What our clients think of us!

Professional service. Will definitely use again for other cleaning needs

Service Tec, was very courteous and excellent preforming his duties. The procedure is of high quality.

No soap residue is definitely a plus. Beyond that it is unbelievable how clean the carpet is! In addition, ZeroRez service rep, Lucas was so polite and professional. He made sure all our concerns were met and did a thorough job. Will definitely use ZeroRez in the future.

Technicians were professional and efficient.

That your company uses water, rather than harsh chemicals, which could harm my family or the environment.

We have a lot of shadowing on the carpet. You can see where the orange cleaner was sprayed and not sprayed. There was no care to be sure everything was covered. Just seemed like more attention was given to getting done than the quality of the job. Mentioned he would be done in 45 minutes. 219.00 is a lot of money to be spent on a rushed 45 min job.

Price was steep, unforseen up charge for large room felt like a money grab. All things in was pass on to recommends. However the tech was well trained, polite, and good with communication, for this reason when I call zerorez back out I will request Johnathan again.

the professional way you are greeded and the knowledge of your personnel and the products that are used.

I will be honest with you it seemed like the carpet just got wet. My other carpet cleaner that uses hot water and soap cleaned 100% better. I have taken pictures and I am having my normal cleaner for 50 bucks for a 1 bedroom be so much cleaner. I get the carpets cleaned every other month. Zerorez unfortunately did not do what I expected. I’m a Director of Rooms for Hilton Hotels. Either the machine was broken or something just was not working. The staff of guys very nice.

Name removed

I was very pleased with the service the guys were AWESOME they were very friendly and professional they went above and beyond what I consider Great service I would not ask for anyone else in the future I am sold on a scale of 1-10 I would venture out to say they were a 20!! My carpet was awful but they came in and worked very hard to clean it and make it look like new thanks again guys you two are Amazing!!

When the job is finished you can tell it, it makes the carpet look almost new. The drying time is GREAT. The price is just about right.

THe people that come to clean your carpets are on time and are really nice. They try their best to do an excellent job. No Soap residue!

Not as expected and some what disappointing. The guy took no time at all—he got done all 3 rooms too quickly. The way he cleaned was different from my friend told me(who recommended)how gets done, also, I was told will take 4-6 hours dry but with air and fan on still damp next day and carpet feels stiff/hard after dry.

Promptness, knowledgeable and my carpet looks great. Plus, it dried in about 6 hrs. Aaron did a fabulous job.

Using water to clean carpets.

Service was very well done, and my technician was very thorough and very nice.

The entire was polite, knowledgeable and respectful of my time. My technician was amazing. I will highly recommend and use you again in the future.

Carpet & tile look much better after ZEROREZ!!

Starting with the call in to schedule an appointment is done with ease. I asked to be the first call of the day. No problem, done. Richard the tech set up the house to make sure no walls or furniture would be damaged. He did a great job. Very satisfied with Zerorez have used them for 12 yrs.

Just thought more stains would come out of the carpet

The process was quick and left our carpets looking so much better. The cleaning specialist Paul was very pleasant and informative. He explained the process to us and went about cleaning without delay. Thank you for a job well done.

Carpets look great...Michael did a wonderful job and was very knowledegable....there was no sticky residue or strong odor and carpets dried fast...I have already recommended to all my neighbors. Thanks Michael and Zerorez!

You always do a good job & Aaron was very professional about his work !!

Excellent service

Tech takes pride in work and pays attention to detail. Always professional and always nice and clean!

Your associate called and showed up a couple of hours early. Very nice guy - did the job quickly - no problems. Much appreciated.

1. Improve the Company’s back office processes, including ability to answer the phone (I was on hold for 15 minutes before giving up). 2. Re-evaluate some pricing, especially pet urine removal pricing. It doubled the price of the quote I received to do the job. I fully would expect a premium; but not to that degree. Of course I don’t know, but my guess is that the solution that was used is an internal recipe, and is charged out at a high profit. Everyone is entitled to profit, but I believe you would sell a whole lot more of that specific service if it was more reasonably priced.

Made my carpet look brand new.

This experience was quite pleasant and the service technician was very polite, knowledgeable, and did not give any unreal expectations. However, I had an issue on my last service where I felt the carpets were not cleaned as effectively as could have been. And when I called back I was advised that the tech stated in his paperwork that the carpets were 5+ years old when we had advised him that the carpet was barely one year old. This left a very sour taste in my mouth. Although Zerorez did offer to come out and inspect and reclean, if necessary, we had already moved all furniture back which was quite the undertaking. Not wanting to go through moving the furniture again, we opted for the service credit. In hindsight, I should have had them clean it again. But that’s beyond the point of the tech knowingly falsifying his paperwork to, what I feel, was to cover up a mediocre cleaning.

The tech was very informative and helpful. He got out the stains that we thought were in there for life.The whole process was quick and easy.

Thank you.
Bud and Linda.