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based on 86488 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent Service! David was knowledgeable and patient. He did not rush through the job and was very thorough. Our carpets look brand new! - First name removed
Anthony’s demeanor was very polite and professional. He was also informative without being too pushy what our options were to take of our present carpet situation. The carpet in all the rooms that were cleaned, look fresh and new again. Our gratitude to Anthony and Zerorez!
Quality of the work performed was excellent. Couldn't be more pleased.
The work zerorez does is accomplished quickly, has no excessive drying time and is very competitively priced. I like the way the carpet feels after the job is done...there is no "crunchy" feeling, just smooth, clean carpet.
They do a funominal job and the people all always respectfully and very courteous.
Zerorez is great! They are thorough and do a great job.
My carpets do not feel clean feels the same as before I see no difference...
The first associate was on time; spent a great deal of time cleaning the tile and grout. After it dried it looked streaked and had white chalky residue throughout. He spent additional time trying to improve the appearance of the floor without success. He was frustrated and called his peers for guidance. They were not able to advise adequately. He attempted to call a supervisor without reaching one. I was very unhappy with the outcome of the tile and grout, as it looked worse after he was done. I called a supervisor with a number that he gave me, and left a voicemail message. The technician left. We then called the company using the number off the website. We notified the operator of our dissatisfaction. We were told another "more experienced" technician would come to our home within two hours to evaluate the appearance of the tile and grout. The second technician came and agreed the the tile and grout appearance was unsatisfactory. He said he could "fix it" and proceeded to re-clean all areas that had been cleaned. He advised us that we were misquoted over the phone and by the first technician for the cost of the service, stating that company under charged us for the service. He spent another two and a half hours cleaning. It was a very cold day outside and our front door was left open all day for their equipment making our home very cold. The tile appearance improved about 90-95%. Our furniture was not returned to its original place, which was difficult for us to move alone. I am only giving this company an 8 based solely on the fact that the second technician was able to restore the tile to the appearance it had, before the job was started.
Fresh smell and my dark spots were all removed. My carpet looks brand new again.
Tech tracked in mud on my brand new white carpet, hopefully when you come out Friday it’s resolved
Your employee was very friendly and professional - zerorez is the one to call for all my carpet cleaning requirements
Everything
Did a great job getting neon pink silly putty out of my rug! My rugs are super clean and the price was amazing!
Eric was awesome he answered every question I had
MY CARPET LOOKS GREAT.
Great service, great results, no chemical feeling or odors and it dries super fast!
I like the way my carpets feel so clean
The water!
Ater being cleaned by the Zerorez tech, my wife and I observed a very noticeable improvement in the appearance of our carpet and tile floor. We would definitely recommend Zerorez!
I love zerorez. I have a 18 year old white carpet. Zerorez has kept it in beautiful condition. I won't use any other company. Plus zerorez is very customer oriented, they get it. One of the few companies that walk the talk.
Friendly fast efficient staff
We were very happy with the job that was done. We liked the updates and the timely manner in which everything was done. The carpets looked great.
Awesome job and professional.
No harsh chemicals.
David was our technician, he seemed very knowledgeable about the services rendered. He owrked dilligently the entire time focused on thoroughly completing the cleaning assigments to our satisfaction.
Friends think you are expensive, I say you are worth it!
I had 2 8x10 area rugs cleaned and a round rug cleaned The technician took 20 min to clean all 3 for $ 300. 00 He moved them out of the laminate floors and laid them in the driveway which I thought wAs strange Why not put plastic under them and leave them in the house. When he was finished He said they had to dry and was going to leave them in the driveway.I couldn’t believe what he was saying. I said they could not be left there as I needed to go out of the garage and my husband would be coming home Was I supposed to drive over them? I said let’s move them to patio and he was very abrupt and did not want to move them I certainly couldn’t lift them He did move them and he was not happy . What company would leave them to dry in the driveway? He never provided me with any bottle of cleaner like the last technician did when he cleaned our carpeting in the house 1 year ago. He also did not concentrate on a couple of spots. Very disappointed I think $300.00 was excessive for 20 min of cleaning. Never again. The technician appeared to be in a rush to get the job done.
Professionalism of techs, promptness for appointments, quality of work, and care of home makes me a loyal Zerorez customer.
Technician was great, carpets look awesome!
Service was good. Roman was very compliant and easy to work with. He was a listener,
and not a "know it all" like many tech's seem to be. He was also knowledgeable in his
trade, and explained question areas.
Price point was effective. Your promotion is what gave me consideration to your service.
I likely would have considered a "rug doctor rental"
One point, i might suggest, and if it's possible to devise on your service, is to make it possible for your customer to see the results of the extracted "dirt" from their carpets / tiles.
(similar to what you see in a rug doctor container upon emptying)
If a Tile promotion comes along, I may give it consideration as well. As of now I find it a bit spendy, and would easily consider another means for cleaning. (note: I noticed tile cleaning was done for a client of mine, and the results were fantastic. It is what 'sold me' ... a day or two later, I heard your promo add and signed up. Was a bit dismayed to learn that the sale didn't apply to tile.)