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based on 86488 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
price was a little high
Great service! 10/10 tech was polite and knowledgeable and took the time to make sure the job was done right and I was satisfied!
I was expecting more after hearing all the bragging on John Jay and Rich radio program. The carpet was dirty and the carpet was somewhat better after it was cleaned. What was not cleaned were the edges of the carpet against the walls.
The technician was prompt and professional. The carpets looked amazing when done! We are regular Zerorez customers.
Zerorez is easy to schedule, show up on time and do a good job. The technician that came to my house this time was awesome and new what he was doing. He cleaned the carpets really well.
process of cleaning - natural,
knowledgeable, professional and nice technician.
The tech was very professional and friendly. Didn't try to up sell me anything I didn't need and did an excellent job. This is my second time using them and both times I was very impressed with the service. I used a cheaper company last time and the carpets didn't turn out as nice so I went with Zerorez again.
I've been hearing about Zerorez on the radio for years, and decided to give it a try because I'm getting my home ready to sell and the tile hadn't been cleaned since we moved in 6 years ago. While the tile did come pretty clean, and the technician was nice and professional, I wasn't impressed with the thoroughness of the job for what I paid. To be honest, for $300 I would expect that they would really get into the corners and clean really well. That wasn't the case here. There were quite a few small spaces in the areas that were cleaned that just didn't look as if they had been touched. The technician also didn't explain the process much, or what things I could have done before or after to help maintain the cleanliness of the tile. Again, he didn't necessarily do anything wrong, but I don't feel like he went above and beyond, and for as much as I paid, I would definitely expect above and beyond service.
very professional
You did an excellent job. Thank you.
the grout and carpet were cleaned correctly. the technician was courteous and friendly.
I thought that the technician who came to our home was very professional. They did a very good job and appeared to do their best to remove the stains from our toy hauler carpet and flooring.
Love when we can get the sale prices!
Have only been using Zerorez for about 4 yrs now after hearing your commercial on the radio (102.5) for the 3 rooms at $115. We were pleased with your service then and are pleased with your service still.
My carpet smells clean, removes stains and no crunching when I walk on it.
Very professional, affordable deals, and great service.
I had asked for 2 areas to be treated for pet stains. One of the areas still smells like urine.
Very clean and no harsh chemicals. Thorough job, thank you!
This was the best carpet cleaning we have ever had. Our house is now 22 years old with the original carpet and it looked brand new when it dried. Our company New Years Day thought we had purchased new carpet. The guys were so very professional and I can't say enough how much we appreciated their workmanship.
Perfect way to start the new year - clean carpet! They are beautiful thanks to the great technician. He was on time, very nice and professional and good with our dog who followed him everywhere. The carpets are beautiful and I'd recommend Zerorez to anyone!
Did a fantastic job, carpets look great & was on time. Will use Zerorez again!!
I tell everyone about Zerorez, it is simply one of the best companies out there!
I was late arriving at the house, and they called me twice and waited. Ran a machine that pulled all kinds of pet hair and loose fibers out of the rugs, then did the cleaning. Perfect work, no "perfumes" afterward either. So I give them a 10/10. You don't get this kind of service all the time. I was very happy. It was a recommendation from my realtor.
Our service tech was courteous; detailed, yet quick. Our carpet feels great and not crunchy like our past experiences with other professional cleaning services. A long despised stain is finally gone and it gives me peace to know my children are playing on thoroughly cleaned carpet.
Very nice person that did the work. AMAZING how clean our carpets are!
Complete transparency about cleaning process. Technician took time and care even providing booties (and wearing them also)
I will always use Zerorez!
Jeff was an excellent representative. The carpets were done quickly and turned out beautifully.
You did not disappoint me. I gave you a 5 because I really don't have anyone to refer to you.
Paul, was very nice and went out of the way to make sure the job was done right.
Timely and professional.
First and foremost your technician Jeremy was outstanding very nice informative went over everything before starting the job. The product is great used you before.