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based on 87577 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like knowing ahead of time what the charges will be. Also good to know I can add treatments at time of service and not have to schedule technician to return.
Our carpet is very dense and our doggie hair seems to embed itself so that I can't get it all out with just regular vacuuming. The zerorez system eliminated much of the hair from deep down in the carpet.
Our technician, Devin, was very professional and did an excellent job. We will continue to have Zerorez maintain our carpets.
Betty H.
Ahwatukee Foothills
Products: I like the no chemical/soap, water based cleaning.
Service: The technician was courteous, patiently explained the process, options and provided recommendation for good carpet/tiles care.
Richard was great. Explained everything and educated me on cleaning. thanks
Effective
Not the wet crunchy carpet after
The service was great, the two technicians were so polite and nice. My floors look amazing.
Service is pricey.
Pre-service directions are not completely indicative of what to expect: I signed up for grout sealing and was not told that I should not walk on tile for 24 hours to allow it to cure; was told I could leave some items (electronics console; table) in area to be cleaned and move them during service so it'd be done in stages - that was not possible, I had to move the furniture while he was cleaning the area and walk in the dirty water - again, because once the grout sealant is on, not supposed to walk on for 24 hours.
Grout sealant application is just splashing product on floor and spreading it around with a flat mop; I'm sure that seals the tile, not so sure it get into and seals the grout and you charge $2 a square foot for that.
Technicians that are well trained and very professional and respectful.
Customer service from three beginning was great. The lady that scheduled my appointment was helpful and explained the process in details. When Joshua arrived he provided great customer service and did a great job on my carpets. I definitely will schedule with Zerorez as my only carpet cleaning company going forward. Thank you!
Love everything about zerorez!
Friendly quick service
The technician was polite, knowledgeable and efficient.
Very professional technician explained things very well!
Prompt, excellent service.
Technician Gary S was very professional and did a great job.
Thank you
The service was superb! I called and set the appointment date, explained how many rooms and the receptionist gave me the price. I was contacted the day before the appointment and given a window of arrival. The day of the appointment, I was called 20 minutes ahead of time to let me know the technician was on his way. The technician, Colton, was there just as I was told. He walked through the house first and explained the order in which he would clean and then reviewed the price with me before he started. He had the quoted price on his phone, and asked if I had any questions. His price was the exact same that the receptionist gave me. He placed corner guards along any walls or furniture that the hoses came into contact with, so I didn't have to worry about any damage. Afterwards, he gave me booties to wear over my shoes to inspect his work and didn't have any hesitation or qualms about going over an area a second time. He then suggested that I have a protectant placed on high traffic areas, which I did. It was not a high pressure sales pitch, but a suggestion to help the carpet look it's best for a longer period of time. I took him up on his suggestion and spent an additional $100 for four areas of protection. Colton was polite, professional, and thorough. This was the fourth time that I've used Zerorez and I've never been disappointed.
Ross Albers
Carpet looks clean and fluffy, couches are clean
It was our first time using zerorez, our carpets look awesome! Dustin was great! Informative, friendly etc! 10 stars for sure! I’ll def use zerorez again!
Excellent customer service!
Gets carpets clean without leaving a residue that makes the carpets crunchy
Not much smell or detergent residue and tech was very friendly, professional and efficient.
Service Representative that did the cleaning was very polite, thorough and did a great job. It was clear that his desire was to make sure I was totally satisfied with the cleaning. I was totally satisfied with the work and the cleanup and the consideration given for any inconvenience on my part.
Carpets looked almost new and no crunchy after math. The young man that came was very professional and courteous.
Trey Rogers was the best part of the experience. He represents the company and the products very well. His efforts at my house brought my floors back to when the home was new.
I wouldn't waste my time and use any other company. They are the best
Our major complaint is that there are spots remaining in every room. We are very disappointed, having used Zerorez for many years at our previous home.
A minor complaint is that, after initially walking through our home, the technician said he would prepare his equipment and get started. For the next 25 minutes he sat in his truck on his phone. Similarly, after the carpet cleaning, he said he'd put away his hoses and settle up. This happened after another 15 minutes on his phone in the truck.
We would like you to redo our carpets (with a different technician).
The technician was very polite professional and informative
yes
Very professional, my carpets look amazing, always happy with the service
my carpets are nice and soft. technician was there on time as promised and answered all of my questions.
Excellent service and technicians!!