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based on 86011 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service was great, everything was fine. I just expected more in regards to the smell after cleaning and the cleanliness of the carpets afterwards. I'd heard so much hype on the radio of how great zerorez was and could get those high traffic areas clean that my expectations were probably set unrealistically. Not your fault. You did the job, did the best you could with older stinky dirty carpets but no different than any other company I've had come out before. I would recommend to others but only if they could afford as your a bit pricey.
Friendly service done quickly and a reasonable price.
Quick, thorough, friendly, was able to fit me in same day when I accidentally scheduled for wrong day! Carpets look great!
Carpets are dry quickly without that "squishy" feel and are not "crunchy" when dry. Carpets look and feel clean and brighter
It was so quick and the carpet professionals did an extremely awesome job. Thank you again. I will definitely use them again
No chemicals technician was professional and courteous
Quick and efficient service, reasonable cost and environmentally responsible!
No residue. No crunchy carpet. Dries quickly & smells fresh & clean. Your techs always do a great job at removing stains. Techs are always polite and friendly. Customer for life!
They do a good job and no strong odors.
The carpet still looks dirty in high traffic areas. Front entry and around the recliner.
The tech was wonderful! He made sure that we were satisfied with the carpet cleaning, and he kept us informed about the job as he cleaned. He was very knowledgeable about his job and had a very pleasant personality.
You guys do a great job, that is the biggest thing. And, you offer a lot of services. My wife enjoys questioning your service rep's. and learning all about why we have carpet problems and what to do about it. They are all very knowledgable.
Thanks,
Everything
Everything from prompt service, great employees who know their business and good results.
I had my carpets cleaned recently. I am disappointed in the outcome. Spots still remain on the carpet that the technician indicated would be removed with the service. The technician was nice and courteous. But the carpets were not cleaned well.
My carpet looks amazing now!
The tech was friendly and on time.
Whole process was quick and easy from start to finish! Carpets are clean with no issues.
The technician was very good and the timeliness of service was good.
The technician was through and very professional. No harash chemicals!!!
I love the fact that no harsh chemicals are used in the process of cleaning my carpets. I feel safe that this type of cleaning is not jeopardizing my health in any way. The carpets feel so fluffy and soft now.
Excellent service
Technician was very informative n efficient. His remeasurements saved us some money.
I do like that you get an estimate for the cleaning ahead of time. Also, notification of arrival time was very good. He even called to see if he could come early!
Very pleasant product smell. Took longer than we expected to dry but that may be due to cool damp weather in Phoenix.
The carpet looks pretty good but some high traffic areas did not come as clean as we hoped.
Dries fast and no residue. Carpets are soft.
Your product works and your employees, every one I had the pleasure of speaking to or working with, were amazing!
The technician was extremely detailed and did a fabulous job. He took his time and made sure we were happy with the results. We are a repeat customer and would happily use your services again.
Nice, friendly, informative employees.
Good service.
Wow!!! My wife was at the house when he was cleaning and called me at work to let me know how it went. She said it looked good. I came home and was blown away at the nice new look tile in our house. Awesome job, thank you
You guys do a great job but you’re nearly double the price of the competition, making it hard to pick you over them
Luke and Dillon were great. Punctual, polite, professional. Offered time to ask any questions about the service. The carpet looks great. Thank you.