Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84673 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 15, 2018 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Honest and friendly serviceman. Carpets looked great.

Report a concern   December 15, 2018 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Your Service Agent was more than half the reason for the "10". Sydney was very professional and friendly. He explained everything and why he used the treatment that he did. His work was thorough and excellent. He completed the work in a timely manner. I wanted to tip him but he said it was against company policy, so I hope you pay then generously!

Report a concern   December 15, 2018 — Rated 10 out of 10 by F.M. Zerorez Phoenix
What do you like about our products and services?

You were prompt, friendly, great to work with and did a really good job!

Report a concern   December 15, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service and carpets came out really clean

Report a concern   December 15, 2018 — Rated 10 out of 10 by John Nowak Zerorez Phoenix
What do you like about our products and services?

I’ve used Zerorez twice and I really appreciated the amazing job performed here at my home. The customer service, the scheduling, the communication and the gentleman cleaning my home was top notch! I can’t wait to use you folks again!

Report a concern   December 14, 2018 — Rated 5 out of 10 by B.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Actually, the company didn't disappoint me nor did Sidney the technician who came out to our home. He was very thorough and appeared to know what he was talking aboutl.
The reason for the average score is w have not had time to evaluate the service and if the problem has been resolved.

Report a concern   December 14, 2018 — Rated 10 out of 10 by Andrea Hershberger Zerorez Phoenix
What do you like about our products and services?

Great. So clean

Report a concern   December 14, 2018 — Rated 10 out of 10 by John McAtee Zerorez Phoenix
What do you like about our products and services?

I was very impressed with how clean the tile floor areas were after your treatment. What I had for years thought was brown turned out to be white.

Report a concern   December 14, 2018 — Rated 10 out of 10 by Joanne Perez-Arreola Zerorez Phoenix
What do you like about our products and services?

I had my whole home done for the holidays! Everything is so beautiful! I highly recommend Zerorez for a professional job, well done!

Report a concern   December 14, 2018 — Rated 10 out of 10 by Angela Hall Zerorez Phoenix
What do you like about our products and services?

We were so impressed with the customer service and how well our tile looked after he was done. We will be using you again!!!

Report a concern   December 14, 2018 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

I was very happy with the service. My Carpet looks so much better! I really was impressed with Anthony and the way he cleaned our carpet. He was very helpful and gave me suggestions on how often I should get my carpet cleaned. I had waited too long but he was able to make it remarkable cleaner. I will tell my friends and relatives what a great Carpet Cleaner.

Report a concern   December 14, 2018 — Rated 10 out of 10 by Karen Barker Zerorez Phoenix
What do you like about our products and services?

Very professional and knowledgeable technician. Area rugs that were cleaned turned out great! I will definitely use Zerorez again!

Report a concern   December 14, 2018 — Rated 10 out of 10 by Bonnie Higgins Zerorez Phoenix
What do you like about our products and services?

Experienced technicians. They always do an excellent job. I really appreciate that you don't use chemicals.

Report a concern   December 14, 2018 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Your technician was very polite and professional, also very punctual.

Report a concern   December 14, 2018 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

I already responded to your request for a review. Didn't realize it, but it posted on Facebook. I don't really want to respond to multiple requests. Thanks.

Report a concern   December 14, 2018 — Rated 10 out of 10 by F.C. Zerorez Phoenix
What do you like about our products and services?

Great job at a reasonable price by a friendly, knowledgeable and very helpful "technician". I'd acknowledge him by name but unfortunately, I've forgotten it.

He arrived ahead of schedule after I was contacted about his earlier availability and asked if we could accommodate his earlier availability and since we could, it freed up my afternoon greatly.

No pressure to add additional services but when we asked about cleaning an area rug, he gave us a price based on rug size that was affordable and could be done at the same time as the other work.

We're now "looking good" floor-wise for the holidays and will contact Zerorez anytime we need emergency or our yearly rug cleaning.

Report a concern   December 14, 2018 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Did a great job of cleaning the area serviced.

Report a concern   December 14, 2018 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Technician was on time, knowledgeable, and didn't waste time. Got all three rooms done quickly and efficiently. I love that I didn't have to wait a long time to get back to my daily scheduled errands.

Report a concern   December 14, 2018 — Rated 10 out of 10 by Jill Ulik Zerorez Phoenix
What do you like about our products and services?

Amber was our technician...what an asset to your company.. not only did she do the job quickly but also perfectly. She also educated us on the empowered water Zerorez uses and gave us a demo, I will request her next time we need cleaning. We are happy we finally found a cleaning company that we can trust to do a great job.

Report a concern   December 14, 2018 — Rated 10 out of 10 by Ron Manoogian Zerorez Phoenix
What do you like about our products and services?

Every thing was better than perfect!

Report a concern   December 14, 2018 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

No chemicals and little odor and it cleans well.

Report a concern   December 14, 2018 — Rated 10 out of 10 by Karen Cassetta Zerorez Phoenix
What do you like about our products and services?

Our technician, Mike, was friendly and very professional. He did an outstanding job on our carpets and sectional sofa.

Report a concern   December 14, 2018 — Rated 0 out of 10 by K.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The grout did not get clean and the technician left the house before i got there. i told them i wanted to look at it when they were done and to call me and let me know when they were close to being done so i could come home from work, which is only about a five minute drive. So the guy calls me when hes already finished and then by the time i get there, only ten minutes later, hes gone. Cant tell any difference in the grout after zerorez "cleaning". Wont even think about using them again and i have told everyone i know how horrible the service was. Absolutely horrible.

Report a concern   December 14, 2018 — Rated 10 out of 10 by Tammy Peterson Zerorez Phoenix
What do you like about our products and services?

Friendly staff, timely tech and clean carpets!

Report a concern   December 14, 2018 — Rated 10 out of 10 by Michelle Wilbur Zerorez Phoenix
What do you like about our products and services?

The technician was on time, very nice, very efficient. I will definitely use Zero Rez again!

Report a concern   December 14, 2018 — Rated 10 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

one week later, still looks clean.

Report a concern   December 14, 2018 — Rated 8 out of 10 by A.C. Zerorez Phoenix
What could we do to improve?

We have had mostly very good service...however one newbie experience caused us to have to have a 93rd do...do not send out newbies alone

Report a concern   December 13, 2018 — Rated 5 out of 10 by M.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Rug did not seem to be cleaned very well. Looks dull with some small spots remaining. Does not compare to previous cleanings from you where I was quite pleased and satisfied.

Report a concern   December 13, 2018 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

On time. Tech was friendly, informative. You have a good person there and hope you will appreciate him and his service. Well trained. My carpet is old and he did a good job to help bring it back to life.

Report a concern   December 13, 2018 — Rated 9 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Prompt professional service.
Thank you and God bless.
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