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based on 86007 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was amazing how well everything clean in the heavy wear pattern areas
The service technicians are always courteous and professional. They do a fabulous job cleaning my carpets. We have used them for years and wouldn’t use anyone else.
The technician, Luke, was prompt, informative and professional. My carpets look amazing. I am very happy with your service
Service tech represents the company extremely well. I hope all your tech are this good at their jobs.
I like that you do not use harsh chemicals. My carpet always feels soft and fresh after it has been cleaned. Your servicemen have always been a pleasure to work with.
The grungy carpets in the long-term VRBO condo we rented were transformed by ZeroRez. The process the technician used left a light pleasant smell. Years of visible grime and stains were gone!
They work!! Both the product and your professional crew!! I'm always impressed with the job they do!
I like the zero residue left in my carpet. I like the way that they schedule the cleanings. The cleaner that came to my house was efficient and courteous.
That it leaves no product behind in your carpet
The service rep ( Louis )was very pleasant and on time , even early which was good for us . We were even called to make sure it was alright to come early . Louis did a great job of cleaning our carpets and kept us informed every step of the way . I was very happy with the outcome , yes I would highly recommend Zerorez.
Elizabeth Nasal
I JUST WANTED TO LET YOU KNOW, YOUR WORKMAN LEFT ONE OF HIS WORK GLOVES, FOUND IT AT THE CURB.
IF YOU DON'T REPOND I WILL DISPOSE OF IT.
I was very happy with the service I received from Zerorez. My carpets came quite a bit cleaner and I was soooo pleased with your service rep, Zak.
We contacted you the day of and nothing was offered to "make things right." We had all of the furniture out of the way except for the big pieces. We have had our carpets cleaned for 10 years and not one company has not moved our furniture. The young man was very nice and explained the process and the liability and offered to help, but my husband has a serious back disease and help wasn't what we needed. In fact, it's the first company in anything we've had done that hasn't moved the furniture. We even suggested you might clean the second chair for free, but that wasn't offered. My chair was definitely not cleaned well. I don't think it's a service you should offer if it can't be done right. Again, the young man was compliant and thorough, but spotting needed to be done on some of the creases. Also, very disappointed in how long it took to dry. We were sort of under the impression it would take less time and it took more. This is in your ad: A more complete clean with significantly improved dry times. Our carpets were not dry until 8 o'clock and we had two fans in every room as well as the air conditioning on at 74 degrees. The cost was also much higher than other companies. Very disappointed. Sam and Margie Last name removed
More of a recommendation as to why upon cleaning that there's still residue left behind, questioned on if more frequent cleaning would rectify the dirtiness, response was that the high traffic areas would still be dark on the carpet. That wasn't the question, the question was the frequency of the cleaning would help with the actual carpet being clean.
Had to have you guys back out again because of a missed area, but all is well now! Thank you
Reliable and efficient!
The service man Brandon was very professional and answered all the questions that I had so that I could understand exactly what he was doing.
I paid a lot extra for 1 of the 3 rooms to have the additional cleaning process to remove pet urine. It looks very nice, as do all the rooms, but it still has an odor, although not quite as strong. Is there anything else that can be done to eliminate the odor that remains.
My service tech was great. very professional, explained everything, and did a great job. The carpet turned out great.
Great service 👍 we appreciate you
Traffic patterns were not gone. We took our bosses rug cleaner and cleaned them . It was $149 wasted!
Charged me for a service that wasn’t completed and gave me a credit instead of giving me my money back
The tech was AWESOME and hard working! He did an AMAZING job!
Rusty our tech was AMAZING and so detail oriented
I would highly recommend Zerorez and use their service again. Done very well, professional and with caring attitude and no mess left after done. The carpet when it dried was soft to walk on not hard and stiff like when other carpet shampoo, and cleaning companies get done. AGAIN HIGHLY RECOMMEND AND I AM VERY FUSSY AND A PERFECTIONIST AND WHAT THE JOB DONE RIGHT THE FIRST TIME. THANKS
Very clean and works well, plus your cleaner was very nice and fair
I liked the idea of no harsh detergents or a “soapy” solution. I think the carpet looks very clean.
Very prompt! Extremely courteous and my home is unbelievably clean! No more chemicals in our home. Thank you so much. Our tech was very knowledgeable and worked efficiently! I’m so sorry that I didn’t get his name but I will call your company soon! Everyone should be using Zero RezI’m pretty much a fussy “B” so to please me it has to be a Wow ! And it was. See you soon ! Thank you so much! Great Job !
Very nice service person, Austin. Carpet looks & feels clean. The cost was reasonable, too.
I love how quickly the company responded to my request for service, the tech was thorough and on time, and the end result is beautiful!! Will keep using zerorez time and time again!!