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based on 86007 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentlemen that came to my home were prompt, friendly and courteous.
My floors look so good! there is no lingering odor. I appreciated knowing the estimated cost of my services.
Great results from quality products delivered with professional service.
So far carpet looks great. Was a little worried when I saw how stretched out and wet it seemed. Today it is dry and hopefully the stain resistant application will work. It looks good tho. Resend this survey to me in a week
The technician was very helpful and very prideful in his work
Very focused tech who did an incredible job
No Chemicals.
Good customer service.
Great service professional techs. Concern with customer service fair priced
Joshua came to clean several rooms and rugs. He arrived on time, was knowledgable about what you do and did a fantastic job.
He did have help as he was training a new employee who was also very friendly. Joshua seemed like a great person to be teaching this new employee as the few times I was around or could hear him it was practical in his teaching method and was constantly working with them to learn the skills they would need.
Carpets were well cleaned
Tech on time
Service was excellent! Carpet looks great!
the tech said the carets would be wet for 3-4 hours. Its been over 24 hours and the carpets are still soaked.
several stains did not get removed and the tile/grout is still dirty.
My technician came Saturday to clean my carpets, my carpets were not terrible however, I did have concerns about some high traffic areas. The technician sprayed my carpets with the pre-treatment and went straight to the steam clean with the Zr Wand. I was expecting the technician to agitate the carpet with the ZrLifter because but this step was skipped. I waited until the carpet to dry and still noticed some dark areas on my carpet. If this is the standard part of the process why was this step skipped? I contacted zero res via Facebook to reschedule another cleaning. While I appreciated the fast response, I now have to move all of my furniture again in order to prepare for another visit.
Technician did a wonderful job.
Very professional
The grout is still dirty in places and the floor took about 24 hours to dry which has delayed our ability to move items from the second story on the day we both had off from work. Now we aren’t able to move out until this weekend due to work. Not happy!!!
This is our first time using Zerorez. Very happy with the service technician Daniel Alvarado. Just had it cleaned yesterday. Carpet looks great. Better than it has in a long time.
Thank You.
Steve kept me informed.
Don’t know. We had some rug stains that wouldn’t come out. I was pleased with the work and the timing. The tech was pleasant, informative and efficient.
Great service, nice people. Don’t go anywhere else, just use the best and get it done right.
The Tech was very professional and was very knowledgeable about the process and the equipment. I was extremely satisfied with the job done.
I hired then to clean tile and grout at a job on a landing, stairs, and the front entry. The guy must have closed his eyes because it does not look touched. I have contacted them to schedule to redo it, we will see.
Technicians were excellent. Tile came out excellent. It was a little pricey. Almost $1000 to do my house. I do continue to use because I do not want soap used on my carpet although I might consider trying someone else for the tile.
No soap, no chemical and carpet is not as sopping wet with other companies and dries faster
Stairs still look dirty. Would like to have you try again to clean them. We won’t be back, however, until the fall.
Convenient scheduling and pricing is great!
The technician was awesome!! He was professional, pleasant, and very knowledgeable about the product used and the outcome expected. The carpets were beautiful! I can tell that he takes pride in his work. He gave good advice after the work was done and just really solidified our future use of Zerorez. Thanks so much. He was really great!!
Got the job done 👍😊
Carpet is cleaned with out any oder or soap residue and dries quickly. Carpet looks rejuvenated and plush again after cleaning and seems to stay clean longer.
Way too expensive. You get quoted one price but when they get here everything is an up sell. I was quoted 239.00 but it turned out to be 425.00. Yes, they did a good job but so do others at one third of the price you charged. I was told there would be no charge for the out of area service charge, but was charged anyway. Way too expensive for old people to pay.
The technician, Rob, was very professional. He clearly explained what he was going to clean, the costs, and benefits if we wanted to add any additional services. Upon explanation, we did add the carpet protection and we are very happy with the result. Rob used corner guards so as not to scuff up our walls and shoe covers to not track in any outside dust. I definitely will use Zerorez again and will specifically ask for the technician, Rob, to service our home again in the future.