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based on 86016 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything about my appt went smooth. Your service tech went above and beyond. He made sure to set my expectations on the pet oder. He was patient while I put my pets outside. The carpet looks great. They were right on time as well.
The gentleman that did the service was very positive and explained exactly what he was going to do and he did an excellent job. I would not hesitate to use Zerorez again.
Grest service,on time and did a great job,big difference thanks Zerorez
Great customer service. Listens to cusstomer and carpets look great.
My carpets don't look any different than before cleaning. Pat's cleanings from other companies had much better results.
Good communications
Courteous technicians
Very fair prices
Great job on the carpet!
My carpet is always looking awesome after the technician leaves.
Also the technicians are always so nice and work hard!
Everything was great except that the carpet took way longer to dry than expected. I was told 4-6 hours, but it took about 15 hours. Also, we went back with the black light and a lot of the ‘puppy accident’ spots that I wanted cleaned were better but certainly not gone. Lastly, the carpet smells funny a sort of creepy as between puppy and mildew. The technician that came out was nice and efficient and said that the carpet was in really good condition and that the puppy spots were minimal, so I guess I thought they would be fully cleaned. He did get an old red stain out from my children’s kinetic sand and I was impressed by that. I left a really good review on Facebook when it was first done, but it was still wet and I wasn’t able to see or smell the final product. All in all it wasn’t a bad experience, but I wasn’t wowed. I don’t want anything to “make it right”. I Just think you should hear the constructive feedback.
The only carpet cleaning company I will ever use
Customer service was amazing. He was nice and very thorough. Very pleased with the result!
The service was on-time, the technician (Terrell) was polite and very personable, and my carpets look fantastic.
I enjoy the efficiency that the technician was able to take care of all of my carpet cleaning in such a good fast time. I had the pet control and the protectant put on and it made my carpet smell so much better. and with the protectant put on it gives me the guarantee that my carpets will stay cleaner longer.
I used Zerorez several times on my carpet and will use them again in the future. Their service people have always been friendly, professional, expedient. Prices are reasonable and my carpet is gorgeous. I love the fact that it dries so fast versus those companies that use soap. Thank you!
Ps Just need you to bring a truck to
Payson.
They did an excellent job and very thorough thank you
My technicians were amazing! They provided me with amazing service and were very professional. The carpets definitely feel and look cleaner, however... I noticed that my master bedroom had an odor to the carpets after being cleaned. This was the only room that had this issue and I had my entire home cleaned. I had already called the company to come back out (same day) and do a second treatment for animal urine (they came the following day). It worked, but after that second treatment is when I noticed the smell. I’m afraid of what it will cost for me to have them come out for a third time to fix the master bedroom carpet odor.
It was just a up sale. You promote of just the use of warer. Once your team member is here is just what can we upsale you to. I have a few pee spot on the a cuople areas in the carpet. But the was only having about 300 square feet. Was told it would take at least 3 to 3.5 gallons to really clean the area needed in each room. The spot are from a dog that is 9 lbs. which means little spots. I was told that each gallon was 65.00 per gallon. So now I am looking at about 400.00 dollars to clean about 300 spuare feet of carpet. I believe 125.00 per 100 square feet of cleaning is a little bit much. I just feel like my carpets were just rinsed out. I could have done that with my own carpet cleaner.
Thank you, but i don't believe there is anything you can do to make it right.
Always efficient and carpets clean
..Tthe gentleman that cleaned my carpets...was very professional and courteous.....Was able get an immediate appointment also....good customer service!
I really liked Abraham because he took his time and really did a great job ! I will definitely use zerorez again and for sure request him , thank you !
Our carpets got very clean. I was very happy with the service.
Quality service and great technicians. Rugs and tie look great and stays looking great.
I was only home at the end of service. But our guy seemed very knowledgeable and pleasant. I just wish this cleaning would have gotten rid of all of the urine odor.
Technician was on time and thorough. My carpets look wonderful.
Carpets feel clean
Great service and follow up. Prompt. Friendly. And clean carpeting.
Very professional, no chemical residue and I think my carpet is cleaner this time than the last time you cleaned it!
Non toxic
I like that it doesn't leave any residue, and that the carpets look great after they are cleaned!
The technician, customer service and results are incredible.
The carpets look so much better now that they have been cleaned. I have used Zerorez a few years ago and the carpets stayed nice for quite a while. With two dogs running in and out I was ready to have their main living areas cleaned. This time I chose to use the protective coat on these areas. So far i don't really care for the crunchy feeling of the carpet with this coating on it. We will see if it helps with repelling the dirt.
Thank you !