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based on 87575 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet is old and had not been cleaned for several years so we had very low expectations. However, we are very happy with the results of the cleaning done by Zerorez, the carpet looks much better than we expected. Richard was very professional and did excellent work. We could not have asked for a better person to come into our house and clean the carpet.
Service was great. Fast scheduling and they handled my change of schedule due to road being closed for service.
Quick and looks good
Ease of scheduling.
Prompt as scheduled.
Prompt and very clean results.
My carpet looks almost new! I am renting and the difference between what the carpets look like when I moved in to now is AMAZING. Zerorez vdid an amazing job!! I will use them again.
Joshua (?) was outstanding, very professional, personable and knowledge about carpets and other services offered. He politely suggested and demonstrated how the grout ini the kitchen, since it is a high traffic area, was dirtier then the other rooms. We declined the service this year but passed on his recommendation will do it next year.
I would recommend Joshua for training as both an inside and outside sales person who any other position that requires strong interpersonal skills and keen understanding of your services. He was an excellent ambassador of Zerorez to the public.
The tech was very good and professional. Came earlier than was expecting which was nice. Overall great company.
Live tge results every time. Mike was awesome to work with!!
Excellent service & the cleaning process.
They did a satisfactory job on two rooms but they in my office left a spot close to my desk that had not been cleaned and it was obvious
Great service !! My carpet looks great and super easy to book an appointment
The reason I called you was because you were the ones whom the homeowner said he used last time and he was pleased with your work. The ZeroRez man came Saturday morning. stains did not come out, and I was very disappointed, and said so before he left. The next day the stains came back worse than before, as if the wet carpet was hiding the stains, and there were now contrasting light/dark lines where your eqmt had been run. I do not plan to ever use ZeroRez again. It was a complete waste of money. I called one of your competitors on Monday morning and they came out right away that day, used pre-treatment chemicals and the stains came out. Sorry, but your method of using water alone just doesn't cut the grease and grime. If you want repeat customers you are going to have to have a better method to get stains, dirt and grime out of carpets.
Our technician was very professional and did a very good job!
Utmost professional service provided in a timely manner!
Treatment was effective and great customer service.
My rep was knowledgeable, professional, and friendly. He listened to my needs and did a great job making my carpet look amazing!
My carpets look great. Very v
friendly service.
Had a chair cleaned at it appears he only did certain spots not the full chair
Very good service & products are great, leaves my rug looking new, i also tired tile cleaning a oh my looks great. Always on time, worker very nice n polite
Quality work, affordable pricing and kind, respectful staff.
Timely. Great results. Super affordable!
Scheduling was so easy. Abel showed up on time and was so professional. He made sure we were happy with each room before he moved on. The results were just fantastic!
Technician was very professional and friendly and did an awesome job.
Very friendly staff, they do the job right, and are not in a rush to get in and get out. Very punctual also, arriving right at the start of the 2 hour window they provided. If you have issues with pet urine, they can get the majority of that up and make everything smell infinitely better!
Employee was very courteous and did a very nice job......
Fast, efficient and friendly
No chemicals. Dried fast. Knowledgeable tech
Thanks
Always excellent service. Carpet is never left wet like so many others
I like how they're pet safe and do not streak or smell like chemicals.