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based on 86016 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did not agree on the final price. Quoted a price of $150 for a small part of a hallway, 17 steps, and quarter of the master bedroom, and also a quarter of another bedroom. The person quoted my husband a price of $250, which was ridiculous because it was not even one full bedroom. Then my husband agreed for the person just to do the stairs, which costed $75, then after it was done a $14 environmental fee was added to the bill. Where is this fee,when it was not disclosed at the beginning. Is it a tax, which is paid to the government? Or is it a tip for the person cleaning? I want to know, because we usually tip the person, but when my husband heard about the environmental charge, he did not even want to shake the persons hand. It was a disappointing experience. All should be disclosed prior to paying for the service. The stairs that were done still had stains, which my husband went back to remove with a carpet cleaner. So, yes, I will never recommend you company to anyone. Paying $90 for 17 stairs which was not even cleaned thoroughly, would you recommend, this company? I don't believe so!! Sorry, I am just being honest, the job was not done properly! Your advertisement said 3 rooms for $125, and when my husband mentioned the special the price the carpet cleaner was much higher. That I believe is false advertisement.
The carpets look brand new with no residue feeling and the house smells fresh. We have dogs so we had the sofa and love seat done and they also look brand new and have no more dog odor. Zerorez is the only service we will ever use again.
Thorough, prompt, fast, courteous, etc etc. You won't be disappointed.
You are on time, technicians are professional and extremely polite and NO CHEMICALS!
Nothing. I don’t ever choose the highest score. The technician was great and did a great job.
my carpets were quite crunchy ... was not expecting that.
Your tech was friendly and informative and the carpet looks great.
Your service was excellent in working with me to coordinate the time and day that I could have the rugs cleaned at a home I was selling. These rugs had some BAD stains that your technician (Tyrese) addressed to make certain they were removed. However, I had to call and request that he return to clean three or four stains that were still visible. Tyrese returned and re cleaned those areas, and rug looks 100% better.
Thank you, and yes I would recommend your company to my friends.
Friendly and knowledgeable technician!
No chemicals are used.
Your two employees were wonderful. They were very attentive to the areas that needed extra work & the carpets are clean!!
Technician was professional, on time and courteous. We are repeat customers and have been very pleased w/the solvent and process used on the carpeting as it not only cleans the carpeting but dries quickly.
Ric and Sallie Zoerb
Discolored areas still don’t look clean-in front of entrance into rooms
I love the clean look and feel without the smell of chemicals. You were able remove spots that the previous professional cleaner did not remove.
You go the extra mile. Your rep/operator Abraham was fantastic.
No residue left on the carpets!!
The Two Techs that showed up (David and Dillon) did a great job.
Both young men are great representatives of your company.
Thanks guys for a great job. Larry Rourke
Technicians are professional and friendly. Always on time and do a great job.
First time I've used it, but Paul was very helpful and answered all our questions.
Friendly, Professional, Done right the first time.
Prompt arrival and good customer service
Great service
Anthony did a wonderful job. Explained everything he was doing. No chemical smell when he was done. Carpet was so soft when dry. I will use them again.
I have clean carpets the spots are removed and a very helpful friendly technician I will call you again and I will recommend you
your techs were skilled, worked quickly, were friendly and polite - good customer service- and put everything back that they could.
How professional your workers are. They don’t high pressure for more sells. The results are beyond compare to other companies.
The products are great and no after smells.
The technician was so friendly and informative. My carpets feel clean and soft.
Everything
I like the fact that it has no chemicals. Every time Inhave used them the carpet and furniture looks wonderful.