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based on 86011 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that the rooms smell so good and my carpet looks brand new again. I have 3 dogs so they leave a ton of stains. Zero Rez gets every stain out perfectly. I also love that my carpet feels soft and fluffy after too. The best carpet cleaner ever.
The technician (Joel) was very conscientious with his work, answered all our questions and insured we understood and concurred with the procedures. He was ahead of schedule and contacted us to see if it was okay if he arrived early. He was very professional and did a great job. The carpets look very nice and we like the idea of no residue left.
Great customer service and my carpets look great!
Great technician! Drying is taking some time due to the weather but so far it looks great
Great service!!
Our service was amazing!
Professional, on time, no high-pressure sales tactics. Overall a great experience.
We recently bought our first house with tile flooring. Since we'd never had tile cleaned before, I didn't know what to expect. The tile itself looks much brighter now, and the grout is so clean it's practically invisible between the tiles. I am blown away by how wonderful it looks! Thank you!
Outstanding! I'm so very happy with my immaculately clean floors! A definite lifesaver for me. I'm so very thank full beyond words!
Friendly, Polite and Professional.
The materials and methods you use. Also, a huge part was the young man that did the work. I think his name is Paul. He was very professional, and consciencous.
Jessie was great. My wool area rug looks new again. I will use Zerorez again.
Thank you
Beth Penny
Mesa, AZ
Tech was excellent. He was polite and professional.
Had my carpet cleaned Valentines Day Morning by your tech named Carson I believe.
The invoice says Shaleet F.
Either way, he did an amazing job! Did the test and explained everything well.
I actually tried to tip him .. but he would not accept it!! I personally think that is a policy that should be looked at by your company.
When someone does a great job they should be able to accept a gratuity.
Please recognize him for his excellent service! He is a great representative of your company.
spots came back after one week price we paid that shouldnt happen
prompt. proffessional
Very professional/ on time/ great price...what more can you expect??
Tech was very friendly and did a great job.
Dave, our service technician, worked really hard at getting the floors clean. He was also courteous and helpful and explained everything so there was no confusion about what was going to happen.
Sidney, my tech, was awesome. He was friendly, respectful, cared for our home, and worked really hard to give us a great result. The cleaning on the travertine Tile was really effective, almost perfect. Love the way the clean tile feels on our feet, and the smell was lovely.
My only complaint is that some grout was broken and removed...
They always do a great job.
Have the tech wear the booties without us having to tell him. Also when the weather is cold, shut the door as much as possible.my wife said that she had to ask for the carpet to be raked.. the tech was a very nice person, conscientious but may have needed a little more attention to detail training. we still will use zerorez for our next cleaning
It's different from all the other carpet service I have used in the past. My carpet is clean.
Thank you Zerorez. You are great. 😀👏
Great person that came he was prompt and respectful.
I like the fact that it has no chemicals. Every time Inhave used them the carpet and furniture looks wonderful.
Did not agree on the final price. Quoted a price of $150 for a small part of a hallway, 17 steps, and quarter of the master bedroom, and also a quarter of another bedroom. The person quoted my husband a price of $250, which was ridiculous because it was not even one full bedroom. Then my husband agreed for the person just to do the stairs, which costed $75, then after it was done a $14 environmental fee was added to the bill. Where is this fee,when it was not disclosed at the beginning. Is it a tax, which is paid to the government? Or is it a tip for the person cleaning? I want to know, because we usually tip the person, but when my husband heard about the environmental charge, he did not even want to shake the persons hand. It was a disappointing experience. All should be disclosed prior to paying for the service. The stairs that were done still had stains, which my husband went back to remove with a carpet cleaner. So, yes, I will never recommend you company to anyone. Paying $90 for 17 stairs which was not even cleaned thoroughly, would you recommend, this company? I don't believe so!! Sorry, I am just being honest, the job was not done properly! Your advertisement said 3 rooms for $125, and when my husband mentioned the special the price the carpet cleaner was much higher. That I believe is false advertisement.
The carpets look brand new with no residue feeling and the house smells fresh. We have dogs so we had the sofa and love seat done and they also look brand new and have no more dog odor. Zerorez is the only service we will ever use again.
Thorough, prompt, fast, courteous, etc etc. You won't be disappointed.
You are on time, technicians are professional and extremely polite and NO CHEMICALS!
I have been happy with the service from Zerorez but this last cleaning I got 2 days ago I was a little disappointed. The cleaning of the carpets went by so much faster than previous times. I just believe this time my carpet didn't get as clean as in the past. Having said that, the gentleman that came out was nice and friendly. Please let me make that clear. It just seemed the job was rushed.