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based on 86008 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I didn't like being up sold I wasn't home and it was over the phone. I fell for it and should not have. I had an older dog who peed on the carpet. I remembered that I had pee resistant padding after I agreed to the extra charges. I paid too much for the cleaning.
Lewis explained the process of cleaning my couch & he did a great job. I will use Zerorez again when I have my tile floors cleaned.
Timely service, convenient website, good results.
Easy to schedule. Makes things right.
did a great job and very friendly
Quick, friendly and all around great work. We will have Zerorez here from here on out, only!!
No chemicals. The technician was friendly and professional.
Punctual and efficient!
Clean feel...soft after completion
Good service
the technician was very, very awesome he worked extra hard to get the hosing to a 3rd floor condo, He did an outstanding job.
The Tech. did a great job. He was very polite and professional.
I do not like the "2 days in advance" time slot system. I already had to take a day off, since you wouldn't tell what time the tech will arrive. And then I would have opted for a morning cleaning so I'd have time to put the furniture back same day and not have to take a second day off.
Your "2 days in advance" actually didn't work for me. So next year, if not given better scheduling, I may go with a different company.
Now having the dirty water left in the carpet and it isn’t as stiff when finished
Carson was our Zerorez tech and did an excellent job. He was very respectful to my husband and me and also respected our home.
The two gentlemen were very nice, efficient & made sure our requests were met.
Friendly, fast and did an Awesome Job. Carpets look Great.
This is the first time I've been disappointed in your service. My bedroom carpet looks like it wasn't cleaned at all. The same goes for my area rug and it still is buckled. I've always been willing to pay the higher fees because of the quality of your work and I would recommend you to my friends. I don't feel that way now.
non toxic
Great reservation people on the phone! Excellent worker sent to my home (Jeff). The work was finished in no time.
Staff was friendly and efficient.
Thank you Michael c for doing a wonderful job, my carpets look great! I appreciate the time you put into them to get the stains out.
Very professional, timely good communication and attention to detail
Professional service tech worked quickly and the carpet looks great!
Excellent service and friendly techs!
The whole deal and especially the results
They did a great job! Especially Sidney
The tech was fine. Overall, I have had much better experiences with a local company. We have great quality carpet,apprx 4 yrs old; don’t wear shoes upstairs on it, etc and within a few days of cleaning it with zerorez, it looks back to the same. My local company does our stairs and bedroom (which is really 2 feet on either siDe of the bed because our furniture is large- and it runs us $85. So, for almost twice that.. I’m just not thrilled with the aftermath and would not be using again.
I like the water process that leaves no residue.
I was very please w/your service & product. The technician did a great job. Very friendly & efficient. I will call for another cleaning in a few months.
Great results on my very old carpet! Great service technicians Friendly and professional!