Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86008 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 3, 2019 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Representative Chris was professional and did a wonderful job making my carpet look brand new.

Report a concern   April 3, 2019 — Rated 10 out of 10 by Doreen Anderson Zerorez Phoenix
What do you like about our products and services?

The technician was on time, did a fantastic job, it was just a great person and very professional!

Report a concern   April 3, 2019 — Rated 10 out of 10 by Julie Van Dyke Zerorez Phoenix
What do you like about our products and services?

Very prompt and professional! They did a fantastic job!

Report a concern   April 3, 2019 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Your employees are are very professional. Jeff was awesome committed to his work, worked fast with a lot to do. But still did a fantastic job. Thank you Jeff for a job well done. Since I used Zero Rex I have told my family and friends to always put .Zero Rez number 1 and they will not be disappointed. Keep up the good work. Thank you for your excellent service.

Report a concern   April 3, 2019 — Rated 10 out of 10 by Sylvia Swale Zerorez Phoenix
What do you like about our products and services?

Your men were extremely friendly, polite and handled the job professionally. Happy with them and work done. Thanks again for a job well done.

Report a concern   April 3, 2019 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Professional service and friendly, hard working technician. Very satisfied with the results.

Report a concern   April 3, 2019 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The technicians were very polite and thorough. I am pleased that there was no chemical smell, the carpet was not "crunchy" after it dried and it was clean.

Report a concern   April 3, 2019 — Rated 10 out of 10 by Yvette Quintana Zerorez Phoenix
What do you like about our products and services?

It was an easy experience and Technician Rob was professional and informative.

Report a concern   April 3, 2019 — Rated 10 out of 10 by Brian Johnson Zerorez Phoenix
What do you like about our products and services?

Michael, I believe his name was, was professional, neat, educational and very very nice. The service performed was excellent

Report a concern   April 3, 2019 — Rated 0 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The areas where feet rest in front of chairs still there.
The areas where the dogs lay still show.
It's like they were not even cleaned. So disappointed, I had high hopes and trust for the service advertised.

Report a concern   April 3, 2019 — Rated 10 out of 10 by Mark Freidman Homeowner Zerorez Phoenix
What do you like about our products and services?

While I own a rental property in Phoenix, I live in another city. I used ZeroRes to clean the carpets and the report from my real estate agent was that they did a good job. Moreover, they were very easy to work with. We set up the services over the telephone, they took great care to explain the process to me, explain costs etc., and they called to re-schedule the services to an earlier time, which worked out better for me.

In all, they did what they said, they followed through completely, and made it easy for me to not worry that the job was done correctly.

Mark F.
Houston, Tx

Report a concern   April 3, 2019 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

the result. Your staff was able to get a strong cat smell out of my home and they were extremely friendly.

Report a concern   April 3, 2019 — Rated 8 out of 10 by D.W. Zerorez Phoenix
What could we do to improve?

I never give any survey an excellent rate so an 8 is all you will from me.

Report a concern   April 3, 2019 — Rated 10 out of 10 by Peggi Paredes Zerorez Phoenix
What do you like about our products and services?

My carpets are actually clean!! I have my carpets “cleaned” every six months. Zerorez is the first company to actually get them clean! Thank you!

Report a concern   April 3, 2019 — Rated 10 out of 10 by L.E.W. Zerorez Phoenix
What do you like about our products and services?

The communication is excellent and my carpets look new. Best company I have ever used!

Report a concern   April 3, 2019 — Rated 1 out of 10 by S.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The service technician was in my home for maybe 20-30 min to clean 3 rooms of carpet. Unless you guys have some state of the art device that is not available for any other companies that can extract dirt that quickly I would say my carpets didn't really get cleaned. For all the positive reviews and radio ads I hear pertaining to how great you guys are I feel as though I was misled or one of the not so lucky to have had a bad experience (which happens). I feel the amount I paid was not warranted for the service I received.

Report a concern   April 3, 2019 — Rated 10 out of 10 by Beverly Moncrief Zerorez Phoenix
What do you like about our products and services?

Great, prompt service. Did the job and results were clean rugs, furniture and carpets.

Report a concern   April 3, 2019 — Rated 5 out of 10 by A.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Had you guys come out to do one room in the house. its probly 12x15, it's the den where all our toddlers toys are. Payed extra for pet formula I think total was 175 and it still smells in there i think it's even worse then it was before you came out. We thought it would all come out the house is only 8 months old from its finish build so it's not old carpet. Maybe try and come back out next time spend alittle more time tryn to get it out.

Report a concern   April 2, 2019 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Thorough service

Report a concern   April 2, 2019 — Rated 10 out of 10 by Scott Hendricks Zerorez Phoenix
What do you like about our products and services?

Your techs were very personable and professional. Explained everything to me in detail and when they completed the cleaning. He went over each room and pointed out what was done. He answered any questions with honestly and completely.

As for the carpets, They came out better than expected. I was very satisfied with the outcome.

I would recommend Zerorez to everyone.

Report a concern   April 2, 2019 — Rated 10 out of 10 by C.Z. Zerorez Phoenix
What do you like about our products and services?

Always love when my carpets are cleaned by Zerorez!

Report a concern   April 2, 2019 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Service reps were very professional and competent.

Report a concern   April 2, 2019 — Rated 10 out of 10 by Nancy Felstein Zerorez Phoenix
What do you like about our products and services?

fast excellent results removes stains beautifully drys quickly. I was called before they were arriving and the job was done so fast I could still complete my daily chores. This is the second time I have hat them into my home. I was so impressed with the results I gave away our carpet cleaner. It just makes better sense for us not to hassle with doing an inferior job ourselves and taken much longer to dry. To have zerorez come do a great result for a very fair price and be gone leaving my home very clean.;

Report a concern   April 2, 2019 — Rated 10 out of 10 by Michelle Blincoe Zerorez Phoenix
What do you like about our products and services?

Zerorez has cleaned our carpets for a second time. Zerorez offers a great price and great service. Our carpets are extremely clean and we will use them again!

Report a concern   April 2, 2019 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

Your water....plain and simple.

Report a concern   April 2, 2019 — Rated 9 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   April 2, 2019 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

The tech was prompt-early actually and did a very good job !

Report a concern   April 2, 2019 — Rated 10 out of 10 by Debra Calder Zerorez Phoenix
What do you like about our products and services?

Technician was on time. Knew his job, explained what he was going to do. Completed the job in a nice amount of time. job looked good. He was clean and polite, well spoken.
Thanks

Report a concern   April 2, 2019 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

On time, very professional & courteous! Did a great job on some stains I was worried would never come out and they did! Definitely recommend and will use again!

Report a concern   April 2, 2019 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals used. Friendly, professional service. Service techs cleaned some extra areas of flooring as requested by customer.


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