Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84673 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 18, 2018 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

You cleaned the grout that we thought wouldn't clean

Report a concern   December 18, 2018 — Rated 10 out of 10 by Amanda Carrera Zerorez Phoenix
What do you like about our products and services?

Our technician was very professional and thorough. Our tile looked great after the cleaning and I believe our carpet would have been if it wasn't so worn.

Report a concern   December 18, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Prompt, great work ethic and very friendly.

Report a concern   December 18, 2018 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

On time quick and very good friendly and professional cleaning.

Report a concern   December 18, 2018 — Rated 7 out of 10 by A.E. Zerorez Phoenix
What could we do to improve?

When there was a mix up in my service date the company was able to still squeeze me in at a time that met my needs. The service person was very polite and professional. He let me know that he probably couldn't get all the dirt out of my couch, did a sample area and didn't charge me for the work. I was not happy with the outcome of two out of three pieces, but in all fairness it's largely my fault for not getting them cleaned often or soon enough.

Report a concern   December 18, 2018 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

No spots have returned yet.
Young men were very professional and were finished in an hour.
Carpet is soft and no chemical smell.

Report a concern   December 18, 2018 — Rated 2 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Zerorez cost more than our regular carpet cleaner -SunSteam and we don't think it got as clean.

Report a concern   December 18, 2018 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Service was fast. I was actually waiting to respond as I wanted a bit of time to see if the stains on my carpet would reappear.

Report a concern   December 18, 2018 — Rated 7 out of 10 by J.P. Zerorez Phoenix
What could we do to improve?

I love the no chemicals but if needed for odor removal I havent found that the treatment is effective

Report a concern   December 18, 2018 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

The representative was neat, clean, pleasant, informative, showed up on time and completed the job in a timely fashion.

Report a concern   December 17, 2018 — Rated 10 out of 10 by Ray Ortega Zerorez Phoenix
What do you like about our products and services?

very clean very polite worker did very good job cleaning rug n was on time

Report a concern   December 17, 2018 — Rated 10 out of 10 by B.P.L. Zerorez Phoenix
What do you like about our products and services?

Your method and products have cleaned my carpets better than any other carpet cleaner I have used. I am very impressed and pleased with your services.

Report a concern   December 17, 2018 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

The service representatives was very polite and helpful. He made sure I was going to get the job done as possible. The products that were used did a great job. I will let everyone I know that this is a great company to have come clean your house. Everyone I talked to was so helpful and friendly. Thanks again.

Report a concern   December 17, 2018 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

My carpets are clean and look great but that it not why I am so impressed with Zerorez. What impressed me most is how positively Louis spoke about your company. He talked about the support and extra benefits/perks that Zerorez provides to their employees. He discussed how he feels valued and appreciated by his management. This is why I will be a loyal customer of Zerorez for life.

Thank you for your efforts to make your employees feel appreciated.

Report a concern   December 17, 2018 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Thank you so much!! It was a great experience and our technician was very thorough, professional, and kind

Report a concern   December 17, 2018 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

first time user. Friendly and on time

Report a concern   December 17, 2018 — Rated 10 out of 10 by Crystal Mangus Zerorez Phoenix
What do you like about our products and services?

Scheduling was very easy. Our tech was fast and friendly. Our carpet looked great afterwards. The tech mentioned that sometimes cleaning your carpets will bring up old smells but this didn't happen at all for us. I would use them again.

Report a concern   December 17, 2018 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Very good job and service. He was very timely. Thanks.

Report a concern   December 17, 2018 — Rated 10 out of 10 by kathryn ulik Zerorez Phoenix
What do you like about our products and services?

quick and very good results

Report a concern   December 17, 2018 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

I had my floor cleaned and it always looks great after its done.

Report a concern   December 16, 2018 — Rated 0 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cost is in question. The edges are not clean. I am waiting for a call from Patty.
I also expect a receipt not a quiz.

Report a concern   December 16, 2018 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

MY carpets looked and smeledl Great.The Technician was professional , and friendly. He explained everything .

Report a concern   December 16, 2018 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Up front pricing, quick availability, easy to book, and a friendly, professional technician who did a great job. Thank you!

Report a concern   December 16, 2018 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

Everything was thoroughly explained to me. The technician was extremely polite.

Report a concern   December 16, 2018 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Len, the service tech, was very good. He did a good job and was very nice.

Report a concern   December 16, 2018 — Rated 8 out of 10 by R.K. Zerorez Phoenix
What could we do to improve?

It was way wetter then I expected and took at least 4 hours t dry. It’s really too early to rate you fairly. I have to see if it stays clean unlike your competitors . Thank you

Report a concern   December 16, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The representative was polite and explained the process thoroughly.

Report a concern   December 16, 2018 — Rated 1 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Steve our service guy was nice and knowledgeable but the cleaning treatment only really got the surface dirt. We have new pet stain resistant carpeting due to our dogs and had several urine stains that were deep down. The Zerorez treatment did nothing to remove the stains or the odor. After the cleaning, we could smell the urine stains even worse. I actually pulled the carpeting back and the pet urine was still in the bottom of the carpeting but never penetrated the padding. We will have to look for a different type of cleaning I guess to get the stains and the odor out. I was really hoping for better results for as much as you advertise your cleaning process. I can’t say that I would have Zerorez back based on this experience.

Report a concern   December 16, 2018 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Yes

Report a concern   December 16, 2018 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Awesome job!


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