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based on 86488 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to get a hold of.
Friendly and knowledgeable technician.
Explained what and why be was doing.
Asked me several times if I had any questions or concerns.
This was my third time that I needed professional help cleaning my carpet, cleaning my furniture and this last I had a grease spot on my beautiful area rugs.
I will never hesitate to call them in the future for any professional help that I will ever need.
I always refere my friends and family to your company.
I originally got hooked on your company, after hearing Bed and Matt 102.5, share their experience with your company, over 15 years.
It may be in part because my carpet is older, which I was aware, but it did not come as clean as I would have liked. The real trouble is the "dinge" seemed to have come "up" again within a week to 10 days I have done extra vacuuming to see if it is just maybe something lifted by the cleaning. but nothing has helped. Even one of the spots came back worse than it was.
My cleaning was REALLY nice explained the process and even advised how to possibly get a better clean next time. He also was careful to consider my chemical intolerance. He was great. The cleaning and how quickly the carpet "reverted" was just disappointing with all I have heard and read about your company.
***Sorry review took so long: we have had a run of family illness and the holidays keeping us busy.
Good and professional services
My wife said that it seemed like the tech was in a hurry and didn't do a very thorough job. He also commented several times that our carpet wasn't the best quality and probably wouldn't end up very clean and that we should think about replacing it, even though its only 18 months old.
The product worked exactly as advertised. The gentleman who performed the work was awesome. I will definitely use this service again.
Zeroz scheduling was good and they communicated. Also, the technician was pleasant, professional and courteous.
The technician arrived promptly and did a great job quickly and efficiently. The carpet looks great, dried quickly just as advertised. I love zerorez
On time, efficient, and polite.
Perfectly done
..all dark traffic areas are gone. Amazing!
Great service tech was very nice I think his name was Josh. I like the fact that everybody is licensed bonded and insured. So is get out all the stains and smells.
A couple spots were missed in the Master and my sons room. Other than that great service guy and very professional.
service staff are very friendly and do a great job. we have been using your company to clean our beige carpets for about 15 years and they look almost new!
Fast thorough natural carpet cleaning
Professionalism, promptness, clean carpets.
Great results, fair price.
Everything, I had a great experience.
On time , great service
Great service , very knowledgeable ,and very polite
After 9 hours drying, the carpet was so soft, I still thought it was damp. That was because there was no crust from the soap, which I was use to. Great Job!
There were places on my carpet where it looks, streaked like they were missed. Also, I had stairs clean but only the tops were cleaned, not the front of the stairs. Other companies I have used also cleaned the front of the stairs. I have light colored carpet so this is very noticeable.
I waited to review because when the carpet is wet it is difficult to see these things. The service representative was very pleasant and asked me if I was happy with the job but it's hard to notice these things when the carpet is wet. I did ask her to clean the front of the very bottom stair which she did without complaint.
Your people and your marketing approach are a great combination
To top it off the floores always look great!!
Your employees are professional & courteous. Also, there is never a residue or chemical smell after my carpet has been cleaned, This is a safe and fresh way to maintain my carpet.
everything
The quality of the people and the product.
Great job. Great technicians.
Set up of service was easy and convenient.
I was a great job, but when I open the pantry and bathroom door. I see what the floor use to look like before it was cleaned. I wish the guy who came out would have pointed that out and maybe could I would have had those two areas also done. Now I'm stuck with two small areas that look dirty.
Did a great job.
No soap left in wet carpet. Tech was the BEST!
He did a great job!