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based on 87577 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I always tell people to use Zerorez for carpet cleaning. Dries quickly and stays clean longer!
Friendly customer service. Great guy did my carpet. Chris was friendly and professional! All around excellent service!
Anthony was fantastic - explained everything and was very thorough in the work. Results are outstanding, and we will use you again..
Chad did an amazing job on our ceramic tile!
Generally speaking, it is your technicians that make you stand out above the rest. Every time I have ever scheduled for zero razz, the technicians it show up are always top notch and do an amazing job.
Quality and professionalism of person who treated our rooms.
Carpet wasn't even a little clean... had to rent a a machine to do the job right after. Tech was nice enough but instead of taking his time and getting out the grime he blasted through and just said that the carpet wes just old. I took before and after pictures and video of what a terrible job was done.
I can’t believe how well you removed the stains. This is 15+ year carpet and it looks great. Your technician was awesome. He had some pretty rough stains to deal with and taliked to me about what he was doing every step of the way.
Technician was friendly, fast and professional
Austin was great, friendly, very compassionate of my situation of the home. He had 2 rooms cleaned in a timely manner, including being early then scheduled appointment time.
I liked the text message verification of reminder appointment with the friendly phone call. I had to reschedule twice prior to appointment, the staff was friendly when I called to cancel rescheduling was very easy.
I was referred to this company, I will use again in the future. I was very impressed. Thank you.
Great customer service, professional, timely, and respectful. Services were great and our carpets look brand new!
Scheduling was easy and pleasant. Our tech arrived on time and was both friendly and professional. He worked quickly and efficiently. Our carpets look great!
It dries nicely. Carpet is soft and looks and feels clean.
Your services are thorough and professionally delivered. We have used your firm for several years and always are completely satisfied.
Great, timely service with friendly employees.
Joshua was amazing. Our carpet and tile look amazing. He was professional, knowledgeable and kind
The service provided by the tech, Joey, was exception. He was very professional, friendly and thorough. He spent extra time getting the carpeting on the stairs looking great!
Very thorough, courteous, and professional. Our carpets look great and dried very quickly. We r very pleased!
Not happy with results of the work. My carpet still looks dirty. I will take of it myself
Great service and products
Tyler was the best he was having trouble with the tile floors and kept going over them to get them.
On time. Nice job.
I have used you guys at least four times now and I am very happy with the cleaning and my carpets always look great.
There was an issue with pricing. I was given a quote through a series of text messages. I provided very specific information including pictures of the tags on the back of the rugs I wanted clean. I also stated that these rugs were 100% wool. The pictures I also sent stated that they were 100% wool. When the technician got here he said there was an issue because the quote I was given was for synthetic rugs. I was told it was going to be a significant price increase. Ultimately I spoke with the manager and she said they would honor the price this time. So when it was time to pay the bill the technician said it was $126 and I let him know that I was quoted $89. He explained that the 826 was due to the fact that he had put some sort of protection chemical on them. I had informed him that when I got the quote I wanted a basic clean. I didn't need any protection for the rugs because they were not in high traffic areas. Ultimately I did pay $89 which is great but the level of communication clearly needs Improvement.
My carpets went from old to new again thanks to Zerorez! They did an amazing job, were on time, efficient and easy to work with. No upselling, no gimmicks, just clean carpets! Thank you Zerorez!
The technician was prompt and courteous. He was very professional and thorough in his work.
We have never had a bad experience with Zerorez. You are the best!
Sue and Jeff S.
No chemicals
The technician was very polite and the reasonable rates.
Promt, knowledgeable, very professional technician (Jose) I will be using this company again
The guy that came was great, very attentive and even rehit a few spots. Only complaint is (I just bought this house) the carpets were crunchy and even after cleaning they still feel that way. But they are so much cleaner and I am happy, just wish the carpets felt softer.