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based on 86016 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice, friendly, informative employees.
Good service.
Wow!!! My wife was at the house when he was cleaning and called me at work to let me know how it went. She said it looked good. I came home and was blown away at the nice new look tile in our house. Awesome job, thank you
You guys do a great job but you’re nearly double the price of the competition, making it hard to pick you over them
The young men explained what their process entailed and what to expect. They were caring and asked questions to get to know us. The arrived early and went right to work. Their process worked great and our carpets look like new.
on time,very clean & quick. Carpets feel cleaner & softer, overall great but expensive. If you want a great job these guys are GOOD!
Friendly staff, quick and thorough service.
Representative was excellent.
The way it cleans
I hope you're ready for this...
I paid $300 extra to extract pet smells and it still smells almost like nothing was done.
I paid extra for a Wool rug runner to be cleaned and they didnt do anything different cleaning wise than my non wool rug that was way bigger. Then went directly from one rug to the next with no special treatment.
The business claims "no crunchy carpet" and my carpet had crunch all over it. Another claim "Dries faster" it took 2 days to finally dry fully and even then there was still damp spots.
Not to mention the original technicians equipment failed and had to wait for another technician to arrive. Then I felt they were rushed bc now they were behind (the originally tech was at my house from 1015am to 3pm) on their other jobs. Not to say they were that's just the way I felt.
There you go. That's it. I dont believe your claims are valid and truthful compared to what I experience.
I like that the carpets dry relatively quickly and that the existing stains don't reappear once the drying process is completed. Easy scheduling; however, I'll have to admit that over the years we've used your services, the prices have escalated substantially.
Excellent service!
Let people know before you arrive that you cannot remove pet stains.
Prices are a little steep and would prevent me from being a return customer
I was more pleased with the technician this time than the last time (about 4 years ago). This time he explained every step of the way and we walked around the house to see if he needed to pre-treat. Overall, it was a great experience.
Friendly, prompt & my house has never looked better 👍🏼👍🏼
The carpets were extremely clean and looked wonderful.
I still have stains on my couch
Excellent results, fast response, great value. Definitely recommend!!
Todd did a stupendous job of removing a few tough stains; I was so prepared to live with them but he knew right what to do.
I’m very grateful & will highly recommend Zerorez in an Arizona minute!!
Wonderful product you’ve perfected.
DeeAnn
The tech that came to our house was awesome
Very professional and though work
Stains are already back in 3 days. Even with extra fans to dry the areas at the recommendation of your tech. This is the third time I have done zero Rez with the last time being 18 months ago. I thought this time was disappointing,much more wanting to add things and the outcome isn’t as good. I feel like he kept blaming my dogs which I said multiple times are gated out of this room.
I like the product and your company is very efficient, just not as satisfied this time.
The cleaning process was very effective--our carpets have not been as clean since they were installed new. Odor free, no residue. We are totally satisfied.
Professional staff and equipment. Good communication. Prompt.
Carpet looks and stalls great!
Very friendly and professional staff
Great job, our tech was very professional.
My carpets look nice ! It was 24 hours before I felt it was dry enough to put my wood furniture back though.
First name removed
Dried very fast with no residue
The technician was extremely detailed and did a fabulous job. He took his time and made sure we were happy with the results. We are a repeat customer and would happily use your services again.