Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 19, 2018 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

No residue on the carpet fast, efficient service. Abraham was great!

Report a concern   December 19, 2018 — Rated 8 out of 10 by J.L. Zerorez Phoenix
What could we do to improve?

Lower prices!

Report a concern   December 19, 2018 — Rated 10 out of 10 by F.H. Zerorez Phoenix
What do you like about our products and services?

Your company performed as advertised. I thought I was going to have to replace my area rugs but now I'm not. My bedroom carpet looks and feels great.
Your technician Aaron Farley was very courteous and professional. I told Aaron that I want him to come back out possibly in January to do all my tile.
Thank you for the military discount is very appreciated!

Report a concern   December 19, 2018 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Job very well done! Thank you

Report a concern   December 19, 2018 — Rated 10 out of 10 by Roger Hacker Zerorez Phoenix
What do you like about our products and services?

Quality of the work was wonderful.
Our service rep, Lane, did a great job. Personable, diligent, a good representative of the company.
The price we paid was the price quoted. No hidden fees.
Given a rather specific time period for service. Lane was early. We didn't have to spend an entire day waiting for service.
The company came highly recommended to us by the store that sold us the carpet. Some of our carpet is high end so we had to be very careful getting it cleaned.
Very pleased...we won't use anyone else!

Report a concern   December 19, 2018 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

Friendly employess

Report a concern   December 19, 2018 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Teck was very proficient and fast. I appreciated it for him to explain what he was going to have to do for the situation. Very helpful with suggestions he made. Thank you

Report a concern   December 19, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very helpful, and polite. He took meticulous care of my home. I have had Zerorez several times, and am always impressed with the service.

Report a concern   December 19, 2018 — Rated 10 out of 10 by D.O. Zerorez Phoenix
What do you like about our products and services?

Really clean and not too wet

Report a concern   December 19, 2018 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Our technician was extremely helpful professional and knowledgeable. He went above and beyond to explain to get our white area rug back to its original color.

Report a concern   December 19, 2018 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Good customer service, and great communication. Very detailed work, and explanations.

Report a concern   December 19, 2018 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

Cleaning system

Report a concern   December 19, 2018 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Just like last year, we appreciate the product and the completed work. When my wife returned from work, she commented how good the carpets and the sofa looked. Bryant did a very thorough, high quality job. Thank you!

Report a concern   December 19, 2018 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

The tech was great. Everything went well and I couldn't be happier. Thank you.

Report a concern   December 19, 2018 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

The technicians are friendly & courteous. The carpets don’t crunch

Report a concern   December 19, 2018 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

All around A+

Report a concern   December 19, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Service was prompt, went right to work, explained the process. Very happy with the service.

Report a concern   December 19, 2018 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

The carpet is clean and soft. I’ve used other companies like four and felt like hairspray in the carpet until you vacuumed over and over. The tech did a great job!

Report a concern   December 18, 2018 — Rated 8 out of 10 by M.J.C. Zerorez Phoenix
What could we do to improve?

The service was fine. Some people you know or receptive and some not; depends on the person.

Report a concern   December 18, 2018 — Rated 8 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

Price is on the high end. I usually do groupons but wanted to try .

Report a concern   December 18, 2018 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Very professional

Report a concern   December 18, 2018 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

I like that they don't use chemicals to clean the carpets.

Report a concern   December 18, 2018 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Your product and serice works. Our carpet & rugs looked almost new. David, your service man, was friendly and professional. He even recommended some future work we could have done.

Report a concern   December 18, 2018 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

You cleaned the grout that we thought wouldn't clean

Report a concern   December 18, 2018 — Rated 10 out of 10 by Amanda Carrera Zerorez Phoenix
What do you like about our products and services?

Our technician was very professional and thorough. Our tile looked great after the cleaning and I believe our carpet would have been if it wasn't so worn.

Report a concern   December 18, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Prompt, great work ethic and very friendly.

Report a concern   December 18, 2018 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

On time quick and very good friendly and professional cleaning.

Report a concern   December 18, 2018 — Rated 7 out of 10 by A.E. Zerorez Phoenix
What could we do to improve?

When there was a mix up in my service date the company was able to still squeeze me in at a time that met my needs. The service person was very polite and professional. He let me know that he probably couldn't get all the dirt out of my couch, did a sample area and didn't charge me for the work. I was not happy with the outcome of two out of three pieces, but in all fairness it's largely my fault for not getting them cleaned often or soon enough.

Report a concern   December 18, 2018 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

No spots have returned yet.
Young men were very professional and were finished in an hour.
Carpet is soft and no chemical smell.

Report a concern   December 18, 2018 — Rated 2 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Zerorez cost more than our regular carpet cleaner -SunSteam and we don't think it got as clean.


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