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based on 86008 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It cleaned my carpet very well
The cleaning tech was great. He did a fantastic job and clearly explained his work.
The technician was knowledgeable and hard working. He was friendly and did a great complete job.
Great job. Carpets look good. Friendly and good customer service for the guys that were here
Nice crew thank you
Great service from our technician and the carpeting looks and smells great. Thank you.
please keep your time commitment windows; i waited past the window of time, and was offered the cleaning of an additional room for my inconvenience... luckily, i was able to be home this day, otherwise i would've had to cancel. don't let previous clients ADD rooms to their previously made arrangements, which then has a domino effect and makes me an unsatisfied customer, free cleaning of a room or not.
I was delighted with the efficient and pleasant service I received on the phone when I called to reschedule my appointment.
The tech that came to the house was polite and professional, and had all the tools to redo my quote on the spot. No pressure or upselling; fast and friendly service.
already filled out a feedback request form
On time.
Technician cleanly dressed.
Specifin info on what will be done and expected outcomes.
Nice and clean without soap residue that destroys the fiber which also will collect dirt!
The crew was on-time, courteous and professional. Would definitely recommend!
Your carpet cleaners were the best!
I heard about your company on 104.7. My friend Ted Becker also used your company several years ago. He said the cleaner rep was there all day and made his carpets look new. The rep that did my house was very nice and polite but was there just over an hour to do all 5 bedrooms. I was hoping the traffic marks would not be as noticeable but it is the same or possibly worse because it brought the dirt to the surface more. And I paid 75.00 for pet odor treatment in 1 bedroom and it's still noticeable. I wish I would have just used that money towards new carpet.
Service techs were great! Very professional! They explained everything they were going to do, and they cleaned up everything when done.
I did have some pet urine on my carpet which is the reason I called Zerorez and they got me to spend an extra $40.00 to use a treatment solution and I still have a faint urine odor on my carpet. The only explanation I did not get was that it was NOT guaranteed that the treatment solution would work. That being said, I would definitely use Zerorez again, I would just have to ask more questions and get better explanations of services used before agreeing to spend more money. My carpet does look amazingly clean and it did have some spots after 3 years of not being cleaned so all in all - job well done!
Well trained staff
Very professional!
Professional and great results!
Very professional. Great smelling, cleaner took his time and did a great job.
I really appreciated the use of corner guards to protect the paint on our walls. I also appreciated the water demo to show how the zerorez process works.
No odor---dries quickly,
Excellent customer service from technician with clear expectations. Job done well and efficiently. Floors look great.
Everything.
No chemicals and people cleaning were very considerate and did a great job
First time user and was pleased with ease of scheduling, technician was professional, and the result was great. He was fast and knowledgeable about the job. Personable too.
Very efficient service. Got out all the dirty areas. Friendly service.
When I really got down to the carpet, the edges of the carpet were not clean. There was still dirt and dust. I am not saying that service was terrible, but for the price that I paid I expected the carpets to be fully dust and dirt free. They were not. All of the main walking areas were great. The edges not so much.
The techs were great. They were professional and knowledgeable. Price was also very reasonable
Very knowledgeable tech..very polite.
Best cleaning job I have had yet. And super impressed with the cleaning of my travertine shower.
Online scheduling made it a super easy process. The tech arrived on time and went over the process and pricing before he started. Carpets look good as new!