The people I referred zerorez too were not pleased at all with the hassle you put them through with your “shady pricing and won’t hire you guys again. Our cleaning job is so small and easy we will probably just do it ourselves if we can’t find a private company out there that “corporate” hasn’t bought out or forced out of the market because they WANT it all. Adios!
We hired Zerorez on the recommedation of our realtor and Joaquin was prompt, professional, & personable. Absolutely no chemical smell and the carpets looked almost new again.
Our Technician Jeff was outstanding, we are, and will remain a repeat customer, Thank You! No tricks, no gimmicks, no residue. Just Fresh, Clean, and FAIR! Love Zerorez!
Great results!
Very professional, great job
They do a very good job and the staff is nice.
The young man Ramon that did our job was very professional.
Tech did a really good job on my tile. A very professional and personable young man.
I did not realize you don’t move couches or accept checks
My carpet did not look clean and looked dirtier than it did prior to cleaning. I had to mop my floor because it was left dirty form the techs shoes. I had another company come out the next day and they were able to get the carpet clean. They wore booties in my house, cleaned up after themselves and used bumpers on my walls I would not recommend zerorez in the future. The tech was very nice though.
easy to book appointments, technicians are friendly and knowledgeable about the services.
Quality of work.
No odors, fast drying, great results.
Helpful & pleasant service men. Good communication.carpets look great.
Nice job of removing dirt from carpet. Competent technician.
Quality of service, technician’s always nice, friendly and professional.😊
They did a nice job and they were quick
Our technician, Missouri kind and very efficient and a joy to work with
First thank you for being flexible and moving my appointment around at the last minute. You guys really helped me out and I appreciate how friendly and considerate you were and meeting my needs.
The appointment went smoothly, and all carpets were cleaned to my satisfaction as always. Such a great company with gray employees and great service!!
The technician was marvelous - friendly, efficient, and thorough. The service is always prompt and I can see the positive results immediately. I had the service done because I am expecting my first grandchild any day (minute) and wanted to ensure that my living room was a clean and safe place for her. I have already recommended your service to my son and daughter-in-law.
I noticed after my sofa dried that the material was bunched up and a stain was actually more noticeable after the fact. My rug, as well, had what looks like a dirt stain on it that I didn't even notice until after the rug was cleaned.
The service technician was great and took time to explain the process. Carpet looks great and didn't take long for Carpet to dry.
Highly recommended!!!
Quality service