Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Joan Rourke Zerorez Phoenix
What do you like about our products and services?

The Two Techs that showed up (David and Dillon) did a great job.
Both young men are great representatives of your company.
Thanks guys for a great job. Larry Rourke

Report a concern   February 15, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Technicians are professional and friendly. Always on time and do a great job.

Report a concern   February 15, 2019 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

First time I've used it, but Paul was very helpful and answered all our questions.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Stephen Case Zerorez Phoenix
What do you like about our products and services?

Friendly, Professional, Done right the first time.

Report a concern   February 15, 2019 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Prompt arrival and good customer service

Report a concern   February 15, 2019 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   February 15, 2019 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

Anthony did a wonderful job. Explained everything he was doing. No chemical smell when he was done. Carpet was so soft when dry. I will use them again.

Report a concern   February 15, 2019 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

I have clean carpets the spots are removed and a very helpful friendly technician I will call you again and I will recommend you

Report a concern   February 15, 2019 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

your techs were skilled, worked quickly, were friendly and polite - good customer service- and put everything back that they could.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Laurie Erhardt Zerorez Phoenix
What do you like about our products and services?

How professional your workers are. They don’t high pressure for more sells. The results are beyond compare to other companies.

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

The products are great and no after smells.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Stephanie Nygard Zerorez Phoenix
What do you like about our products and services?

The technician was so friendly and informative. My carpets feel clean and soft.

Report a concern   February 15, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The carpets look so much better now that they have been cleaned. I have used Zerorez a few years ago and the carpets stayed nice for quite a while. With two dogs running in and out I was ready to have their main living areas cleaned. This time I chose to use the protective coat on these areas. So far i don't really care for the crunchy feeling of the carpet with this coating on it. We will see if it helps with repelling the dirt.
Thank you !

Report a concern   February 15, 2019 — Rated 10 out of 10 by Tracy Chapin Zerorez Phoenix
What do you like about our products and services?

Everything about my appt went smooth. Your service tech went above and beyond. He made sure to set my expectations on the pet oder. He was patient while I put my pets outside. The carpet looks great. They were right on time as well.

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The gentleman that did the service was very positive and explained exactly what he was going to do and he did an excellent job. I would not hesitate to use Zerorez again.​

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Grest service,on time and did a great job,big difference thanks Zerorez

Report a concern   February 15, 2019 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

Great customer service. Listens to cusstomer and carpets look great.

Report a concern   February 15, 2019 — Rated 0 out of 10 by J.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets don't look any different than before cleaning. Pat's cleanings from other companies had much better results.

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Good communications
Courteous technicians
Very fair prices
Great job on the carpet!

Report a concern   February 15, 2019 — Rated 10 out of 10 by Kristin Krakowiak Zerorez Phoenix
What do you like about our products and services?

My carpet is always looking awesome after the technician leaves.
Also the technicians are always so nice and work hard!

Report a concern   February 15, 2019 — Rated 5 out of 10 by E.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Everything was great except that the carpet took way longer to dry than expected. I was told 4-6 hours, but it took about 15 hours. Also, we went back with the black light and a lot of the ‘puppy accident’ spots that I wanted cleaned were better but certainly not gone. Lastly, the carpet smells funny a sort of creepy as between puppy and mildew. The technician that came out was nice and efficient and said that the carpet was in really good condition and that the puppy spots were minimal, so I guess I thought they would be fully cleaned. He did get an old red stain out from my children’s kinetic sand and I was impressed by that. I left a really good review on Facebook when it was first done, but it was still wet and I wasn’t able to see or smell the final product. All in all it wasn’t a bad experience, but I wasn’t wowed. I don’t want anything to “make it right”. I Just think you should hear the constructive feedback.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Marisa Zarracina Zerorez Phoenix
What do you like about our products and services?

The only carpet cleaning company I will ever use

Report a concern   February 15, 2019 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Customer service was amazing. He was nice and very thorough. Very pleased with the result!

Report a concern   February 15, 2019 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

The service was on-time, the technician (Terrell) was polite and very personable, and my carpets look fantastic.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Linda Haws Zerorez Phoenix
What do you like about our products and services?

I enjoy the efficiency that the technician was able to take care of all of my carpet cleaning in such a good fast time. I had the pet control and the protectant put on and it made my carpet smell so much better. and with the protectant put on it gives me the guarantee that my carpets will stay cleaner longer.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Susan White Zerorez Phoenix
What do you like about our products and services?

I used Zerorez several times on my carpet and will use them again in the future. Their service people have always been friendly, professional, expedient. Prices are reasonable and my carpet is gorgeous. I love the fact that it dries so fast versus those companies that use soap. Thank you!

Ps Just need you to bring a truck to
Payson.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Geoff Sanders Zerorez Phoenix
What do you like about our products and services?

They did an excellent job and very thorough thank you

Report a concern   February 15, 2019 — Rated 8 out of 10 by K.F. Zerorez Phoenix
What could we do to improve?

My technicians were amazing! They provided me with amazing service and were very professional. The carpets definitely feel and look cleaner, however... I noticed that my master bedroom had an odor to the carpets after being cleaned. This was the only room that had this issue and I had my entire home cleaned. I had already called the company to come back out (same day) and do a second treatment for animal urine (they came the following day). It worked, but after that second treatment is when I noticed the smell. I’m afraid of what it will cost for me to have them come out for a third time to fix the master bedroom carpet odor.

Report a concern   February 14, 2019 — Rated 0 out of 10 by S.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It was just a up sale. You promote of just the use of warer. Once your team member is here is just what can we upsale you to. I have a few pee spot on the a cuople areas in the carpet. But the was only having about 300 square feet. Was told it would take at least 3 to 3.5 gallons to really clean the area needed in each room. The spot are from a dog that is 9 lbs. which means little spots. I was told that each gallon was 65.00 per gallon. So now I am looking at about 400.00 dollars to clean about 300 spuare feet of carpet. I believe 125.00 per 100 square feet of cleaning is a little bit much. I just feel like my carpets were just rinsed out. I could have done that with my own carpet cleaner.
Thank you, but i don't believe there is anything you can do to make it right.


Privacy Policy