What our clients think of us!

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The way it makes the carpet feel

The technician was so kind and very friendly. The carpet came out beautifully.

Luis did a fantastic job cleaning our carpet. He arrived at the stated time...explained the procedure to me along with drying times and instructions. No chemicals were used...no chemical smell. We are extremely pleased with the job!

Rob was so very professional AND friendly, too. This means a lot. He did a great job and we would recommend him and your service again. It's nice to know our cats didn't have anything to worry about when we let them back out to roam.
Clean, but not toxic. Great work. Thanks!

Knowledge of employees.

Easy scheduling, on time, thoroughly cleaned

Zerorez is fantastic. Clean, courteous & friendly technicians. Carpets look great, no residue & drys quickly.

Prompt, courteous, and effective...carpets are super clean. Brad Last name removed

quick clean professional

Technician was knowledgeable and hard working and on time.

I don't think the gentleman that cleaned our carpets did a bad job, just that for almost $400 I thought it would be better. Some dirty areas came out great, other areas not so much. We did have an area with a significant amount of dog urine and we understood that it was hard to treat. But even after the tech left, there were a couple little yellow spots remaining in the front living room. The previous renters had a massive dog urine problem, which I discovered when I bought a black light. I know the carpets were cleaned before we moved in, but my dog began peeing in certain areas because of it. We hoped to get the new pee stains out, and we understand that its soaked into the pad underneath, but there's still some left, and under a black light the stains still glow with a greenish yellow color. I guess I thought it would look different. Before the carpet cleaning, whenever I tried to clean it myself with vinegar, water and oxyclean, the pee stains tend to lighten up (when looked at under the blacklight), and I expected some change in the appearance under blacklight after the professional carpet cleaning. I think your company is great and its nice to have a more natural carpet cleaner, but I would skip the additional $150 treatment that we opted for. $250 was the original quote, and in hindsight, I would not have added the 2 gallons of special cleaner because I don't know if it really did anything. We are pretty tight on money and I wish I would have saved the $150 for Christmas gifts instead of the carpet.

Your tech Amber was remarkable! Between her hard work and your powerful machines the carpet was a hundred times better looking!

I like the results and the good attitude of the service techs.

The technician is always professional and I like how the rugs are super clean and dry in much less time than other cleaners.

Wonderful!! The young lady was very thorough in her knowledge and cleaning.

Clean, careful, polite and efficient workers..

I like that they aren't using a bunch of soap and chemicals in the carpet.

Professional and the results are hard to argue with. My last roommate did a number on the carpet and even though there was an unbelievable stain, the technician still managed to get most of it, I'd say all of it actually, out.

There was residue left on my floor. The part of the carpet that was cleaned was crusty. The guy was very friendly but he was new. This job lasted longer than I think he expected and the last room was the worst. I think the sealer was pointless.

The service was great -I would recommend and use your services again!

Always consistent and worth the price

The technician was fantastic. He was friendly, informative and efficient. We will definitely use Zerorez in the future.

Thanks,
The Last name removed's

jprompt service with friendly techs.

Fast, efficient and they get your carpets clean!

I was disappointed in the beginning when I specifically requested Jared at the time of scheduling a new appointment, he was not the technician that came out. But I still had confidence that the company would do an amazing job. Apparently, there was miscommunication of the treatment used on my carpet. Topical was sprayed on my carpet for pet smell and the entire time of communication I asked the techs (Thomas and TJ) if this was the biological treatment that kills the bacteria and smell and they said yes which it was not. The smell is still bad in some of the rooms and my small closet where my clothes are. This smell was not intense until they wet and cleaned the carpet. I did not have this issue when Jared came out and did an amazing carpet cleaning. I contacted Zerorez to explain my concern and if they can have a technician come out and look over the carpet and the rooms that smell. I was then sent Anthony and he told me the only way to remove the smell is to purchase 7 gallons or so of the treatment for the urine spots which would be over $600 in addition to the $279 previous spent last week. Mind you, I did have my carpet just cleaned in August prior to this appointment. I asked Anthony how Zerorez can help rectify this since I was expecting a service to clean my carpet which still has a few stains and smell. Instead Anthony recommended I pay an additional $75 for two spots in one vacant room that has now a strong odor. This room only had two spots of urine. I watched him clean the two spots and told me the smell is gone and to leave the door closed. He did not clean the carpet in that room again and the smell is still there. I opened the window, put two fans on and it helped but as soon as I close the window the smell comes back. I was also told my very tiny small closet where my clothes are would cost me an additional $75 for one spot. This is unfortunate because I had high expectations and trust with Zerorez since a great job was done the first time. However, I am sad to say this was not handled in a manner to satisfy the customer. Thank you for taking the time to read this and I am hopeful to reconsider using Zerorez again in the future with 100% understanding of your product and services.

This is the second time we've used Zerorez. They always do a good job, We are very satisfied. Thank you

Drying time was much longer than competitors service.

Zerorez leaves the carpets clean!

This company is the best that I have ever had clean my carpet .It looks just like new .There are no stains on the traffic area .Brian did an excellent job . I would recommend this company ,,Zerorez anytime .The carpet was dry when Brian said it would be .They must use excellent
products . Shirley Cate