Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86008 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 6, 2019 — Rated 7 out of 10 by L.A. Zerorez Phoenix
What could we do to improve?

The service gentleman was awesome. Price was ok, though there is better out there. The carpets were crunchy and they are not supposed to be...thought that was what you guys advertise? I hope I don't see the stains come back.

Report a concern   April 6, 2019 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

They were prompt and did a great job.

Report a concern   April 6, 2019 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Safe

Report a concern   April 6, 2019 — Rated 10 out of 10 by Thomas Bostwick Zerorez Phoenix
What do you like about our products and services?

Friendly and great service and GREAT cleaning job.

Report a concern   April 5, 2019 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

I like the way my carpet feels after your cleaning. The stains come out and your cleaning crew is always friendly.

Report a concern   April 5, 2019 — Rated 10 out of 10 by James Morris Zerorez Phoenix
What do you like about our products and services?

Brandon was excellent, he took the time to explain what he was doing and did a great job. He was very respectful and knowledgeable in his job. We will use Zerorez and Brandon again if possible when needed.

Report a concern   April 5, 2019 — Rated 10 out of 10 by Matt Thornton Zerorez Phoenix
What do you like about our products and services?

Fantastic job thank you !

Report a concern   April 5, 2019 — Rated 10 out of 10 by B.J. Zerorez Phoenix
What do you like about our products and services?

Quick and easy

Report a concern   April 5, 2019 — Rated 10 out of 10 by Erika Hazen Zerorez Phoenix
What do you like about our products and services?

David and Lacey were professional and courteous. They cleaned 4 bedrooms and a master closet so quickly. The carpets were 90%+ dry within 6 hours.
They are so clean today!!

Report a concern   April 5, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals. Great job. Professional and respectful.

Report a concern   April 5, 2019 — Rated 10 out of 10 by Sherry Sobolik Zerorez Phoenix
What do you like about our products and services?

Efficient and friendly service. The service man did a great job and was very professional.

Report a concern   April 5, 2019 — Rated 10 out of 10 by Kathy McHugh Zerorez Phoenix
What do you like about our products and services?

Employee was very professional, worked hard and rugs look great!

Report a concern   April 5, 2019 — Rated 10 out of 10 by Shane Everitt Zerorez Phoenix
What do you like about our products and services?

The professionals at Zerorez are unparalleled and no other cleaning company can rise to the standard. I appreciate the level of service and care each skilled technician has with each service order. Calling out our last tech Austin specifically for his kindness and his intensity to want to fix the mess Stanley Steamer left at my Mother inlaws home. I have only used Zerorez and will only use them for our family.

Report a concern   April 5, 2019 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Always do such a great job. Very professional

Report a concern   April 5, 2019 — Rated 10 out of 10 by Taylor Jennings Zerorez Phoenix
What do you like about our products and services?

The tiles came out great and the technicians were polite.

Report a concern   April 5, 2019 — Rated 10 out of 10 by H.Z. Zerorez Phoenix
What do you like about our products and services?

THE SERVICE IS SIMPLE, EFFICENT AND DOES WHAT IT SAYS IT WILL DO....CLEAN THE CARPET. THE TECH WAS SO PROFESSIONAL, LISTENED AND DID A GREAT JOB.

Report a concern   April 5, 2019 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

Carpet is clean and stays clean longer.

Report a concern   April 5, 2019 — Rated 0 out of 10 by D.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I wish I would have taken pictures, I won't be back down in the valley until the afternoon of the 10th of April. I will send you pictures then. The house is going to be put for sale soon and the carpet will need to be alot more presentable than it is now.
The young man that cleaned the carpet said it would look better when it dried but actually looks as bad or worse. The traffic areas are terrible, I'm not really sure without chemicals whether these dark areas will come clean. I will send you pictures and you can decide if there is anything you can do than.
Thankyou for your response,
Name removed

Report a concern   April 5, 2019 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

the guys were fast and efficient, ad the carpet looks great!

Report a concern   April 5, 2019 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Customer service is always wonderful and cleaning is amazing! My grout is back to its normal color and the carpets look like new. The man doing the job was very kind and communicated greatly.

Report a concern   April 4, 2019 — Rated 10 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

Chris was awesome!
Great job!

Report a concern   April 4, 2019 — Rated 8 out of 10 by D.H. Zerorez Phoenix
What could we do to improve?

When scheduling, I was unaware of how long it would actually take for the cleaning and felt that maybe an estimated time of how long it would take would have been nice as I may have tried to schedule an earlier start time, even though he was late due to an issue, I did receive a call to late me know about 10 min before the end arrival time that he would be late.

Report a concern   April 4, 2019 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

The technician that came to clean my carpet and tile did an excellent job. He was so thorough and worked very hard.

Report a concern   April 4, 2019 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

always had great service

Report a concern   April 4, 2019 — Rated 9 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

Listened to what I needed and did a good job.

Report a concern   April 4, 2019 — Rated 9 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Very polite, efficient and knowledgeable technicians.

Report a concern   April 4, 2019 — Rated 10 out of 10 by Carol Benford Zerorez Phoenix
What do you like about our products and services?

Great cleaning job. Realistic prices, Steve was the best.

Report a concern   April 4, 2019 — Rated 1 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Left my carpets crunchy. Unlike what they claim on the radio won’t happen.

Report a concern   April 4, 2019 — Rated 10 out of 10 by Toni Luellen Zerorez Phoenix
What do you like about our products and services?

Done an amazing job!! He got stained spots completely out!! Way to do a job!!!!

Report a concern   April 4, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The technician was knowledgeable, reliable and courteous. The carpet looks and smells great. It dried easily. I’m very pleased.


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