Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86008 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2019 — Rated 10 out of 10 by Sheree Faulkner Zerorez Phoenix
What do you like about our products and services?

The fingernail polish was completely removed

Report a concern   March 26, 2019 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Carpet comes up clean with no residue

Report a concern   March 26, 2019 — Rated 10 out of 10 by Judy Auvil Zerorez Phoenix
What do you like about our products and services?

Representative was very polite. Floors were left VERY clean. Thank you!

Report a concern   March 26, 2019 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

Radio

Report a concern   March 26, 2019 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Good job

Report a concern   March 26, 2019 — Rated 0 out of 10 by H.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Please call me at Phone number removed 0r Phone number removed and I will explain in detail why I am very unhappy with the end results of my carpet cleaning experience. I also plan to call your organization with my complaints.

Name removed

Report a concern   March 26, 2019 — Rated 1 out of 10 by T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet was cleaned and sealed last week. The heavy traffic areas are already back. Plus, we can see spots the cleaner didn't even try to remove. My first service with zerorez was exceptional. This one wasn't even close. The service rep was kind but the results 3 days later is disappointing.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Michael Hooks Zerorez Phoenix
What do you like about our products and services?

The service was great. My carpet looks and smells great. The technician was awesome. Very professional and personable at the same time. I’ll see you guys again in six months to a year.

Thank you so much
Michael Hooks

Report a concern   March 25, 2019 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Excellent job on my tile/grout/carpet. A little less "hard sell" type stuff from the dude would have been nice, but part of it was likely that he had a trainee with him.

Report a concern   March 25, 2019 — Rated 7 out of 10 by K.A. Zerorez Phoenix
What could we do to improve?

The extras you charge are way more than others. I went from 200 to 314 not happy

Report a concern   March 25, 2019 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

On time & did a good job.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Patricia Cox Zerorez Phoenix
What do you like about our products and services?

I loved my carpets after Zerorez cleaning, they never looked so clean before since we moved into the house 2 yrs ago. They did a great job!!!! The price was just perfect/affordable and I am very satisfied, also I am gonna call them again. Thank you very much.

Report a concern   March 25, 2019 — Rated 0 out of 10 by A.T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Good afternoon,

I understand that zero res uses an enzyme water that leaves no residue. Our carpets may be difficult to clean, or because of the pile, maybe they cast shadows. It appears that they have a residue left behind on them. They don't appear clean. The technician did take a brush to the doorways and as he wiped them - there was a substantial amount of dirt on the white cloth.

I clean my own carpets at home with a consumer cleaner - I just use water and go over the carpet several times - my carpets are champagne and do get clean

I think that we used your service before and I recall the same outcome.

Thank you

Report a concern   March 25, 2019 — Rated 10 out of 10 by Jim Fox Zerorez Phoenix
What do you like about our products and services?

Good service,quality,cleanliness

Report a concern   March 25, 2019 — Rated 10 out of 10 by Bemis Eshbaugh Zerorez Phoenix
What do you like about our products and services?

The technician was very thorough, answered all questions and finished in good time.

Report a concern   March 25, 2019 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

I love that they use a natural cleaning solutions.

Report a concern   March 25, 2019 — Rated 5 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cleaning went great but I think it is not ok when I am charged for a full price of a room even tho only 16 to 32 square feet are cleaned in 3 of my carpeted rooms. And to go from $400 in my prior cleaning with you guys to almost $900 when the same areas were cleaned. Doesn't make any sense to me.

Report a concern   March 25, 2019 — Rated 9 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Very professional personal

Report a concern   March 25, 2019 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Great service and very professional, efficient and completed to my satifaction!

Report a concern   March 25, 2019 — Rated 10 out of 10 by Jeff Tompkins Zerorez Phoenix
What do you like about our products and services?

The carpet doesn’t have that crunchy, detergent feel to it afterwards.

Report a concern   March 25, 2019 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The soap-free clean is amazing/ Carpets are clean and fresh every time.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Monica Deyoung Zerorez Phoenix
What do you like about our products and services?

Outstanding customer service and the tech was so nice and professional! No smell to the carpet and every stain came out with no issues. I have been using Zerorez for years and wouldn't trust anyone else with my floors. He even game me little footies to wear until the carpet was dry. Don't look anywhere else...just use the best the first time! Zerorez is amazing!!!

Report a concern   March 25, 2019 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Always do a thorough professional job.

Report a concern   March 25, 2019 — Rated 10 out of 10 by Dr. Steven Sabatino Patti Sabatino Zerorez Phoenix
What do you like about our products and services?

Absolutely the best service person for carpets we have ever had. Professional and did the best job ever.

Report a concern   March 25, 2019 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Zerorez does a thorough job of cleaning our carpeting. The carpets stay cleaner, longer just as their advertising claims.

Report a concern   March 25, 2019 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

On time, quick and did a great job!

Report a concern   March 25, 2019 — Rated 10 out of 10 by Jeanne Dye Zerorez Phoenix
What do you like about our products and services?

No chemicals. Easy to make appointments. Friendly staff and technicians.

Report a concern   March 25, 2019 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Technician dressed professionally. He cleaned my carpet to my satisfaction.

Report a concern   March 25, 2019 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

My guy was very nice and professional. He did an excellent job. I would for sure use again.

Report a concern   March 24, 2019 — Rated 10 out of 10 by Penny Hieb Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and knowledgable. He skillfully removed paint stains I was afraid were set into the carpet for life. I could not be any more pleased with the quality and service.


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