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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great team, good service. Fast and efficient.
Very professional and did a fantastic job
The service guy was very friendly and did an incredible job cleaning the couch and the rug. Couldn’t have asked for better service.
Service tech was very professional and courteous.
Recommendation: Bonus....:-)
Communication to set up cleaning was very good. Our tech, Ryan, was very professional
Thank you Mike for doing a great job. We look forward to working with you again. We have always had our carpets cleaned by Zerorez and will definitely continue to do so in the future.
Great technician
Great job on cleaning the carpet. Techs were prompt, courteous, knowledgeable and professional,
Tech did a great job!
They are great. We had our large area rug cleaned and it looks almost like new’.service is fast , efficient and items are always very clean afterward and our area rug was even fluffy after he raked it. It dried quickly[ too
My original appointment done on 11/16/24 was very poorly done. My carpet actually looked worse than it did before the technician came!
I called the appointment desk the next morning to complain and your lovely associate scheduled a redo appointment. I asked for a new technician so she scheduled me with David Winfield. David came out by the promised time and agreed, my carpet did not look right. He worked on the main areas that needed the most attention and did a marvelous job! He was only scheduled for a touch up appointment so he did not have time to redo everything. What he did looks much better but he suggested I could request him to come out again for a full redo of the 2 rooms and hallway I paid for if I was still not satisfied.
Either the first technician didn't know what to do, or he didn't have a working pretreatment "carpet lifter", or he was in too much of a hurry to get done with his day. I am happy David Winfield on 11/22/24 was able to do the quality cleaning I was expecting at least on the worst of the areas.
I would be much more satisfied if I could get a full redo of the 2 rooms and hallway I was charged for as there are still some areas that should look better.
Your serviceman Jeffrey was very helpful and effecient.
Doing great, just think a higher rating is not warranted. The tech' did a great job and answered all my questions; very professional.
Courteous and respectful punctual
Took great care of all my bedroom carpets needs and kept me informed during the process. Left my carpets smelling brand new!
Considering the carpet is 20 years old it looks great. No residue or stiffness
Great technician! Was a little surprise on the additional fees
Easy to access and schedule services. Professional, courteous staff. Service excellence.
Fast and friendly service
It worked really well and the driver went above and beyond.
Easy and efficient scheduling and service. Technician was professional.
I was impressed with the carpet cleaning service I received. The tech Damien was friendly, professional and efficient. The result was great. Carpets are cleaner than they’ve been in years!
Everything was great
We have used Zerorez many times and have always been pleased with them.
Would highly recommend.
I forgot the nice young man that came to my house to clean the carpet. I think it might be Cameron? Well he was very nice friendly and explained what he was going to do and the carpets look beautiful.
They did a great job cleaning our carpet, I will definitely use them again.
Rob, the carpet cleaner, was wonderful! Larry and Charles were great as well. Jean said a snippy remark that was a real turn off and I almost didn't use the company. I found some of their policies a bit restrictive and when you add up all the 'add-ons, it's expensive.
Tech was prompt and courteous. Job done fast and carpets look great.
The techs are knowledgable and professional. Staff are respectful of your home and listen well to all concerns. They will offer advice and suggestions but are never "pushy" and allow the customer space to make decisions. The whole house smells fresh and I know any areas cleaned are completely done and done well.
Service was fast and professional and Josh even went out his way to try to remove stains from the flooring. Would definitely hire again
Your staff is professional, very thorough and leaves my carpet as clean as possible.